I booked our 2 bedroom family unit via Expedia which showed the hotel had parking for $20 per night. We arrived at the hotel only to be told we hadn't booked a carpark and there were none available. When I queried the fact that we were not aware we had to book the carpark the receptionist told us "your travel agent should have told you that" - aahh hold on a minute - I am the travel agent !!! and nowhere on the expedia website does it tell me I have to pre-book the carpark - perhaps you need to correct that rather than dis the travel agent ! I did check the hotel's actual website on our return and noticed it was stated on there - but why would I need to check the hotels website if I'm booking on Expedia. The whole parking experience was a pain in the backside to be honest - we were give one carpark number (after having to park in a nearby parking building for our first night) only to arrive and someone else was in it. It seemed that the whole weekend people had to leave their keys at reception and the cars were constantly being shifted around. Not good when it's a rental car and we're responsible for any possible damage!
The 2 bedroom family apartment we booked was extremely stuffy. The second bedroom had no windows, no air-conditioning and only a fan to cool the room - not really adequate. Also the lock on one of the bedroom doors didn't work - it could only be opened from the inside.
The hotel is clean and tidy,in a good location and also very good value for money but the parking issue, the receptionist bagging my travel agent for not telling me about the parking and the cell with no windows and no air-conditioning really put me off.
- Official Description (provided by the hotel):
- Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more less
- Reservation Options:
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- Also Known As:
- Auckland Best Western
- Best Western Auckland
- Best Western President Hotel Auckland New Zealand