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“Accor has finally got that right!”

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Sofitel Auckland Viaduct Harbour
Ranked #2 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 31, 2014

I have been staying within Accor brand offerings for many years now. To date, its brands such as Mercure and Ibis have been underwhelming. And so, I didn't have a high expectation of Sofitel at all. It turned out that I needed to mince my words. Sofitel happened to be a revelation. The ground reception area was spread out and it got a lot of nooks and crannies everywhere for guests to hide from wandering eyes and to enable them to rest in the oasis of calm. The staff was attentive and brisk with genuine eye contact. The room was a revelation. It's spacious and the bathroom was simply divine with the standalone island bath and tropical rain showerhead. The soap, shampoo and body lotion were all Lanvins. There was even a Bose sound system - iPod compatible. I went out briefly for a walk along the Viaduct Harbour but upon my return, there was a personalised handwritten note from the Guest Relation Manager on my bed with my blanket being turned, a piece of chocolate awaiting for me, a bottle of still water by my side, slippers by my bed. What an unexpected pleasant surprise! It goes without saying that Accor wi-fi policy is still ridiculously expensive. The downer during my stay was that the room was facing a bus depot (Room 605) and that the one of the lifts was being fixed. Yet, there was no warning given and many guests including myself were waiting for lift that never actually arrived. We ended up using Fire Exit stairs. The card that operated the lift and also opened my room was prone to not work once it's been exposed to smartphone. The staff acknowledged that it's a common occurrence. Its hardware isn't as robust as the system used at The Sebel. Apart from that, Sofitel was truly an enjoyable and memorable stay. As a reminder, all good things come at a price and breakfast here ain't cheap, either. Due to its location, choices are aplenty anyway.

Room Tip: Room 605 or rooms that are facing this side would most definitely facing the bus depot. That being...
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  • Stayed: March 2014, traveled solo
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2  Thank wiredfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,693 - 1,699 of 2,971 reviews

Reviewed March 30, 2014

From the first moment of arrival, until our departure, we received impeccable service, from friendly staff. The hotel is very well designed, just love the water inside and outside the hotel. It is so quiet and peaceful, sitting outside at the cafe or bar, on the waters edge, that you totally forget about the big city noise and traffic just a block away. The hotel is perfectly located, within walking distance of the bars and restaurants in the Viaduct and Wynyard areas, and the Sky City.

Room Tip: Pay a little extra, to get a room on the marina side. A great view of the boats in the marina, and t...
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  • Stayed: March 2014, traveled as a couple
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2014

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Rosalie W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded March 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 29, 2014

we stayed at the Sofitel Auckland March 7th for 2 weeks. We were not on business and not on vacation - our 22 year old daughter was donating her kidney to her 11 year old cousin who lives in AUK. Sofitel was incredible. Service, food, comfort, staff - everything was excellent. Fantastic location with great restaurants within walking distance, or their own restaurant with excellent food. Rooms were nice, beds fantastic, views were breathtaking. Highly recommend.

  • Stayed: March 2014, traveled with family
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Thank Donnatodd4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded March 30, 2014

Bonjour Donnatodd4,


Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your stay with us & your magnifique experience in Lava dining and the rest of the hotel!

It was only our pleasure to have been able to play some small role in what was for your family a life changing experience.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests; therefore your feedback is extremely valued & we thank you again for providing it. We are all very pleased to hear that your daughter and her cousin are both doing well and that the operation was such a success.

We look forward to welcoming you back soon to Auckland on a nice restful holiday & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Lynne P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded March 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 28, 2014

This is a beautiful hotel with friendly attentive staff and being my first stay I was pleasantly surprised The bathroom was fabulous especially the shower and the lovely Lanvin amenities. I would highly recommend it and can't wait to stay again. Also great location right on the viaduct..


  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Sofitel.com
Thank shazza1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded March 30, 2014

Bonjour Shazza1956,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your stay with us and that we were able surprise you. I am very pleased that you enjoy our rain showers as well as our lovely Lanvin bathroom amenities.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service and products to all guests; therefore your feedback is extremely valued & we thank you again for providing it.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

The hotel was up to the standards that I expect from a Sofitel. The rooms are well appointed and the bathrooms are quite nice. We found the staff to be attentive . Baj served as doorman and bellhop and was exceptional. He was always on top of each individual's luggage and knew what was going on with so many individuals coming and going!
The hotel was located close to the harbor and downtown area.

Stayed: March 2014, traveled with friends
Thank Mary Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland Central
#2 Romantic Hotel in Auckland Central
#2 Luxury Hotel in Auckland Central
#3 Green Hotel in Auckland Central
#6 Business Hotel in Auckland Central
Price Range: $208 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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