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“Solid Hotel” 4 of 5 bubbles
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Ranked #2 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Solid Hotel”
4 of 5 bubbles Reviewed July 15, 2014

Simply stated the Sofitel is a solid hotel. It is not amazing in any area but it will not disappoint, the location is within walking distance to all of the interesting locations in Auckland; ferry terminals, shopping, fish market and restaurants. My one major critique is the bar where the service, price and drink menu are poor, expensive and limited. Overall, good location, good value and worth a stay if going to Auckland.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
    • 5 of 5 bubbles
    • 4 of 5 bubbles
Thank TheMo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,451 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Lithgow, Australia
1 review
5 of 5 bubbles Reviewed July 9, 2014

The service we received was first class. We were welcomed warmly with friendly staff everywhere. The room was just beautiful and as we'd asked for an upgrade we had lovely water views. the décor everywhere looked fantastic especially downstairs with the use of water, rocks and glass. We found our bed the most comfortable we've ever slept in and naturally had a great nights restful sleep. Because of the location we were able to walk around and not rely on taxis. Breakfast downstairs was just divine. We only had time for one night but wished we could stay longer. Can't wait to go back!

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
Review collected in partnership with Accorhotels.com

Thank Russell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

With relatively recent development of the Auckland Viaduct this has become a conveniently located hotel. Staff are attentive & helpful, the room was large enough and nicely appointed and it was easily the best hotel buffet breakfast I have had (& there have been countless!). It wasn't faultless - couple of minor but annoying maintenance issues in the room & we asked for extra champagne glasses & a bucket of ice to be delivered to our room which took forever to come (took a reminder call to reception for them to arrive & then only the ice turned up & we had to request the glasses again). Pay the extra to stay marina side. Small issues aside, this is my favourite Auckland city hotel.

Room Tip: Avoid the city side rooms on the corner of Halsey St - they are above a set of traffic lights which...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
    • 4 of 5 bubbles
    • 4 of 5 bubbles
Thank mjszea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed July 7, 2014 via mobile

Stayed two nights in January with our preschooler. The room was spacious for three. The bathroom was huge with an amazing bath. We enjoyed the pool & spa. The food in the bar & breakfast was great. We enjoyed being close to town and being able to walk around the boats etc

Stayed January 2014
Thank Gerwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, July 14, 2014
Bonjour Gerwyn J,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you and your family enjoyed your stay with us in January.

It is truly gratifying to hear that you enjoyed the hotel facilities and how close we are to waterfront & harbour area. It is always a pleasure to hear that our guests have had a memorable experience in Lava Dining with the assistance of our Ambassadors.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.
Kind Regards

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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