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“Value for money, well located”
Review of CityLife Auckland

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CityLife Auckland
Ranked #8 of 67 Hotels in Auckland
Certificate of Excellence
Kent
Level 5 Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Value for money, well located”
Reviewed March 31, 2014

This is a good place to stay if you are a tourist in Auckland. It is well located for the city, waterfront restaurants and ferry terminals and has the added bonus of the airport express bus stop right outside. Staff are very friendly and helpful. We booked through Expedia and the room allocated to us was next to the lift shaft which was rather noisy, so avoid rooms with 01 and 02 eg 301 402 501 602 etc

Room Tip: Avoid rooms next to lift shaft ...book direct, not through Expedia as room allocated was not the bes...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sennokians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, April 1, 2014
Dear Sennokians,

Thank you for you fantastic feedback and review. The team and I were happy to hear that you enjoyed your stay with us at CityLife Auckland. Your room tips were valid and if you are a light sleeper, the lifts would definitely affect you. Thank you again for your review and we certainly hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (283)
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English first
Auckland Region, New Zealand
1 review
Reviewed March 31, 2014

I really loved this hotel and wouldn't hesitate to recommend. I was looking for a nice place for an overnight stay whilst we attended an engagement party without the pricetag of The Langham. This proved first rate. The room is really clean and spacious and was lovely and light, the bed and linen excellent. The view wasn't the best and the room itself is pretty standard furniture and décor wise so I wouldn't book it if you are a design fiend. However what makes this hotel great is the service. Its brilliant, way better than the Hilton or The Langham both of which I've stayed at and in a different league entirely to places like The Grand chancellor or The Copthorne. Right from the start the hotel went out of there way to help ,when I phoned to request a portacot, the receptionist told me about their babysitting service, they have a trusted lady who used to be a nurse who does all their babysitting. I would never usually have a stranger look after my 7 month old but the staff really rated her so I thought it would be fine for a couple of hours. I was so happy with this amazing lady I stayed out for 3hrs and it really made our stay so much better as I got to enjoy the party. Nothing is too much trouble for the staff, I rang for more milk and extra soap and this was brought immediately, without any fuss. When the man came to put up the portacot, which arrived after we checked in but this was fine, he brought extra towels for swimming as I mentioned I wanted to use the pool. The products in the room are really good too as was the coffee. The aforementioned pool is great, in a light airy space and nicely decorated. the water temperature was good and baby and I had a great swim. The location must be mentioned too, its right on Queen St and so within walking distance to the heart of the city. I will definitely stay here again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, April 1, 2014
Dear louise b,

Thank you for you fantastic feedback and for sharing your review with our readers. I was happy to hear that you enjoyed your stay with us and it sounds like you experienced what makes CityLife Auckland different from the rest - our exceptional level of service. I have shared your review with our team and everyone involved was also happy to hear that you and your family enjoyed your time with us.

Thank you again for the kind comments and we certainly hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level 4 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 30, 2014

We obviously got a good deal as our price in the one bed suite included, wifi, breakfast and free valet parking. We loved our 22nd floor suite with all facilities plus view of the streets below, a park, dramatic buildings and the harbour. Very central with buses outside, good breakfast, very kind professional staff and super to collapse into the indoor pool after travelling half way across the world. At the price we paid we can't wait to come again or recommend to others. Everywhere we stayed in NZ had something better than other places - however the City Life still came top. We would have just liked to swap the huge coffee table for a smaller one as it obstructed our use of the suite.

