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“Still excellent value for money” 4 of 5 bubbles
Review of Copthorne Hotel Auckland City

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Copthorne Hotel Auckland City
Ranked #52 of 68 Hotels in Auckland
Kerikeri, New Zealand
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Still excellent value for money”
4 of 5 bubbles Reviewed September 24, 2012

We stayed for 2 nights in September to attend the Home Show.We've stayed here before -- and it's still a great place today. There's now a charge for parking - $10 per day - a cost we were happt to pay, as secure parking is limited. We enjoyed the generous buffet breakfast - which was included in our Moments to Treasure deal. We also enjoyed an evening meal deal in the Restaurant- Winter Warmer . I had the Venison Pie - which was truly delicious , and my hubby enjoyed the Pork belly. So YES - would certainly recommend the Copthorne.

Room Tip: IF you're a Railway enthusiast - ask for a room with a view to the Railway lines. My hubby IS an...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank morecambegirl60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, September 26, 2012
Thank you for the great feedback, I'm really pleased to hear you had a great stay! Agree that for railway enthusiasts the harbour view rooms are the best! Great to hear you enjoyed the meals in the restaurant too, we look forward to welcoming you back again soon
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549 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
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English first
Upper Hutt
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 13, 2012

Handy access from Anzac Avenue. Ground floor lounge bar and restaurant convenient for short stopover. Breakfast offer of cooked or continental satisfactory. Dinner in Zoe's Restaurant a sad mix - very good menu and food but service quite poor and hard to understand - staff need a lot of training on how to cope with small numbers and a lot more if it was a busy night !
Rooms average size but very well appointed. Excellent shower. And the bedeside alarm clock worked.

Room Tip: From what I could gather from others in our party, all rooms must be very good - can recommend 4th l...
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, September 26, 2012
Thank you for your feedback, I am pleased to hear that overall you had a great stay however I am disappointed to read your comments about the service in the restaurant. We do appreciate your honest feedback and this has been passed onto the relevant head of department. We look forward to welcoming you back again in the future
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New Zealand
Level Contributor
203 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We booked this hotel as a Secret Sale and was pleasantly surprised with the A-plus customer service we received. Easily the best we have ever experienced in New Zealand. As for the room and bathroom: clean. Decor a bit outdated and I believe there are some refurbished rooms so it might pay to ask. The carpet in the corridor is really in need of total replacing as it is stained beyond repair. Not a good look at all. If I had to pay full price for this hotel I would expect much more.
We had dinner at the restaurant and cannot fault the food or service. Once again it must be the best service we have ever experienced. We enjoyed a hearty breakfast the next morning.
The hotel is situated a bit of a walk from the inner city. For older or unfit guests the walk back to the hotel could pose a problem. We made use of taxis twice at the cost of $8.00 and $10.00.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judith69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Copthorne Hotel Auckland City, responded to this review, September 11, 2012
Dear Judith
Thank you for your glowing review about our customer service. It is very refreshing to hear that our staff have given A plus customer intimacy. You are correct we have completed 3 floors and have 3 remaining. We look forward to welcoming you back and please get in touch should you need accommodation in the city again.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 30, 2012

Nice Clean rooms, Restaurant had delicious foods. The only problem we had was the bed was right across from the main door and all the light came through at night and was hard to sleep with the light shining through. Other then that i would recommend this hotel.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alorisella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Copthorne Hotel Auckland City, responded to this review, September 11, 2012
Dear Alorisella

Our winter menu has been very popular and I am delighted you enjoyed the offerings available. I am disappointed to hear about the issues you had and we are sourcing options to fix this. If you are returning please ensure to get in touch so we can offer you a complimentary upgrade and ensure you have a comfortable and enjoyable stay with us in the city of sails.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton & Waikato Region, New Zealand
Level Contributor
181 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed August 25, 2012

We have stayed here numerous times (usually for a vector show) and find it quite nice. The rooms could do with a update but are always clean and tidy and roomy enough (which is all that we require). The moments to treasure deal is quite good as it includes breakfast which is lovely. The meals in the restaurant are great and served efficiently. The staff are always friendly and helpful. A nice comfortable nights sleep. We have even booked again so we can see the NZ v Aussie Netball match!
The Hotel is also only a 5-10 min walk to town.
Keep up the great service!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheBarrsNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Copthorne Hotel Auckland City, responded to this review, September 11, 2012
Dear The Barrs
Our Moments to treasure package is very popular and an affordable way to stay in all of our properties around New Zealand. We are completing our rooms refurb this year on levels 1, 2 and 3 and look forward to seeing you back again. Please get in touch and we will be delighted to give you a complimentray upgrade.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed August 19, 2012

We chose the Copthorne Hotel to hold our yearly conference for the NZFederation of Image Professionals. The service by Brent and his team was excellent and all went very well over the days of the conference. Well done and we will definitely use your facility again. Thank you. Ester O, NZFederation of Image Professionals

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ester o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Copthorne Hotel Auckland City, responded to this review, September 11, 2012
Dear Ester
Thank you so much, you were a delight to deal with from booking stage to end of NZFIP event. Please keep in touch and we look forward to catching up soon, always a good excuse to have a coffee or glass of wine.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 19, 2012

For a four star hotel we didn't have the best experience.

The rooms are tiny and the superior room is most definitely not superior. There is no bath and we had to sleep with the air conditioning on high to drown out the noise from the traffic of the city. And we were on level four. The website states that the rooms have the latest 'hush' windows but I'm sorry there was nothing hush about the room we stayed in! Police sirens, car horns and traffic noise.

On the other hand, the staff were very friendly and helpful in the restaurant and at the front desk.
Although, we went out to explore the city and arrived back at 3pm to find our room still hadn't been cleaned. We got woken from an afternoon nap by a knock on the door by the cleaner saying she needed to clean our room...while we were in there...So she came in and cleaned, my husband was asleep in bed and I had been woken up, very strange experience and not profesional??
So, good friendly staff overall (apart from the weird cleaner experience), small rooms (but CLEAN), average but uninspiring food. Breakfast was ok, but much worse than a lot of other 4 star hotels in Auckland. Location is quite good - its an easy walk to the downtown CBD.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank il0venz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Copthorne Hotel Auckland City, responded to this review, September 11, 2012
Dear ilOvenz
It is great news to hear you found the staff friendly and efficient. I am disappointed to hear the size of the room was not big enough and you experinced a few issues during your stay. If you are returning to stay in Auckland please get in touch as I would love the opportunity to turn you into a customer for life. Sorry we could not impress you on your last stay.

Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Auckland City

Property: Copthorne Hotel Auckland City
Address: 150 Anzac Avenue, Auckland 1150, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Auckland City 4*
Number of rooms: 110
Official Description (provided by the hotel):
High on what was once a beach side cliff, Copthorne Hotel Auckland City offers both city and seascape views. Each room has a balcony which offers spectacular views of the surroundings. Our hotel is in central Auckland and within easy walking distance of Queen Street and the main Central Business District with its wide range of shops, restaurants and bars. The hotel offers 110 spacious accommodation rooms that are thoughtfully crafted with all the essential room amenities. A $1.2 Million refurbishment in 2011 has seen the Copthorne Hotel Auckland City position itself high in the four star market. 2012 brings the remaining rooms refurbishment as well as flat screen televisions throughout the hotel. ... more   less 
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Also Known As:
Copthorne Hotel Auckland City New Zealand

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