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“Great central location”

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Crowne Plaza Auckland
Ranked #9 of 65 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 29, 2012

Good breakfeast menu. Would recommend going some where else for dinner and there are plenty of good places to eat nearby. Handy to the Casnino and Queen Street shopping. Plenty of parking in carpark building next door that is connected to the hotel.

  • Stayed: June 2012, traveled on business
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Thank Artmcleod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,295 - 1,301 of 1,796 reviews

Reviewed June 23, 2012

Hotel is centrally located with a carpark right next door. You can access the hotel from the shared elevators and get your parking validated at checkin so you can get in and out all day for only $10 per day which is great value for hotel parking.
Arrived from the USA at 7.00am and they let me check in early which was fantastic as I could shower and grab a couple of hours sleep before meetings started. Ended the day with coffees down in the lobby at about 10pm - service was all good.
Rooms are nicely 'plain' modern but the curtains did close shut fully, which is a real bonus trying to catch a couple of hours sleep during daylight. A real bugbear for me with a lot of business travel.
Lobby also has free 20 minute wifi for anyone, which also came in useful.
Rooms were spacious and immaculately clean. Bathroom a great size. Beds great so had a good sleep. Had a room on the upper levels so great view of the city and harbour.
Gym is also well appointed with machines, sauna, very large clean changing rooms and enough weights to keep me happy. Also, not lost in the basement but had real windows and light as it was on floor 16 (?). Hotel is built over a shopping complex so this helps the height and the shopping centre is useful for bits and pieces. Hotel is in the middle of Auckland city.
Defintely stay here again.

  • Stayed: June 2012, traveled on business
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Thank blowenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Thank you for leaving feedback on your recent stay at Crowne Plaza Auckland. We are very pleased to have made it such a memorable experience for you. You have provided many good points that we will be able to share with the team and discuss internally and I am sure that the staff will really appreciate your kind words. As a frequent business traveller, we are thrilled that you found our guest rooms, facilities and service all met your expectations.

We look forward to welcoming you back to the hotel on your next trip to Auckland.

Best regards,

Guest Experience Manager
Crowne Plaza Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

stayed for 2 nights,3-4 june.
on arrival was hoping for a early check in as had worked all night then had a early flight up from christchurch..checkin was great, a very nice lady had a look and found a room for me..awsome...dropped bag in room and came down for some breky.the resturant was packed.there were lots of rugby players and supporters in the place.the food was great and the resturant crew ran it very well.egg station chef makes a mean omlette.

room very nice,bathroom spotless.great short stay and would stay again.

  • Stayed: June 2012, traveled solo
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1  Thank kiwipaul_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

Booked a business club room on the 27th level with club lounge on the 28th. Very good value for money is staying on a business trip. Breakfast included at the lounge consisting continental style together with complimentary drinks and nibbles between 5:30 and 7:30. Canapes to a very high standard and high quality wines on offer. Views from the room were over the harbour which was great. Gym facilities available if required. Staff very friendly and pleasant, free wi-fi in room and club lounge and hotel well positioned for business. One of my favourite business conference hotels. Would certainly recommend to others.

Room Tip: For the little extra cost involved choose a business club room - complimentary drinks and canapes ma...
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  • Stayed: June 2012, traveled on business
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Thank Ravip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Thank you for sharing your positive comments on your recent stay at Crowne Plaza Auckland. The Club Lounge is great for business travellers and offers great added value. We are pleased that you made the most of the facilities and we will share your comments with the kitchen team about the great standard of the canapés. I am sure they will appreciate your kind words.

We have a strong customer service culture at the hotel so it’s excellent to see that you found the team to friendly and pleasant.

We appreciate you coming to stay and look forward to welcoming you back to the hotel next time you are in town.

Best regards,

Guest Experience Manager
Crowne Plaza Auckland

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Reviewed June 8, 2012

I stayed at the Crowne Plaza for two nights. The room was very clean, good choise of television channels, comfortable bed, nice bathroom, great big bath towels - very nice. This is a high rise hotel and I was on the 25th Floor which next time would like to be nearer the ground. The outside glass lift is an experience. Breakfast was good and a good variety of food and you can have any type of coffee you want which is a nice touch - unfortunately mine was luke warm. Very central to the centre of the city and Skycity casino is on the next street up, the main street one street down.
Easy access if you are coming from the airport on the airbus (recommended) just get off at stop 3 and you can enter through the back of the hotel. The staff were excellent and very friendly. I am looking forward to staying there again.

