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Hilton Auckland
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Reviews (2,560)
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Reviewed May 7, 2013

This was a great stay, perfectly located (our Celebrity Solstice docked RIGHT NEXT TO the hotel, I mean 20 ft. away). Very accomodating staff, we were upgraded to a harbor view room. Great walking area.

  • Stayed: March 2013, traveled as a couple
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Thank dougiefresh_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded May 13, 2013

Dear dougiefresh_11

Thank you for your posting your review of Hilton Auckland. The team and I were delighted you enjoyed a ‘short & sweet’ stay with us prior to boarding your cruise liner.

We look forward to welcoming you back in the future should you return to Auckland, the ‘City of Sails’!

Kind regards, Roger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013 via mobile

We had the pleasure of staying at this hotel just before our Celebrity Cruise. It is a very nice hotel right on the water front. Our room was great and the view was fantastic. We had breakfast every morning over looking the water. The food and service was very good. The hotel staff was very helpful and professional. The location of the hotel could not have been better.

  • Stayed: March 2013
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1  Thank SLJ50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded May 13, 2013

Dear SLJ50

We are delighted you enjoyed your stay at Hilton Auckland. Thank you for choosing to stay with us.

It is very rewarding for the team to learn that their warm hospitality and good service highlighted your experience. Your review on the hotel’s great location, guest room and dining experience is very much appreciated.

It was our pleasure to have been of service to you prior to boarding your cruise liner and we hope to welcome you back on future travels.

Kind regards, Roger.

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Reviewed May 4, 2013

Stayed two nights at the Hilton.

Terrific hotel, very nice rooms as you'd expect from a Hilton - with a Harbour View room, I had a view of Auckland city and the harbour, which was lovely and with great natural light. Room was big and comfortable, the bathroom looked a touch old but had no real issues. Staff were friendly and very helpful. Breakfast buffet was really good.

Location wise its well place between Viaduct Harbour and the CBD. Just be aware that it is at the end of the Princes Wharf, so its a short walk back to land along the wharf. Aside from that, parking is somewhat expensive $35/night (it is valet), so if you have a car just be aware.

  • Stayed: April 2013, traveled solo
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1  Thank Andypf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded May 5, 2013

Dear Andypf

Thank you for posting your review of Hilton Auckland, it is always a pleasure when our guests have a memorable experience to share.

We were delighted to note that you enjoyed the hotel’s unique location, your harbour view room and that our team members cared for you well.

Thank you for your positive feedback in regards to your breakfast experience in FISH restaurant and we hope to welcome you back on future travels.

Kind regards, Roger

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Reviewed May 4, 2013

As a regular visitor to the hotel, I enjoy the great amenities and location. Unfortunatley it does not have an executive lounge which provides some challenges for meetings. Additionally it is surrounded by some outstanding restaurants

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded May 14, 2013

Dear Richard J

Thanks for taking the time to post your review of the hotel on TripAdvisor. I was delighted to note that you enjoy the hotel’s convenient location with easy access to many first-rate dining establishments close by.

We look forward to welcoming you back in the future.

Kind regards, Roger.

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Reviewed April 30, 2013

I recently stayed here for one night, and the staff were great. The room was somewhat of a hilton average. Nothing too impressive.

what was a bit annoying but didn't bother me, was the huge cruise ship attached to the side of the building.

No exec lounge is a bit of a bummer too, although as gold you get some vouchers (never ended up using them anyway!)

great location close the the harbour, and great restaurants.

Would go back, but location would be the main reason, not luxury....

  • Stayed: April 2013, traveled as a couple
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1  Thank OzBJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded May 1, 2013

Dear OzBJM

Thank you for posting your comments of Hilton Auckland on TripAdvisr. It was our pleasure to have you stay with us and I was delighted to read that you were impressed with the hotel’s waterfront location and that the team took good care of you.

I apologise in regards to the cruise ship that was moored beside the hotel; we endeavour to inform our guests at the time of booking when there will be ships arriving into port. Regretfully, this is sometimes not possible dependent on the booking channel and guest details available at the time of reservation.

We look forward to welcoming you back to the hotel should your travels bring you back to Auckland.

Kind regards, Roger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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