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“Great Experience”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
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2,713 reviews from our community

Traveler rating
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    692
    213
    69
    33
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359
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (573)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland Region, New Zealand
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 12, 2014

. There is something missing from this place that most hotels seem to have.The sense of urgency,and being rushed.Yes in theory this is part of a worldwide chain of hotels but you get the impression its a boutique hotel.From the moment you arrive on the forecourt to the moment you check out you get the feeling of being relaxed.
That doesn't mean the service is slow far from it prompt and genuinely freindly service from ALL of the staff.
The room was just lovely with a full sized deep bath and big soft bed. It feels luxurious and new even though the hotel is a few years old now.
We had dinner inhouse and were really happy-Seperate review done of the inhouse dining.
Now breakfast was something truely extrodinary.the selection was fantastic and everything was fresh and tasty. the extra touch was one staff member bringing my wife a little box of sofatel chocolates to celebrate mothers day.
I can honestly say I feel this is the very best hotel we have stayed at in auckland.

Room Tip: If its a romantic night away I'd suggest taking the room upgrade option. We had a room with a lo...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, May 14, 2014
Bonjour Kazbanz,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience with the rest of the world, we are truly delighted that you had a memorable your stay with us.

It is wonderful to hear that you enjoyed the all of the hotel facilities, including Lava Dining & the service you received throughout your stay.We pride ourselves in delivering personalized service , so to have you compare experience to a boutique hotel gratifying. It is always a pleasure to hear that our guests have had a wonderful time with the assistance of our Ambassadors.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2014

From the moment we arrived to the moment we left, I would have to say the entire stay was perfect.

On arrival we were upgraded through our Accor Platinum, later that day we had one of the staff deliver us a hand written note from the manager and some chocolates. This was a really nice touch. We have stayed in other Sofitel's and had not got this level of service.

We went out with friends for dinner and then came back to our room with all curtains closed, chocolate and water on sideboard and slippers at each side of the bed.

Pool and Spa was not crowded and well equipped. We will be certainly staying here next time we are in Auckland. Thanks again Sofitel Auckland!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MooreNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, May 14, 2014
Bonjour MooreNZ,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your stay with us & your magnifique experience in the hotel.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests; therefore your feedback is extremely valued & we thank you again for providing it.

We look forward to welcoming you back to Sofitel Auckland on your next visit from Christchurch & trust that your next visit with us will be as memorable as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 10, 2014

This is my second stay at this hotel and I really do love it. The lobby has such a lovely atmosphere and I feel calm and relaxed the moment I arrive.

The rooms are a little small, but well appointed. We had a marina view... well worth it!

The restaurant is lovely, surrounded by water. The spa and pool facilities have a special outlook as well.

We recommend doing a la carte rather than buffet breakfast. There are also lots of great places close by.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queenstown New Zealand
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 7, 2014

We stayed for one night and had great service and a lovely dinnner at the hotel too. We enjoyed the location by walking the Wynyard quarter by the sea and walked to the sky tower to see the view as well.


  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank NZer75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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