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“Great value, helpful staff”

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Best Western President Hotel Auckland
Ranked #31 of 66 Hotels in Auckland Central
GreenLeadersSilver level
Reviewed July 29, 2014

After reading all the negative reviews, I was dreading my stay at the Best Western President. First impressions were not great since the hotel is located between restaurants in the middle of the block. But, once we walked through the front doors we were greeted by a very friendly staff member. My daughter had forgotten her jacket on the shuttle and he called the company right away. The jacket was delivered later that evening.

The room was spotless and since we were on the 12th floor, it was quiet too. The beds were comfy and the bathroom was clean and spacious. We were given a discount coupon for a buffet breakfast the next morning. Breakfast was good. It was not gourmet food by any stretch, but there was a wide variety of good things to choose from: eggs, bacon, sausage, toast, croissant, yogurt, fresh fruit pancakes, juice, coffee, tea, etc.

After staying in a variety of many hotels over the last month, I can say that this one was one of the cleanest. The location is right in the middle of CBD, within walking distance to Auckland's main attractions. Overall, a very good experience.

Stayed: July 2014, traveled with friends
1  Thank SRQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded August 6, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 - 649 of 1,188 reviews

Reviewed July 25, 2014

You get what you pay for. For the price the hotel was fine. The room was perfectly clean and the water was hot. However, the bed was horrible. I went down for breakfast and was told to come back in 30 minutes by the manager. There were seats available but she (Yang Yang??) wanted to keep them for other possible clients. I went to the supermarket and bought food. Other customers are correct -- it is very convenient but I wouldn't stay there again.

  • Stayed: June 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank dochri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 28, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Good Hotel
Not expensive

Centralized Positioned Near to Sky Tower

Very Good Front Desk people
Always ready to Help & Guide
Special thanks to Mr Nishant & Mr Raj

Very accommodative House keeping Staff

My Family really enjoyed

Room Tip: All Stay is Good
See more room tips
  • Stayed: April 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Ravi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 28, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

The staff were friendly and helpful and the hotel is central to everything both food and shopping as well as being across the road from the sky tower. The bed was comfortable and the room cleanliness was a 10 the only thing it lacked was a couple of sky channels but everything else was great. The bus was just outside the door and only a few steps away is a countdown supermarket and then a bar or two.

Room Tip: ask for a room with a view of the sky tower like 1101/ 1201 to 1105/1205 etc on each floor those low...
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank PatMacnz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 28, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

Checkin was easy and friendly, the hotel is close to the middle of things and not expensive. Apart from that, I didn't exactly get the best room in the house - a second storey room out the back. At least it was quiet. Room was functional and clean. Left some items (beer actually) in the fridge - asked at reception if they'd been seen, but no so my overall view is not 100% in favour.

  • Stayed: April 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank NZBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 20, 2014

Dear Valued Guest

Thank you for your recent stay and your review of BEST WESTERN President Hotel Auckland, it was a pleasure having you stay with us. We always aim to exceed all of our guests expectations. I must apologize however about the items left in the fridge of the room. We do hold certain items as lost and found however items left in the fridge mostly will be thrown, this may have accidentally been the case.

We again thank you for your time writing this review ad look forward to welcoming you back in the near future.


Yours Sincerely


Romeo Liebig
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

Stayed 1 night in a 2 bedroom family unit but in actual fact there's only 1 bedroom with door. the other double bed (2 single joint bed) was in the common area beside the kitchenette, fine for us but not so for those who were travelling as 2 separate couples requiring more privacy. Hotel was a little old and dated, but still clean. Parking was terribly cramped, and chargeable at 20NZD. Location is good, right across Skytower and there's also a supermarket a few steps away.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank lavend3rmist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 13, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014 via mobile

I stayed at this hotel for a couple of nights on my arrival in New Zealand. The hotel is comfortable and well priced and the breakfast was varied and plentiful. The hotel is also within easy walking distance of Auckland's major attractions. I did find the area around the hotel changed dramatically late at night! This did not worry me but be advised there are several late night eateries within 100m of the hotel which attract Auckland's less desirable residence!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TheTravellingMan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded July 13, 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western President Hotel Auckland

Address: 27-35 Victoria Street West, Auckland Central, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Auckland Central
Price Range: $95 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western President Hotel Auckland 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more   less 
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Also Known As:
Auckland Best Western
Best Western Auckland
Best Western President Hotel Auckland New Zealand

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