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Best Western President Hotel Auckland
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Reviews (1,250)
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753 - 758 of 1,250 reviews
Reviewed February 9, 2014

Stayed 2 nights. Room was darker than I like (mainly due to it's position - next to car park without sunlight). Was clean and tidy. The location is good in that you are in the CBD. Staff were helpful. I used the gym (has the basic equipment but not a lot of room). Used the restaurant for breakfast only. This was of a reasonable standard and price. TV gives reasonable channel coverage.

Room Tip: If you want a lighter room ask for west facing.
  • Stayed: February 2014, traveled on business
    • Value
    • Location
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Thank Buller48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded February 21, 2014

Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities, we have recently upgraded all our TV's in all our guest rooms and always pride our ourselves in offering value for money right in the heart of Auckland. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

Stayed 3 nights here in a 2 bedroom unit. Fantastic location almost across the road from the Sky Tower. Wifi was always dropping out so kids ended up in the lobby to use free wifi when they needed it. Staff were friendly and accommodating. Make sure you organize parking if you have a car and use the gym across the road as the hotel gym was stuffy with no window and didn't feel safe. Could be a much better property with a bit of renovation. Room service was excellent and they even washed our dishes which we didn't expect.

  • Stayed: January 2014, traveled with family
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Thank Obi713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded February 2, 2014

Dear Valued Guest

Thank you for your comments in regards to your recent stay with us, our apology about the negative experience using the hotels WIFI internet, we have had some minor issues with it since upgrading our infrastructure however we have now had an upgrade to the firmware which has fixed some of the issues you may have had experienced. I wish to assure you that all the equipment in our gym is safe and is regularly checked for safety and compliance. We hope to welcome you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager

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Reviewed January 23, 2014

We stayed for 4 nights in a 2 bedrooms family suite and enjoyed our central Auckland stay for the periods 17-21 Jan. The suite was clean and staff were friendly. Each room had it's own LCD TV with a handful of channels. This kept the kids entertained. The beds were comfortable and room service was efficient in maintaining our suite. An area of improvement would be the two bathrooms in our suite as we noticed there was always a slightly unpleasant odour whenever we opened the bathroom door or used them. This odour remained even after room service cleaned up the suite. We have traveled a lot and have stayed at different hotels. Best Western Auckland rates as one of the better ones.

  • Stayed: January 2014, traveled with family
    • Value
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    • Sleep Quality
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2  Thank Urban_Traveler_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded January 24, 2014

Dear Valued Guest

Thank you for your recent stay with us and your splendid review of our services and facilities. We enjoying reading great reviews of guests who have enjoyed their stay with us. I must however apologize about the odor in the bathrooms, we will ask our housekeeping department to take a look into this and attempt to rectify this problem. Again we thank you for your feedback and hope to welcome you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

We stayed there for 2 nights. Location is just fantastic, clean, coffee and tea facilities, TV, but unfortunately no wifi in the room. Nice restaurants nearby and a little supermarket. Staff please. Will certainly stay there again if I pass by Auckland again.

Room Tip: Stay in the upper level so there is no outside noise.
  • Stayed: December 2013, traveled with friends
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1  Thank Vanoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded January 24, 2014

Dear Valued Guest

Thank you for your recent stay with us, we see that you had found our location fantastic, unfortunately you must have been misinformed as we do offer WIFI in all our rooms at at an additional cost. We look forward to welcoming you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

We stayed here for two nights.

Good:
- location is in the CBD
- fridge and microwave
- aircon
- large flatscreen TV

Didn't like:
- paid parking with tiny parking spots
- no free wifi in rooms
- small beds
- not enough powerpoints
- windows don't block out noise from street
- curtains don't block out light
- bathroom shows signs of age

Overall basic accommodation, location is the biggest plus.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded January 24, 2014

Dear Valued Valued Guest

Thank you for your recent stay with us. We wish to apologize if your stay had not been a satisfying one. Unfortunately being a city based hotel we do not offer free parking in line with our competitors. Our beds are standard sizes ranging from 2 singles in some rooms to king beds in the majority of the rooms, these are standard New Zealand sized beds. We are constantly improving the hotel and are therefore this year undertaking a sound proofing project which will sound proof all our rooms. Also some of our rooms will be receiving new curtains to block out the light. We hope to be able to welcome you back in the near future so you can experience our improvements.

Yours Sincerely

Romeo Liebig
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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