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Best Western President Hotel Auckland
Ranked #28 of 66 Hotels in Auckland
GreenLeadersSilver level
Round Rock, Texas
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Ask certain questions”
Reviewed February 28, 2014 via mobile

The hotel was everything that the reviews said. The staff was helpful. After arriving very early in the morning from a US flight we were tired. Our room was ready and we were able to check in. We had booked a 2 bedroom, 2 bath room. The first bedroom was great. Great view of downtown Auckland, air conditioning, clean room. The second room was less desirable. There were no windows and no air conditioning or ventilation. We asked if we could get moved but there was nothing available. We had to keep both bedroom doors open to try and keep the second room cool which did nothing for privacy.

Stayed February 2014
Helpful?
1 Thank Sandi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, March 7, 2014
Dear Valued Guest

Thank you for taking the time in providing feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Sincerely,

Romeo Liebig
Front Desk Manager
BEST WESTERN President Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,047 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Auckland Region, New Zealand
Level Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 28, 2014

This is a nice hotel, it is extremely well situated near the Sky Tower. Our room was clean, with comfortable beds. We were able to walk with our cases to the waterfront which saved the expense of a taxi. The front desk staff were excellent. We received 1 hour free internet for 24 hours this worked well.

We would definitely stay at this hotel again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanne86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, March 7, 2014
Dear Valued Guest

Thank you for taking the time in providing feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Sincerely,

Romeo Liebig
Front Desk Manager
BEST WESTERN President Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibsons, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 28, 2014

We stayed 1 night in February 2014 and found the hotel to be very comfortable and well located for seeing some of the central area of Auckland. On our early morning arrival they stored the luggage in a secure area and got us into our room just after 10AM. It was clean and quiet..

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kidboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, March 7, 2014
Dear Valued Guest

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time by providing feedback. We appreciate your loyalty to our brand.


Sincerely,

Romeo Liebig
Front Desk Manager
BEST WESTERN President Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
516 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed February 24, 2014

A lengthy and informative review by someone who stayed on the 14th floor was validated in every way during our 2 stays in February. (Methinks we were in the same room - 1405) I'll just add that the lifts were very fast with rarely a wait over 30 seconds, despite the hotel being full. Ability to open a window a bit allowed in some fresh air without increasing noise levels. The pay phone in the lobby is a good cost saver. The Slingshot bungy was fun to watch.
Staff were 100% helpful. A feedback form we lodged on our first stay in relation to a drain smell was obviously acted upon quickly cuz when we stayed in the same room a week later, there was no unpleasant smell.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Varietal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, February 27, 2014
Dear Valued Guest

Thank you for your many positive comments in regards to your recent stay with us. We take comments about our rooms seriously and action short comings within a timely matter to ensure we always offer our guests a seamless experience while staying with us. We hold high expectations for our staff and aim to assist all our guests with a warm friendly service with a smile.

We look forward to welcoming you back to the BEST WESTERN President Hotel in the near future.


Yours Sincerely

Romeo Liebig
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alofi, Niue
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 18, 2014

I have stayed here twice. the first time was in November 2012 in a triple room and just recently in a 2 bedroom apartment. Our view in the 2 bedroom apartment was way better than the 1st room. we could see the skytower and the bungy swing. bedrooms were spacious but I reckon the living room wasn't. Although, the TV was huge(which was awesome) but the sofa was really small. it felt a little bit crowded for 4 people in the living room though but I guess it was because of the big round dining table. Bathroom was great! there was a big bath tub and I like how shampoos and soaps/bodywash came in those wall attached refillable squeeze containers(dunno what it's called). could use some soundproofing in the rooms because we could here the screams from people doing the bungyswing. overall, the unit was good

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, February 21, 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities and one of them will be sound proofing all our guest rooms throughout this year. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 15, 2014

This hotel is well-located. It is very close to Skytower, and only a short walk to the harbourside area. It is in the heart of the shopping area, yet the room was quiet. Our room was spacious, modern & clean and had a very efficient and quiet airconditioner. The airport express bus stop is just around the corner in Queen St- $16 or $28 return pp, so a taxi from the airport is not really necessary as the buses run every 10mins for the greater part of the day, and less often at night. Reception staff were very friendly. The cooked breakfast was very nice ($16 if pre-paid on internet). 1hr free wifi internet per day in the lobby area worked well. A convenience store is right next door, but only about 20metres up the street there is a Countdown (= Woolworths in Australia) proper supermarket. We would definitely stay here again.

Room Tip: We were on the 6th floor-very quiet. Our room had an interconnecting door to a second bedroom that c...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, February 21, 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities seeing you had made great use of them while staying with us like trying our breakfast. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 9, 2014

Stayed 2 nights. Room was darker than I like (mainly due to it's position - next to car park without sunlight). Was clean and tidy. The location is good in that you are in the CBD. Staff were helpful. I used the gym (has the basic equipment but not a lot of room). Used the restaurant for breakfast only. This was of a reasonable standard and price. TV gives reasonable channel coverage.

Room Tip: If you want a lighter room ask for west facing.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buller48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, February 21, 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities, we have recently upgraded all our TV's in all our guest rooms and always pride our ourselves in offering value for money right in the heart of Auckland. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western President Hotel Auckland

Property: Best Western President Hotel Auckland
Address: 27-35 Victoria Street West, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western President Hotel Auckland 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more   less 
Reservation Options:
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Also Known As:
Auckland Best Western
Best Western Auckland
Best Western President Hotel Auckland New Zealand

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