Room Tip: ask for a high up room/ suite with views towards the sea
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLPRtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, April 1, 2014
Dear CLPRtravel,

Thank you for you wonderful feedback and review. The team and I were happy to hear that you enjoyed your stay with us at CityLife Auckland and we certainly hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level 6 Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 28, 2014

I usually have a car, so stay a bit further out where parking is easier (and free - parking is $35 per day at City Life). But with no car this time I thought I'd try a central city hotel, and I'm pleased I did. It's a bit more expensive than I usually pay, but it was well worth it. A room to international hotel standards, with all the facilities you need (including gym and pool), located right on Auckland's main street, in the very heart of the city. Close to restaurants, theatres and cinemas, and very handy to work the next morning. I will stay here again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparky81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, General Manager at CityLife Auckland, responded to this review, March 29, 2014
Dear Sparky81,

Thank you for your recent review and for sharing your experience with our readers. We were happy to read that you had a fantastic experience here at CityLife Auckland and I would recommend you book through our hotel website and take advantage of either packages we sell with parking included or our special add-on's menu which have discounts for services such as parking, breakfast and internet.

Thank you again for visiting CityLife Auckland and we hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bilthoven, The Netherlands
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2014

Perfect place to discover Auckland. The apartment is well equipped and has plenty of room and a good bed.We only had a bit of a problem finding the parking, but that was solved by a very nice staff member who accompanied us in our car. Also the rest of the staff was very friendly.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ies N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, General Manager at CityLife Auckland, responded to this review, March 29, 2014
Dear Ies N,

Thank you for your recent review and your wonderful comments about your room, our beds and staff. We are currently looking at ways to ensure our guests find our hotel forecourt but I am glad our staff were on hand to ensure your car was looked after. We look forward to welcoming you back to New Zealand and CityLife Auckland in the near future

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
371 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
Reviewed March 22, 2014

This is a very nice hotel, well-located in the center of town, a couple blocks from the Sky Tower and an easy walk down to the harbor area. The hotel restaurant is decent, and it was nice to be able to just go downstairs for dinner the night we arrived. Only ate breakfast there once, it was the usual overpriced hotel buffet but with one unique aspect, an assortment of juice “shooters” of various concoctions. WiFi is free only in the public areas, and coverage is spotty – I couldn’t get a good connection in the restaurant – but there is a PC available in the lobby for guest use. They do charge for in-room access, which is annoying. There’s a small gym and lap pool on the 2nd floor.

We had a 1-bedroom suite on the 12th floor, with a view of surrounding high-rises. We appreciated the washer & dryer in the kitchen. The bed was comfortable, with good bedside reading lamps. The spacious closet had a stack of wire baskets to use in lieu of drawers, as there was no dresser in the room. The bathroom was a bit small but had good counter space and a heated towel rack. Lighting was terrible – a lighted makeup mirror would be a good addition. Overall, it was comfortable and a good choice for exploring Auckland.

Stayed March 2014, traveled as a couple
Helpful?
Thank Seattle98101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, March 23, 2014
Dear Seattle98101,

Thank you for your recent review and choosing CityLife Auckland as your accommodation provider. Thank you for your comments about the Wi-Fi connection in the restaurant, please be assured we are currently in the process of installing an additional router to increase our coverage in that area. I have spoken to our Maintenance Manager to see if there are options of increasing lighting in our bathrooms.

Thank you again for your review and we hope you had a safe journey back to Seattle.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanmer Springs, New Zealand
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2014

A lovely place to stay. Only hiccup we experienced was that our rooms weren't ready ( we were a group of 17) so getting changed for Bruce Springsteen was tricky. Also we all checked out just before 10am & then asked to breakfast in the dining room but were all turned away as it closes at 10 on a week day which was annoying esp at it was only just 10.00am

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nico0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, March 16, 2014
Dear Nico0000,

Thank you for your recent review and for sharing your experience with our readers. I must apologise for your experience at breakfast and this something that I will follow up with our team as we would like to think we would serve our guests even 30 mins after closing time.

With regards to your check in it was one of the busiest weekend in Auckland and we anticipated for some our guests to wait for their rooms and I apologise for the wait. We certainly hope you and your friends enjoyed the concert and we hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityLife Auckland

Property: CityLife Auckland
Address: 171 Queen St | P.O. Box 105-326, Auckland 1143, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#7 Luxury Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Modern spacious high-rise - In the heart of Auckland. ... more   less 
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand

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