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“Best in Auckland!” 5 of 5 bubbles
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland Region, New Zealand
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best in Auckland!”
5 of 5 bubbles Reviewed July 19, 2014

Stayed here for our wedding night and wedding dinner. Hotel and staff and room perfect. Had wedding dinner in 'Lava', truly the only international five star hotel in Auckland. Bed was amazingly comfortable. The staff in Lava were the really the difference putting this over the top. Exceeds expectations, everything perfect!

Room Tip: Internal Water views biggest rooms. Had free Wi-Fi due to Accor member gold status
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank hrasps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (567)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Hamilton, New Zealand
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed July 18, 2014 via mobile

This was the first time we had stayed. We enjoyed the friendly helpful staff. We were given a card for a free drink at the bar , there was a welcome note in our room and breakfast at the cafe had lots of good choices. Our room was comfy while we didn't have a water view it was relaxing with a lovely big bath. Thanks for a wonderful stay.

Stayed July 2014, traveled as a couple
Helpful?
Thank kathymb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 17, 2014

All of the luxury you would expect from a 5 sar hotel. The service however went above and beyond our expectations. It was our daughters birthday during our stay and we were surprised to find a birthday cake had been delivered to our room. The children received cute NZ toy lambs on their beds. Concierge could not do enough to help when we had left a parcel behind at a local restaurant. The staff at both dining venues were very nice. The manager during breakfast was very attentive when our girls were unwell and looked after us beyond our expectations. We had interconnecting rooms overlooking the marina which were beautifully maintained.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Patrice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, July 17, 2014
Bonjour Patrice R,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you and your daughters enjoyed your stay with us.

It is wonderful to hear that you not only enjoyed our lovely marina view rooms, but also the personalized luxury service in which we pride ourselves in during your recent stay. It is truly gratifying that our ambassadors contributed in creating fond birthday memories for you and your daughter.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2014 via mobile

Stayed one night as a suprised birthday treat. The hotel is stunning beautiful. Service are first classes, all the staffs are friendly and helpful. Specially Kohi, the bar man, who overheard my conversation and gave me a suprised birthday platter. It makes me feel so special. Bed was great and comfortable too. We will be back !!!

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Nona J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, July 16, 2014
Bonjour Nona J,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your birthday with us.

It is wonderful to hear that you enjoyed our Sabrage Bar, our Sofitel MyBed & the service you received throughout your stay. It is always a pleasure to hear that our guests have had a memorable experience with the assistance of our Ambassadors such as Khoi.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
2 reviews
4 of 5 bubbles Reviewed July 15, 2014

Perfect location for a break in the city. Close to the Viaduct Harbour. Friendly staff and well appointed rooms. The downpipe outside our window did make for a sound all night like a rat in plastic bag as it was raining, but once we were asleep in the super comfy bed we didn't notice so much.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank KimS5474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, July 16, 2014
Bonjour KimS5474,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your short breakaway with us.

It is wonderful to hear that you found the rooms spacious and comfortable and that you had a good night’s rest on our signature Sofitel MyBeds. It is also very gratifying that the service you received throughout your stay was memorable.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the not too distant future .

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
271 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed July 15, 2014

Great rooms, great view and great location!
-Pool is a bit small
-Rooms are super comfortable, nice and large!
-Location is excellent, right on the harbor so it is near a bunch of restaurants and walking distance from shopping
-Great service!

Over all I recommend this hotel if you are going to stay in Auckland to sight see!

Room Tip: get a harbor view room and not the street view
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hmansouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 15, 2014

Simply stated the Sofitel is a solid hotel. It is not amazing in any area but it will not disappoint, the location is within walking distance to all of the interesting locations in Auckland; ferry terminals, shopping, fish market and restaurants. My one major critique is the bar where the service, price and drink menu are poor, expensive and limited. Overall, good location, good value and worth a stay if going to Auckland.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheMo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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