We arrived after flying for 12 hours so a little jet lagged. We got to the hotel at 9:00am and our room was ready. The valet staff had our luggage out of the taxi immediately and greeted us so warmly. William was helpful, friendly and made me feel like there wasn't any problem he couldn't help solve for us. We were upgraded to a room with a balcony overlooking Auckland harbor. The view is lovely. The room is small so the balcony helps give you a little more room. They have an electric kettle in the room so you can have coffee,tea, or hot chocolate, sit on your balcony and enjoy life.
The hotel is situated so you can walk to the ferries, shops, and restaurants easily.
One unpleasant part of our trip turned out to be the person who is suppose to be helpful. The chief concierge Gustavo Concha was rude and not helpful at all. If you want help go to the valet staff.
We love the people of New Zealand. If you are planning a trip here you won't be disappointed.More
- Free Wifi