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“Modern hotel in an excellent location”
Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 67 Hotels in Auckland
Certificate of Excellence
Phoenix, Arizona
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Modern hotel in an excellent location”
Reviewed November 27, 2011

We stayed three nights at this hotel in November 2011. The hotel is in a beautiful location at the end of Princes Wharf in downtown Auckland. If you can get a "water view" room, you will have an unobstructed view of Auckland Harbor and the downtown ferry terminal. The hotel is within an easy walk of downtown shopping, restaurants, and the Auckland Tower. The room we had was quite lovely, very large, clean, and well-organized. The hotel restaurant had excellent food and a knockout view, although it was expensive. The hotel staff was very polite and accommodating. We stayed there using Hilton points but would definitely stay again on a future visit.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, December 5, 2011
Dear Jonathan B,

Thank you for taking time to post your review on Tripadvisor, your feedback is appreciated.

I was delighted to see that you enjoyed the hotel's location and found the hotel team to be polite and helpful. It was also pleasing to see that you enjoyed our restaurant - FISH - and the great views over Auckland's waterfront.

Thanks for choosing to stay with us and hopefully we will see you back on future travels.

Best regards,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Arizona
Level Contributor
458 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed November 26, 2011

We booked this room to round out our wedding/honeymoon trip in Fiji and Auckland. We were upgraded to the Bow Suite.....wow incredible room almost an over water room, wrap around deck and wonderful views. They also gave us wine and cheese for our honeymoon and a very nice note. It was just all perfect and then we experienced another treat....its was the triathlon and we could see the swimmers from outside our room....excellent. All the staff were very helpful and friendly allowing us an earlier check in time......I just can't say enough Thanks Hilton.

Room Tip: If you can do it go for the bow suite it truly is a great experience.
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKVISIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, November 27, 2011
Dear UKVISIT,

Thank you for posting a review of the hotel following your stay at the hotel.

I was delighted to see that we left a memorable impression during your honeymoon trip. It was great to see you enjoyed your upgraded room. Hopefully we will see you back celebrating a future anniversary.

Thank you for choosing to stay at Hilton Auckland.

Best regards,

Chris Partridge
General Manager
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Doral, Florida
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 24, 2011

Our cruise aboard the ms Volendam ended in Auckland and our flight back home was not until following day. We booked at this great hotel and walked with our luggage, about one block, and were right in the lobby.
Walked into downtown with shopping, eating, transportation and things to do, only minutes away.
Hotel provides highest standard facilities and the friendliest staff you may find anywhere else. Our room was in the 5th floor, facing the Volendam across the pier, when the ship departed at midnight we were in bed and did not hear a sound!
Strongly recommend this hotel!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FernandezMunoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, November 27, 2011
Dear FernadezMunoz,

Thank you for taking time to post your review of the hotel on tripadvisor. I appreciate your feedback.

It was great to see that you enjoyed your stay and found the hotel a great location following your cruise on the Volendaam. I would also like to thank you for your positive comments concerning the team at the hotel.

Thank you for chooisng to stay at Hilton Auckland and I hope we see you back on future travels.

Best regards,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CMH
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 20, 2011

Be AWARE, this hotel is on top of the Cruise Ship docks. You will have a ship block your view and it will have cranes, forklifts, trucks, workers, all making as much noise as they can at 6am and again at midnight. If you want to sleep, go elsewhere.

Such a shame too because the hotel is beautiful and if the ship wasn't there the view would be spectacular.

The hotel will not warn you of this until checkin so you don't have the ability to opt out.

Room Tip: If there is a ship due, there are no good rooms.
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  • Stayed November 2011, traveled on business
    • Value
    • Location
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Helpful?
Thank AkulaTheShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, December 8, 2011
Dear AkulaTheShark,

Thank you for taking time to post your review of the hotel on Tripadvisor, your feedback is much appreciated.

Firstly, thank you for the positive comments regarding the hotel itself. I am sorry that you were disturbed by early morning noise from the arrival of the ship during your stay and subsequently as it left. The hotel makes every effort to advise guests on booking the hotel if a ship is in port during the intended stay dates. We are able to do this if we have a contact email address or if the booking is via the brand's reservation call centre, There is also detail of Cruise ship arrivals on the hotel's brand website.

In the event that a reservation has been made via another source such as a travel agent and we don't have direct contact details for the guest booking, we advise the agent who we trust will pass on the information accordingly.

The hotel does share space on Princes Wharf with Auckland's cruise ship terminal. During the months from November to February there are times when there is a ship moored adjacent to the hotel. Ordinarily the ships usually arrive at 6:00am and leave between 5:00pm and 6:00pm. On the rare occasion a ship may leave later in the evening.

Once the ship leaves, a magnificent sight in itself, the views of the harbour are restored and with long Summer evenings, there is usually plenty of time to sit on the balcony and enjoy Auckland's lively harbour activity.

Thank you for choosing to stay at Hilton Auckland and I hope you may return on future travels.

Best regards,

Chris Partridge
General Manager
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Los Angeles, California
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed November 20, 2011

The Hilton Auckland is located at the end of a commerical pier on the harbor. The views are great if you get a bay view room. However, as it is located on a working wharf do not be surprised to be awakened by fork lifts and trucks in the middle of the night as comerical ships arrive and unload. What is a great view one moment, is no view the next. The rooms are nice but smallish. The public areas are good and the bar has a great unobstructed view of the harbor.

Room Tip: Ask for a bay view, but understand it may change due to shipping.
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  • Stayed January 2011, traveled as a couple
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Helpful?
Thank Theguyin4B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, November 22, 2011
Dear Theguyin4B,

Thank you for posting your review of the hotel on tripadvisor, it is always great to read feedback on the hotel.

I was pleased to see that you enjoyed your stay with us. I have noted your comments regarding the location of the hotel on Princes Wharf. The hotel does share facilities with Auckland's Cruise Ship terminal and between December and February, in particular, there are regular visits by various ships. Usually the ships arrive at 6:30am and depart between 5:00pm and 6:00pm. We have provided a schedule of ship arrivals on our hotel webpage on Hilton.com for reference.

Thank you for choosing to stay at Hilton Auckland and I hope we see you back on future travels.

Best regards,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itunesjamie
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 20, 2011

I have stayed at a lot of Hilton Hotels and I'm a Diamond level on their loyalty program. I have stayed here before and was upgraded to view the harbor on my previous stay. As others have reviewed this can be the wrong side of the hotel to stay with the arrival of a cruise ship in the early morning and harbour noise during the night. ( I guess what ever floats your boat).

This trip I received funky service when I arrived this trip , with the hotel informing me that my room was not ready and would take 15mins to be ready. Time on arrival was 3.30pm. I waited in the lobby, not feeling to comfortable having just flown in from Singapore overnight and needing to freshen up. I waited and waited with no acknowledgment by the staff. I was now at a point through tiredness of thinking of booking a room at the Sofitel as it was clear there was no interest from the staff to tell me if the room had been cleaned after waiting around for 1 hour. I checked again with the front desk and was informed yes we have your ready did no one inform you? Crazy.
This review is not a rant about the check in process only that the staff should be diligent to travelers who arrive from extended travel periods and are looking to rest up and enjoy Auckland. First impressions do count and on this experience I would never put this hotel as my first choice despit my customer loyalty to Hilton.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Itunesjamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 17, 2011

It was a really nice memorable stay and great service.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sf903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, November 22, 2011
Dear Sf903,

Thank you for posting your review of the hotel on Tripadvisor. I was delighted to see that you enjoyed your stay with us.

Best regards,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#8 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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