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“Close to the central city of auckland”
Review of The Surrey Hotel

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The Surrey Hotel
Ranked #48 of 67 Hotels in Auckland
Auckland, Auckland, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Close to the central city of auckland”
Reviewed March 1, 2014

Staff were very friendly and always willing to assist when the need arise. Decor wasn't quite to my liking but location was the key for us. The bed was great which meant sleeping was a breeze, pull out beds in lounge equally comfortable. Room was kept clean during our stay and restocked with fresh towels, tea and coffee each day. It is a short stroll to a Supermarket and many takeaway restaurants. Overall, we had a comfortable stay and if you are looking for something not to far from the city, I would recommend.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
Thank Asign0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, March 9, 2014
Thanks for your feedback. From your description you were in one of our garden units. We hope to get these refurbished this winter so the next time you are here hopefully you will enjoy the new decor!
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182 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Invercargill, New Zealand
1 review
Reviewed February 24, 2014

Very friendly and helpful front staff. Clean and tidy room, very comfy beds with good and quiet air conditioning. Bathroom was little small but neat and clean. Was there on thursday and friday upstairs across the road, have absolutely no complaining about noise level,(and I'm not used to city noise) slept very well. Very fair price at $ NZ 135.00 a night. Good value for money.
Visited the restaurant twice, top service there too, very good food and the best rhubarb desert in Auckland. Highly recommended.
I would have to say it was the most pleasant stay I ever had in Auckland. It will be my first choice on any future trips to the City.

  • Stayed February 2014, traveled solo
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Helpful?
Thank ruralboy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, March 9, 2014
Many thanks for your review, always good to know that people have an enjoyable time! We look forward to welcoming you back to The Surrey!!
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Vancouver Island
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 15, 2014

As mentioned in other reviews, there is a bit of wear and tear in the rooms, but it is so much nicer than modern "plasticized" hotel rooms. Real furniture like a well-loved old home. It was great to have the kitchenette, and to be so convenient to the bus route which got us down-town to the ferries in about 20 minutes. The service was outstanding - the front staff went out of their way to be helpful and stored our luggage willingly after we checked out. Nothing was too much trouble. Highly recommended.

Room Tip: We had a room away from the road and had a lovely little private courtyard surrounded by greenery. J...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JanOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, February 17, 2014
Thanks so much for your review. Great to hear you enjoyed staying here with us at the Surrey Hotel. Look forward to welcoming you back again soon.
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Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 20, 2014

On a two night visit to Auckland for Motat, Zoo, and cricket at Eden Park the Surrey was a fair priced option (booked through Expedia) nicely located in Grey Lynn, giving us easy access to these and other central venues. We obtained a two bedroom family room with simple kitchenette facilities. The beds were fine, bathroom neat and the kitchen fair. Great North road is quite noisy so expect that to take a little getting used to (no double glazing) or take earplugs! There are two parts to the hotel and we were in the separated part across the road from the main part where reception and the restaurant are located. The room had no lounge facilities so is very much a place to sleep (a family apartment is available for at greater cost but would certainly be worth it for families wanting to spend some time lounging at the hotel). There was no air conditioning in our room, something which would have made a summer stay more pleasant. The small table in the kitchenette had only two chairs both past their prime...read, sagging in the seat!. We also had to go scrounging to the pub for enough bowls and cutlery for a family...not a big deal but surely good practice would include checking the kitchen. Staff we talked to were very helpful and pleasant to deal with. A few niggles perhaps but certainly would look to book in again for a similar trip to central Auckland.

  • Stayed January 2014, traveled with family
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Helpful?
Thank Dubjays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, January 22, 2014
Good Morning Dubjays, Thanks for your feed back. Next time you come to Auckland and want a family room contact us directly and we will book you a family room over the other side of the road and away from the traffic noise. Check them out on our Web site!
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Whakatane, New Zealand
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 31, 2013

We choose this hotel as it was the closest accommodation to a function we had to attend in Grey Lynn.
The people are nice enough , but the hotel reminded us of a hotel straight out of the 1970's with the décor well in need of a major update.
At $170 NZD for the night this was extremely overpriced .
In the future we will stay at a nicer & cheaper hotel in the city and pay the price of a taxi out to Grey Lynn

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank WendyG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, January 2, 2014
Good Morning Wendy G, Thanks for your feedback. Not sure what room type you had or what room you stayed in as the majority of our rooms have been upgraded in the past couple of years? The style of our hotel is Old English Tudor and that is what gives us a point of difference, particularly in the public areas.
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Travelers are raving about these Auckland hotels

Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2013

I read all this negativity about this beautiful hotel, and i thought this doesn't sound like the hotel i stay in every week, once or twice i stay at The Surrey Hotel, and i find it a relaxing place to get away from family and work. i don't know what these travelers are talking about, i have stayed all over the hotel, in the motel studio, the standard rooms, the deluxe etc. you name it. and i have have not come across a dirty grey towel or this or that bad about the hotel. i have also recommended this hotel to my friends and family from overseas to stay when they come to New Zealand. and they have nothing bad to say. the staff at the Surrey Hotel are laid back down to earth people. very approachable to speak too especially, the afternoon girls in front desk and also the bar. not like most staff at other hotels... but over all this hotel is one i would always stay true too...

  • Stayed May 2013, traveled solo
    • Value
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Helpful?
1 Thank FirstTimer2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, December 26, 2013
Thanks for your positive feed back. We have lots of regular customers and it is very nice to hear from you and your experiences here at The Surrey Hotel. We very rarely get negative feed back regarding our staff as they are always so happy to help. We really appreciate your loyalty!!
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Hong Kong, China
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 19, 2013

Auckland is cursed by a range of ultra-expensive hotels alongside rubbish hellholes full of bogans. Well, that's my experience. The Surrey was a nice, normal, motel close enough to the city centre to get there in under 20 minutes by bus or taxi, but far enough away to avoid the idiots that plague the city centre on drinking nights.

Staff were very helpful and organised; rooms were clean and functional. Plenty of parking. On a main road, but traffic noise not disturbing (and I am a light sleeper) as there are no junctions nearby, so no gear changes/brake noises. Small kitchen ideal for making basic meals in the microwave, etc, but take aways also within walking distance. We will use again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripbunnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, December 26, 2013
Great that you enjoyed your stay at The Surrey. We find many of our guests like being just out of the CBD so they can take advantage of the additonal benefits like free parking. We look forward to welcoming you back.
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Additional Information about The Surrey Hotel

Property: The Surrey Hotel
Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand

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