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“Excellent city stay”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 67 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 7, 2014

We stayed for one night and had great service and a lovely dinnner at the hotel too. We enjoyed the location by walking the Wynyard quarter by the sea and walked to the sky tower to see the view as well.


  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank NZer75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,536 - 1,542 of 2,858 reviews

Reviewed May 6, 2014

Love this hotel... fantastic location, awesome sleep quality, stunning rooms to select for all budgets, great people - personal service with special treats for members. Thank you Sofitel Viaduct, you are our favourite!

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Pania L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank nedi01
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 4, 2014

I have my business based in Auckland. A client of mine, visiting from the USA, was guest of the Sofitel Auckland last week.

I visited the Sofitel Auckland to present the latest business services to him as a result of a request to meet him there in the foyer.

I asked for the Wifi code in order to be able to go online and showcase the new service (Which incidentally helps to sell hotel rooms). We were told by the male staff member that Wifi was not available in the foyer/ground floor areas (Rooms only) and certainly not to people who were not staying at the hotel. I could not believe what I was hearing!

How can a brand like Sofitel offer services as poor as this, in this day and age?

Wifi is now an affordable commodity and a service that ALL hotels need to be able to provide for the benefit of their guests (and their business contacts) - whether staying in-house, or visiting restaurants, bars, meeting rooms etc.

This was a major surprise and a real disappointment - commented on by my visiting client and the sort of mean penny pinching ("nickel and diming" my client called it) that stops guests staying in the property again.

A most odd policy from management and one that needs to be sorted and quickly.

PS. Eventually we got a weak signal in the lower bar (which was so slow it may as well have been dial up), and then we got asked to leave the bar as they had a function at 5.30PM...(On a FRIDAY evening for goodness sake....!).....

Not a happy experience sadly.

Room Tip: Don't expect to get decent Wifi at Sofitel Auckland ....
  • Stayed: May 2014, traveled on business
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2  Thank Hawkinsfamily57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded June 6, 2014

Bonjour Hawkinsfamily57 ,

Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. I would like to sincerely apologise for not having met you and your client’s expectations while staying and visiting the hotel. Also having been provided with inaccurate information regarding the availability of WIFI in the hotel.

I would like to clarify that Internet access is freely available throughout the hotel including the lobby and bar area. All of our guests including visitors have access to 300mb complimentary data. Our Le Club complimentary loyalty program ensures unlimted access throughout their stay at the hotel to all of its members.

Could you kindly send me your contact details to stefan.coetsee@sofitel.com as I would like to contact you personally with regards to the experience that you had.

Thank you once again for your feedback & we hope that we receive another opportunity to provide you a magnifique Sofitel experience.
Kindest Regards

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Sofitel.com
Thank Eva G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 4, 2014

A room with a marina view is the way to go with this hotel The Accor group have trained theri staff well. The staff were very proactive, offering assistance while I was still wondering about the question. They were one step ahead. Very quiet location given it is near the busy harbourside. Many restaurants around the water, though we preferred the hotel restaurant. The City link service was close bym Nany good wlaks in the area. The bed was most comfortable- like sleeping on a cloud!

Room Tip: Higher is better but we chose the hotel because of its lack of height. We had the 2nd level and a co...
  • Stayed: April 2014, traveled as a couple
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Thank kaye s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

I stayed here for a long weekend on my first trip to Auckland. The hotel is new and in an excellent location - right on the harbour, but only a 10-minute walk from down town Auckland. Our room was spacious, equipped with everything we needed and had a nice view of the Sky Tower (as requested). There was a nightly turn down service and the bed was very comfortable. The only negative was the very poor-quality TV screen - the resolution is so bad it's almost unwatchable! Reception desk and concierge staff were very friendly and full of useful information. We ate in the hotel restaurant one night, which was OK, but we had much better meals at local restaurants in Ponsonby. The hotel cafe, however, was fab and we had breakfast here every morning - yum delicious French pastries!

Room Tip: If you choose a city view room, I'd ask for one with a view of Sky Tower - pretty cool view to p...
  • Stayed: March 2014, traveled as a couple
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Thank ydnak80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland Central
#1 Spa Hotel in Auckland Central
#2 Luxury Hotel in Auckland Central
#2 Romantic Hotel in Auckland Central
#3 Green Hotel in Auckland Central
#6 Business Hotel in Auckland Central
Price Range: $209 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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