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Reviews (1,377)
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All reviewscity lifequeen streetzest restaurantgreat locationsky towerdeluxe suitefull kitchenvalet parkingwasher and dryernew zealandseparate bedroomcentral locationwould definitely stay here againferry terminalhigher floorinner citylounge area
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9 - 14 of 1,377 reviews
Reviewed June 3, 2018

This hotel is perfectly located in Central Auckland, minutes away from the Sky City tower, and near restaurants on the busy Queens Street. It is also near the transports and hop on hop us bus stops.
The suites have a well equipped kitchen and spacious. The bathrooms are very clean and the double bed was very comfortable. The check in and check out process were easy and the staff was extremely helpful. We also enjoyed a delicious meal at their restaurant and they even offered a discount since we were staying at the hotel. It is definitely a great place to stay in Auckland if you plan to stay several days.

  • Stayed: May 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Eluminaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, Front Office Manager at CityLife Auckland, responded to this reviewResponded June 6, 2018

Thank you - The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. You will be pleased to learn that we are in the process of finalising our plans for our room refurbishment with the aim of starting the works later this year. Kind regards, Neil Hemraj, Front Office Manager

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Reviewed May 31, 2018

Room was great, service was excellent and the food was outstanding. We arrived from a 13 hour flight from LAX at 6:30am at the hotel. Alex was working the front desk and suggested we shower and change clothes in the gym. He gave us towels and was able to get us into our room by 9am!!

  • Stayed: May 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank wsowell61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, Front Office Manager at CityLife Auckland, responded to this reviewResponded June 6, 2018

Thank you! We are delighted you enjoyed your stay with us! Your kind comments regarding Alex from Reception are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. We will recognise Alex's great work by rewarding him with our internal "Your Someone Special" recognition program. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to welcoming you back to CityLife Auckland again soon. Kind Regards, Neil Hemraj, Front Office Manager.

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Reviewed May 31, 2018 via mobile

This is a great hotel. The rooms are very large with a separate kitchen and lounge, bathroom and then bedroom. The room was extremely clean and definitely suited all my needs. The kitchen bench top was a bit tired and showed marks from previous guests who had obviously put a hot pot on the bench but otherwise very good. A selection of pots, pans and utensils were available which included all you would need to cook a meal. The bedroom was spacious and the bed very comfortable. The staff were pleasant and accommodating. I would definitely stay here again.

Stayed: May 2018, traveled on business
Thank Nigel2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, Front Office Manager at CityLife Auckland, responded to this reviewResponded June 6, 2018

Thank you - The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. You will be pleased to learn that we are in the process of finalising our plans for our room refurbishment with the aim of starting the works later this year. Kind regards, Neil Hemraj, Front Office Manager

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Reviewed May 29, 2018 via mobile

We stayed three nights at the hotel and found it to be a great location close to harbour rides restaurants and transport. When we were too tired to go out for dinner we had a scrumptious meal in the hotel's restaurant, the staff were more than helpful.

Stayed: May 2018, traveled as a couple
Thank Raelene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, Front Office Manager at CityLife Auckland, responded to this reviewResponded June 6, 2018

We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Kind regards Neil Hemraj, Front Office Manager

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Reviewed May 24, 2018 via mobile

We stayed for one night, then took a 2 day break to visit Waiheke Island then returned for another 3 nights. Both check ins were efficient and it was no problem for the staff to organise looking after bags for us even though we were early for check in and while we took our break to the island. Fantastic location in the heart of the city and an easy walk to the ferry terminal. Good sized rooms and very clean and all of the staff are so friendly.I would definitely stay here again if I returned to Auckland.

Stayed: May 2018, traveled as a couple
Thank Ian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, Front Office Manager at CityLife Auckland, responded to this reviewResponded May 28, 2018

Thank you for choosing to stay at CityLife on your recent trip to Auckland - I am pleased to hear that you enjoyed your stay with us. The CityLife is definitely renowned for our location being top notch.
We look forward to welcoming you back to CityLife Auckland again soon, Kind regards Neil Hemraj, Front Office Manager

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