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“Overpriced rooms, excellent service”
Review of Hilton Auckland

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Hilton Auckland
Ranked #5 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed June 15, 2013 via mobile

Every Hilton hotel I've stayed at has been overpriced and overrated.

I thought I'd give them another chance because the Hilton Auckland was on special, I would never pay full price.

Upon arrival, the staff were warm and accommodating, absolutely fantastic service with a lot of knowledge about the surrounding area.

The rooms are very basic, nice, but nothing special. I found the beds comfortable but very soft, the sheets were stiff and rough like paper and the shower/bath average.

We are frequent visitors to Auckland, there are other hotels in the CBD I prefer - we won't be returning to the Hilton Auckland, nor will we stay in another Hilton hotel.

  • Stayed: June 2013
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1  Thank FoodSnob24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 18, 2013

Dear FoodSnob24

Thank you for taking the time to post your review of Hilton Auckland on TripAdvisor. I appreciate your feedback as it lets me know where we do well and where we can improve. I was delighted to note that you found the arrival experience to be outstanding and that the team cared for you well.

It is disappointing however to note that not quite everything met your expectation on this occasion and that you prefer not to return to the property when next visiting the city. If I am able to be of any further assistance in the future, please feel free to let me know.

Kind regards, Roger.

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1,643 - 1,649 of 2,366 reviews

Reviewed June 13, 2013

Excellent service. Thanks to all for the service provided by all staff. Lovely employees. Questions were answered by concierge. Felt pampered and stress free. View was lovely. Rooms were clean.
Dining was a brilliant experience at Fish restaurant thanks to the chef and his help. Also snack at Bellini was yummy great service.

  • Stayed: June 2013, traveled as a couple
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2  Thank CastWide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 23, 2013

Dear CastWide

It was our pleasure to welcome you to the Hilton Auckland, a contemporary boutique hotel surrounded by the stunning Waitemata Harbour and I thank you for posting your review on TripAdvisor.

The team and I were delighted to be of service to you and it was a pleasure to note that you were well cared for during your stay and that you had a memorable experience enjoying the hotel’s food & beverage facilities.

I do hope you will visit us again in the future.

Kind regards, Roger.

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Reviewed June 13, 2013

Great location and spacious room with a balcony and view overlooking Auckland Harbour. Excellent service both in room and in the Hotel Restaurant with helpful and informed staff. Easy walk to central Auckland shops and gallery/museums/city tower. Also many modern restaurants on the nearby wharfs.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 18, 2013

Dear Lee S

Thank you for opting to post your review of Hilton Auckland on TripAdvisor.

As per our previous correspondence, the team and I were delighted to read that you and your family had a memorable stay. As you have outlined our hotel most certainly does boast a stunning location convenient to the CBD and Auckland’s vibrant Viaduct Village.

We look forward to welcoming you back and extending our Hilton hospitality should your travels bring you back to Auckland.

Kind regards, Roger.

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Reviewed June 11, 2013

The interconnecting doors allow too much noise in from the next room,we felt like we were sharing a room with strangers. The staff were a mix of lovely and incredibly surly so don't know whats going on there, Otherwise this hotel is in a fantastic location, the rooms are up to date with plenty of room, bathrooms are substantial although the water streams out on to the floor from the shower. The ambiance is great and the restaurants look lovely although we didn't have time to visit. The lobby lacks anywhere to sit but is adequate all the same.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 24, 2013

Dear Tony M

Thank you for opting to post your review of Hilton Auckland on TripAdvisor.

As per my previous correspondence acknowledging the online hotel survey you completed, we are pleased that your stay appears to have met your expectation and that you enjoyed the hotel’s guest rooms and central location.

We look forward to welcoming you back to the hotel should your travels bring you back to Auckland in the future.

Kind regards, Roger.

