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“Great location for cruise ships”
Review of Hilton Auckland

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Hilton Auckland
Ranked #5 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed September 16, 2013

Cruise ship docks right next to the hotel which makes the location very convenient for cruise passengers. Many very nice restaurants and activities are within walking distance of the hotel. Breakfast at the hotel was very nice with good selections and fabulous views of the water. I called the hotel in advance and asked for a quiet room. We were located on the inside away from the water (and cruise ships) overlooking the pool which was perfect and exactly what we asked for. Front desk staff were great and always helpful. We arrived early in the morning and no rooms were available but we were offered access to the spa area with towels and change rooms so we were able to have a shower and relax after a 13 hour flight. We were well treated during our stay.

  • Stayed: March 2013, traveled as a couple
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Thank OskieTor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear OskieTor

We are delighted you enjoyed your stay at Hilton Auckland and thank you for choosing to stay with us.

It is rewarding for the team to learn that their warm hospitality and efficient service made your experience a memorable one. Your review on the hotel’s superior and convenient location, guest room accommodation and dining experience is appreciated.

It was our pleasure to have been of service to you both and we hope to welcome you back on future travels.

Kind regards, Roger.

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1,688 - 1,694 of 2,478 reviews

Reviewed September 15, 2013

From checkin to checkout the staff were absolutely brilliant. We were upgraded due to an event taking place on the same floor our room was booked in and the staff were just lovely. The view over the Hauraki Gulf and bright lights of Auckland City made for a brilliant back drop. Will definitely be back.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Asgar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear Asgar M

Thank you for your generous feedback and for taking the time to complete an online hotel survey, opting to post your review on TripAdvisor. The team and I are delighted that your family enjoyed a memorable experience at the hotel.

We look forward to welcoming you back next time you visit the ‘City of Sails’.

Kind regards, Roger.

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Reviewed September 15, 2013

The hotel is quite nice, in an excellent location. It is not particularly large. The "Deluxe" room was of average size, the "Harbour Views" were mostly visible only if sitting out on the patio, but it was clean and well appointed. The employees were universally helpful and friendly. The buffet is terrific and the concierge knowledgeable. I would stay here again.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear Paul P

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, I am delighted you had a pleasurable stay and enjoyed the hotel’s unique and central location.

I appreciate your feedback and look forward to welcoming you back on future stays.

Kind regards, Roger.

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Reviewed September 11, 2013

We always have a great stay at the Hilton in Auckland. This hotel features fantastic harbour views and a great location to venture into the city, get to restaurants or just kick back and relax. Inside clean rooms, excellent dining and wonderful service from a very helpful staff. The guys on the door are brilliant could not help us enough.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Henry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear Henry D

It was our pleasure to welcome you to the Hilton Auckland, a contemporary boutique hotel surrounded by the stunning Waitemata Harbour. As per our previous email correspondence, thank you for taking the time to complete an online hotel survey and for opting to post your favourable review on TripAdvisor.

The team and I are delighted you had a very memorable stay, choosing Hilton as your preferred hotel in Auckland and we look forward to seeing you again on future travels.

Kind regards, Roger.

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Reviewed September 10, 2013

Great location with awesome views. A cruise ship does dock next to the hotel, though considering the hotel is built on a dock, and looks like a ship it just adds to the experience :) Great service, food and, great room design.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Noah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear MyselfN

As per my previous correspondence acknowledging the online hotel survey you completed, thank you for opting to post your review onto TripAdvisor. I am delighted you had a memorable experience, enjoying everything on offer at Hilton Auckland.

We look forward to welcoming you back on future travels.

Kind regards, Roger.

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Reviewed September 10, 2013

This is a vice nice hotel, very friendly & helpful staff. The location is superb for Auckland city, it is next to the harbour for easy use of the various ferries and it is a very short walk from Queen Street and also a short walk from the Viaduct area. In all a superb location. Sit back in the bar (Bellini's), with a beer/wine plus a snack and watch the world go bye (well, ferries go by!).

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Colin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 18, 2013

Dear Colin P

Thank you for opting to post your favourable review on TripAdvisor.

As per my previous correspondence acknowledging the online hotel survey you completed, it was our absolute pleasure to welcome you to the hotel. I am delighted the team cared for you well and that you enjoyed the hotel’s facilities, taking in our wonderful harbour views.

We look forward to having you stay with us again should future travels bring you back to Auckland, the 'City of Sails'.

Kind regards, Roger.

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Reviewed September 8, 2013

Stayed in the Hilton for 3 nights. The bedroom faced onto the harbour which provided excellent views. The room was well maintained and everything worked as it should. The restaurant was well run with great views although the manager was a little full of himself - personal view. The gym was small but functional. I think the hotel could get some of the noise from the harbour area during the summer and the area near the hotel had a number of vacant properties which felt a bit like a ghost town. However my general view was that this was a great location and hotel.

Room Tip: high floor away from reception
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  • Stayed: August 2013, traveled on business
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Thank wilko51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded September 9, 2013

Dear wilko51

Thank you for choosing Hilton Auckland on a recent business trip to the ‘City of Sails’ and for posting your review on TripAdvisor. The team and I are delighted that you were totally impressed with our spectacular harbour location, enjoying the hotel’s facilities and dining experience in FISH.

Should future travels bring you back to Auckland, it would certainly be our pleasure to have you stay with us again.

Kind regards, Roger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
Price Range: $236 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 166
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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