Room Tip: Could ask for a view although you can see the city from the big windows near the elevators
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  • Stayed: May 2012, traveled with family
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1  Thank NZKIWINewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Thank you for taking the time to share your experiences from your recent stay at Crowne Plaza Auckland. We appreciate your detailed description of our guest rooms and we are pleased that we met your expectations.

We are thrilled that you enjoyed the breakfast. Please accept our apologies for the luke warm coffee. We will share your feedback with the kitchen team.

We are often complimented on our great central location and it’s great that you made the most of our proximity to SkyCity and the sites of Auckland City.

Thanks again for your positive comments and we look forward to having you back at Crowne Plaza Auckland.

Regards,

Guest Experience Manager
Crowne Plaza Auckland

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Reviewed June 7, 2012

We enjoyed our 2-night stay at the Crowne Plaza. Everything was clean and well-maintained, and our Superior King Room was comfortable on the 16th floor with a reasonable view of surrounding buildings. Lighting in the room was good. I made the most of the free 20 minutes per day wi-fi availability in the lobby area.

However, we did have some irritations which should be easy to sort out. Our check-in experience was civil and polite, but we wouldn't call it warm and welcoming.

Upon arrival in our room, we read the hotel book and found that we could order a paper for the morning simply by putting a paper request hanger on the door - we didn't have one in our room. So we wandered past the Concierge's desk and explained the lack of hanger, and asked to order a paper for each of our two mornings - yes, that would be done, we were told. Next morning, by 9:00 am we phoned because there was no paper at our door. A paper was brought up promptly. Later, as we went out, we asked that day's Concierge again to order a paper for us. He phoned to do so as we left. Unfortunately NO paper again the next day - we were told we weren't listed has having ordered one, but one was brought promptly to our room. So... something wrong in the ordering department.

The bathroom was spacious and well-equipped but there was a crack right through our basin that someone needs to check. And we were going to be charged for something from the in-room bar supplies that we hadn't eaten. So, check your account carefully.

Yes, a few minor grizzles that took the shine off what was otherwise an excellent stay. We enjoyed the Aria Restaurant food so much that we had two dinners there - the food was cooked exactly to order, and they coped well with my gluten-free request. It was good to see food labelled GF on the menu, too. Service at the lobby bar was friendly and attentive. We also found the cleaning staff exceptionally friendly as we walked along hallways - they were lovely

The hotel is very well-located for the central city area, being very close to the Civic Theatre and Sky City Casino, as well as only a short walk to the waterfront.

Yes, we would stay here again!

  • Stayed: June 2012, traveled as a couple
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1  Thank madmacnz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Thank you for sharing your feedback on your recent stay on trip advisor. You have highlighted some great positive aspects of your stay and some areas that we can use to improve the guest experience.

We are really pleased that you would choose to stay with us again. Thanks for outlining several positive aspects of the guest room you stayed in including the great views, level of cleanliness and good lighting.

Please accept our apologies for the inconsistencies that you have outlined. We will follow these details up internally and come up with some solutions to address these issues.

We are thrilled that you dined at Aria Restaurant and found the food to be of a high standard and according to your dietary requirements. We will share this with the kitchen team who will really appreciate your kind words.

Thanks again for leaving your feedback and we look forward to welcoming you back to the hotel.

Best regards,

Guest Experience Manager
Crowne Plaza Auckland.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2012

Stayed 2 nights on business. The hotel was very convenient for my office location, and was of a high standard. Also the rate was good value. The front of the hotel was a construction site, but that was not the fault of the hotel and only caused minimal inconvenience. Staff friendly and helpful. I would stay here again.

  • Stayed: May 2012, traveled on business
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Auckland

Address: 128 Albert street | P.O. Box 6841, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Auckland Central
#7 Green Hotel in Auckland Central
#8 Luxury Hotel in Auckland Central
#12 Business Hotel in Auckland Central
#13 Romantic Hotel in Auckland Central
Price Range: $154 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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