Arrived for a 1 week stay at Quest. Amenities and Service are good. But not a good service for the cost we spend at Quest.
On the day of checkout, I was shocked to see the telephone call bill. An ISD call for about 4-5 mins was charged $20.55, to my surprise the bill is having all duplicate charges.
When questioned the same, the people at reception will reply that is the invoice generated from vendor co. nothing is there in there hands, and I have to pay as it is. - IF nothing is there in there hands, why they have to run a hotel - Else they should provide the bill receipt of vendor co.
When enquired about call timings and duration of call list, the receptionist is not willing to provide the data, as he also knows that they are wantedly charging more by duplicating the calls list.
After taking pain myself by explaining to what number I called and what is the duration and duplicacy in bill, He agreed and he will return any payment after checking the same from vendor co. , and if they finds to be duplicates. I dont know when the bill itself shows duplicate call timings with timestamps.
Went to Quest for almost 4-5 times to check the same about vendor feedback, but people over there are asking to meet the manager, who is not available till this time.
Finally met the manager, but he is replying the same.
Finally decided to file a case in consumer affairs against Quest on Hobson.
As, I dont want these kind of cheat to happen in Auckland, and Auckland should be free from crime.
Shortly, will be communicating the judgement...
--- Never ever suggest anyone to choose quest on hobson ---
- Official Description (provided by the hotel):
- Welcome to Quest on Hobson Serviced Apartments Strategically located on the western side of the CBD, Quest on Hobson is opposite the famous St Matthews Church and adjacent Sky Tower, besides being only 1-minutes walk away from a multitude of businesses, fabulous shopping, restaurants, bars and theatres on Queen Street.Quest New Zealand and Fiji CEO Stephen Mansfield says that the new property will be a great choice for business and leisure travellers alike."Accommodation in the CBD is in hot demand and Quest on Hobson will provide further access to New Zealand's largest business, leisure and entertainment centre."The 44 room complex will host a range of studio, one bedroom, and interconnecting two bedroom apartments, each equipped with all the modern furnishings and independent facilities that Quest has become known for.Quest on Hobson reception hours are 7am to 9pm Monday-Friday and 8am to 6pm Weekends and public holidays. Guest may still check in after these times using our afterhours lock box and call centre. Instructions for this can be found outside reception doors. ... more less
- Reservation Options:
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- Also Known As:
- Quest On Hobson Auckland, New Zealand