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Reviewed June 9, 2013

My husband is a diamond member for Hilton staying in their properties for business all over the US and Canada. I encourage him to stay in Hilton's (not Marriott's) just for their beds and linens! So we knew we were going to stay in this property while visiting Auckland. Our cruise ship initially docked next to the hotel pier in early March 2013. We went into the hotel for a drink and checked our reservation here and the one in Moorea. The staff could not have been nicer or more accommodating. And when we checked in ionApril 13, they remembered my husband and gave us an upgraded room with wonderful views of the harbour and city skyline. Beautiful day and night. We were thankful a cruise ship was not docked alongside. We understand a new international maritime terminal is being built so cruise ships will not be a problem in the future. The hotel is very modern and built to resemble the prow of a ship. Very interesting architecture. I loved the color palette in the rooms. We had a good king size, no smoking room, terrific tub in the bathroom and lovely balcony. Crossing the international date line, losing a day with a long flight made me appreciate a hot soak in the tub. I was so relaxed and tired that my husband ate dinner at the bar enjoying a few glasses of wine and delicious appetizers. He was very impressed and enjoyed the conversation he had with fellow travelers. The next morning I was ready for their wonderful breakfast buffet eaten while watching the commuter ferries come into the Harbour. Their restaurant area is modern but comfortable. We have stayed in many Hilton properties and this was one of the best. On the morning we left, very early, I realized I would like to have 8 of the Kiwi stuffed animals one of which was in our room. The young man at the front desk found them and had them wrapped to go in my carry on luggage. This was a perfect example of the accommodation shown by all of the staff. The hotel is a great location to enjoy all that Auckland has to offer. We hope to go back here again one day. It should be the first choice of Hotel for anyone visiting Auckland.

Room Tip: Check dates to be sure a cruise ship will not be in port next to the hotel wharf while you are there...
See more room tips
  • Stayed: April 2013, traveled as a couple
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1  Thank JMac28046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 10, 2013

Dear JMac28046

Thank you very much for posting your heartening and detailed review on TripAdvisor. The team and I were delighted to note that you both enjoyed a relaxing stay in our impressive surroundings, enjoying the benefits of the hotel’s facilities and environment.

We look forward to welcoming you back and extending our Hilton hospitality should your travels bring you back to Auckland.

Kind regards, Roger.

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Reviewed June 8, 2013

Excellent hotel on the waterfront close to Restaurants, shopping and public transport - the hub of Auckland. Great breakfast although menu items are included in buffet but not advertised as such. Room lovely but a little small and Car parking expensive but it is inner city parking and still cheaper than public carparks. Overall though a great place to stay in reach of everything.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank deniseshergold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 10, 2013

Dear deniseshergold

Thank you for opting to post your review of Hilton Auckland on TripAdvisor.

As per previous correspondence, it was our absolute pleasure to have been of service to you and we were delighted to note that you enjoyed the hotel’s central waterfront location amongst the Viaduct Village.

We hope to welcome you back on future travels.

Kind regards, Roger.

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Reviewed June 6, 2013

Went here for Christmas night, was lovely to get away into the city you live in. Rooms clean and tidy. Food was great, loved the buffet breakfast. We didnt realise if any Cruise Ships were in we would have lost all view....thankfully we didnt have a ship in..it definately would pay to ask this question when booking as otherwise you will have the cruise ship looking into your room and they dont warn you....otherwise great experience

Room Tip: Ask if a cruise ship is due and which side may it be on.....
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  • Stayed: December 2012, traveled as a couple
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2  Thank ann m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded June 6, 2013

Dear ann m

Thank you for taking the time to post your review on TripAdvisor. We truly appreciate your feedback as it helps me understand where we do well and where we can improve.

I was pleased to see that everything seems to have met your expectation on this occasion. Having noted your comments in regards to cruise ships, the hotel does endeavour to inform all of our guests at the time of booking when there will be cruise ships in port. Regretfully, this is sometimes not possible dependent on the booking channel and guest details available at the time of reservation.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back on future stays.

Kind regards, Roger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
#8 Family Hotel in Auckland Central
Price Range: $252 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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