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“Hilton Auckland, a delightful experience”
5 of 5 bubbles Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 66 Hotels in Auckland
Certificate of Excellence
Auckland, New Zealand
1 review
“Hilton Auckland, a delightful experience”
5 of 5 bubbles Reviewed July 16, 2013

My wife and myself, we felt well received and treated at all times with great courtesy . Staff at all times where friendly and helpful .It was a delightful experience to be back at the Hilton Auckland and we have no hesitation to recommend the hotel to friends and business colleges alike in the future .

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roland & Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 17, 2013
Dear Roland & Robin S

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I were delighted to read that you both had a very memorable experience at the hotel.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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2,149 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (493)
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Europe
Level Contributor
256 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

Stayed here for just 2 nights in July 2013. Arrival was very late after late flight from SYD, so arrived at the hotel around 11pm. Check in was very quick and swift. As HH Diamond upgraded into harbour view room, which offered nice views. Room quite roomy, clean and nicely appointed, beds comfortable. Almost immediately noticed yellowish stains on the bed sheet, so called to reception and asked if bed sheet can be replaced, which was done quickly with many apologies. As these things can happen I didn’t make a fuzz our of it, but next days also got apology from GM with bottle of white wine; nice, professional and appropriate gesture. Breakfast quite good, but rather pricey (22 EUR pp), so if not included in the package, I would probably pass.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 16, 2013
Dear Mirror74

Thank you for taking the time to post your review on TripAdvisor and it was our pleasure to welcome you to Hilton Auckland as a HHonors Diamond business traveller.

The team and I are pleased to note that you had a comfortable and enjoyable stay at the hotel and we look forward to welcoming you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

For the best views in the city, the stay at the Hilton cannot be passed by. It's close tot he harbourside restaurants and ferries around the harbour and attractions. Even though the walk up to skytower and casino is long the downhill is safe and fine. The service is everything you would expect and more - nothing is too much trouble. The onsite bar and restaurant is also amazing and worth indulging.

Room Tip: Rooms overlooking the harbour are the best.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine40002013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 15, 2013
Dear Lorraine40002013

Thank you for posting your generous review on TripAdvisor. The team and I are delighted that you enjoyed the hotel’s vibrant surroundings and indulged in the Hilton experience.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 12, 2013

We stayed at the Hilton for our anniversary - a nice reminder of the Hilton in Fiji where we went for our honeymoon :-)
Had a wonderful stay - greeted at the desk by the lovely Victoria who informed us that we had been upgraded, and wished us a happy anniversary. Went up to our room, and discovered cake & chocolate, as well as a hand-written card. Lovely start to a lovely stay. Highly recommended!!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 14, 2013
Dear S Y

Thank you posting your generous review on TripAdvisor. The team and I were thrilled to have you with us for such a very special occasion and to note that you had a unforgettable experience at Hilton Auckland.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chevy Chase, Maryland
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

The Hilton has gorgeous views of the harbor. We arrived at 6am so they upgraded our first room so we could get settled in with extra towels and amenities. Breakfast was a big buffet. Everyone was very helpful. Our second room was ready by 11am. Would definitely recommend staying here in Auckland. It's close to everything.

Room Tip: Get a view room.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 11, 2013
Dear Clare M

Thank you for recommending Hilton Auckland on TripAdvisor. The team and I were thrilled to read that you and your family had a memorable stay, enjoying the hotel’s stunning location alongside Auckland’s Waitemata harbour.

We look forward to welcoming you back and extending our Hilton hospitality experience should you return to Auckland on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 6, 2013

We booked in for a Harbour View Deluxe and when we arrived we were upgraded to a suite. This made our day as it was my wife's birthday and we were able to sit on the deck drinking beer and wine and watch all the action on the harbour. Dinner and breakfast were also very good. Well done Hilton

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Ross A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 7, 2013
Dear Ross A

Thank you for opting to post your favourable review on TripAdvisor.

As per my previous correspondence acknowledging the online hotel survey you completed, it was our absolute pleasure to welcome you to the hotel and I was delighted to read that you enjoyed the birthday celebrations in true Hilton style.

We look forward to having you stay with us again.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, FL
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

Stayed here for two nights on business. The location is OK but at the end of a long warf so it is a bit of a walk to get into the city. Not that far but not so close. Service was great and the staff friendly. The bartender custom made a ginger/pepper margarita for me and it was delicious. Breakfast buffet was good but not outstanding. The room was clean and comfortable. Fortunately no cruise ships to block the view while we were there. Overall a nice place but expensive and somewhat isolated.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brucegator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 2, 2013
Dear brucegator

Thank you for choosing to stay at Hilton Auckland on your recent business trip. I was pleased to note that the team cared for you well ensuring you had a memorable experience. The hotel most certainly does feature a unique location situated on Princes Wharf, enjoying magnificent views across the Waitemata Harbour.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton EMEA, Hotwire, Travelocity, Booking.com, Agoda, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Hilton Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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