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“Comfortable rooms!”
Review of CityLife Auckland

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CityLife Auckland
Ranked #8 of 67 Hotels in Auckland
Certificate of Excellence
Hamilton, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable rooms!”
Reviewed April 9, 2013

The single bedroom/kitchen units were quite comfortable to stay in and well appointed with good amenities, the staff were very helpful and nice (view not so great, but didn't spend much time in the room!), good valet parking (or easy to do it yourself too). If anything the only draw back was trying to find the road which led to the main front entry area - that was so difficult to find I drove around the block three times before I got the right side street! Aside from this, all in all this was a hotel with a good location and great staff/service.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkbarclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, April 11, 2013
Thank you for your feedback - we do appreciate it! In regards to directions to access our main entrance, we do have the GPS co-ordinates on our website which may be useful. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
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English first
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 9, 2013

Having stayed here on many occasions over the years It is always nice to return knowing that you will be greeted by the friendly staff at reception and in the resturant.
Apartment clean and fresh with everything you need to enjoy your stay.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrandmaDe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, April 11, 2013
Thank you for your wonderful comments - we look forward to welcoming you back again soon, Kind regards Nicole Lawson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 9, 2013

Stayed here for a couple of nights - 2 times in 2 weeks. Overall a good place - was chosen by a colleague who had stayed there before and couldn't stop saying how good it was and how comfortable the beds were.

Highlights
- great location, on Queens street - close to shopping and restaurants
- rooms are spacious, small kichenette
- 2 tvs (one in the living area and one in the bedrom)
- beds are very comfortable
- staff friendly
- valet parking about $30
- close to sky city

Lowlights
- Ordered room service one night - steak - food didn't match the standards of the hotel
- Got charged for breakfast (after I had checked out) which I didnt have. Raised it with the hotel and this was promptly reversed.

Would I stay here again? For $239p/n I'm not too sure - I might want to try someother place.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shee80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottdale, Pennsylvania
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2013

Located on Queens St. Close to everything, an easy walk to shopping ferry,Sky Tower, and waterfront. Friendly, helpful staff. Beautiful, clean room. Very quiet. No noise problems. Tour pick-up was right outside the hotel. Great stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAMESG883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, April 11, 2013
Thank you for your wonderful feedback - we do appreciate it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohope, New Zealand
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 30, 2013

The staff we met at the front desk were very helpful and accommodating. The staff member who attended to my valet parking was polite and friendly. The room was amazingly very spacious, clean and luxurious with a nice view of the city. The hotel amenities were awesome. My friend who used their gym said it was great. The breakfast buffet had a lovely variety and was delicious. The bed was very comfortable and top quality. Our stay was indeed very pleasant and will definitely highly recommend this lovely hotel with such lovely staff.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TES983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 26, 2013

First, the positive. The hotel is in a great location, centrally located. The beds are fantastic. I find the decor a bit dated, but not unduly so. The breakfast is great, and all in all this would be an excellent hotel. The problem is the noise. I have stayed twice this year - first time there was considerable "yahooing" from a nearby bar until the early hours, as well as a car revving up for a half hour period in the adjoining car park. The second visit had music from the nearby bar so loud that at midnight the sliding doors to the balcony in my room were vibrating. When I telephoned reception, they were extremely apologetic, said they had rung noise control and offered earplugs - in other words, they had done everything they could.

But as a business traveller trying to work until the early hours then get some sleep, it was beyond anything that was tolerable. There was no double glazing in my room which might have made a difference, and I was in one of the higher floors as well. But I will not stay here again due to the noise issues.

Room Tip: Ask for one on the Queen Street side as that is away from the noisy bar.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwisam3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, March 27, 2013
Thank you for the positive feedback. I agree the external noise is frustrating. We are working with the local council in regards to the surrounding bars and clubs. I am also pleased to advise that we are currently installing double glazing to all our bedroom windows, this process will take some time to complete, however we are confident it will resolve the issue of the noise from the surrounding bars and clubs. We look forward to welcoming you back soon so you can try one of these new improved rooms out and experience the difference. Kind regards Nicole Lawson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 24, 2013

Our 10th visit in 10 months. Central, easy walk to all shops & water front.
Top marks for cleanliness. Staff friendly and happy to help in anyway.
In room breakfast, just the thing before a business day.

Room Tip: 1 bedroom suite high level
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bepaElivis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, March 27, 2013
Thank you for your lovely feedback - it is appreciated. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityLife Auckland

Property: CityLife Auckland
Address: 171 Queen St | P.O. Box 105-326, Auckland 1143, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#7 Luxury Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Modern spacious high-rise - In the heart of Auckland. ... more   less 
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand

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