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“Excellent City Hotel”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 67 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 29, 2014

Excellent location on Viaduct Harbour, close to restaurants and enjoyable walks along the waterfront. Our room had a spectacular view over the marina and city, with small balcony. Only issue was that bathroom had a damp musty smell.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Sofitel.com
Thank PearlOfTheSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,695 - 1,701 of 2,858 reviews

Reviewed January 28, 2014

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kristina W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 28, 2014

Lovely hotel great location, not far to walk into city. Lots of restaurants etc. Wonderful staff. We missed breakfast though - should go till 11am. Best beds ever - did book a room with city views but didn't see city from our room.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank dj64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

A great location, great rooms,helpful staff. The only reason I haven't given it the full five stars is that the food in the restaurant, whilst good, does not quite match up to the rest of the luxury. You would be better off using the hotel as a base and eating out in the evening elsewhere, such as the Grove, Ostro, Ebisu, Depot etc etc

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

Always the small things that count, this was our second trip to the hotel and on arrival was welcomed back, issued the same room as our last stay and received complementary drinks and chocolates. Perfect

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank redhead72leic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

The good: affable staff (who are instructed to say "bonjour" when they meet you in the morning but, delightfully, cannot say another word in French and understand none); very good breakfast; reasonably priced accommodation; good bathrooms in the rooms; on the water; and centrally located.

The bad: terrible internet service for which one has to pay or, if one becomes a member of the Sofitel something or other (one is inveigled to do so on check-in specifically for a free internet service), one receives limited free internet over the period of one's stay. It is very easy to exhaust one's entitlement though: just make a couple of long Skype or facetime calls and that is that! I cannot stand hotels with internet charges - and with poor quality wifi internet to boot.

The indifferent: if you are unlucky, you will be given a room with such inadequate storage space that, if you have more than a tee shirt or two, you will have no alternative but to live out of your suitcase: avoid room 610! One drawer only in the entire room and one shelf only, located in a cupboard that is so high as almost to be inaccessible and, if you touch it in order to put anything on it, it collapses together with the hanging rail that it supports. I asked to be moved as a result and the employee at the desk expressed surprise that the room could be so inadequate: she insisted that it had far more drawers and shelves than I gave it credit for. Just shows how much - or little - the staff knows about their own hotel. I asked her (with some trepidation in view of Sofitel's history in New York) to accompany me to my room and see for herself. She did so but she could not find the drawers and shelves that she had been so certain were there. She moved me to a good room on the floor below - to which I did not move until I had verified that it actually had two drawers and two accessible shelves. Beware!

Room Tip: Read the above - and avoid 610 like the plague (unless you enjoy living out of a suitcase). Insist...
  • Stayed: January 2014, traveled on business
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Thank GvKl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

This is the second time we have stayed at the Viaduct. The location is great. Close to Auckland CBD whilst having the most stunning views of the harbour. This time we had room 609 on the 6th floor. The view from our window was breathtaking. The room is a good size with a fabulous bathroom. The beds are so comfortable we wanted to bring it home. Staff are amazing. They are all so friendly and helpful. The amenities in the hotel are 5 star. Quality is what you pay for and what you get. This hotel is never disappointing.

Room Tip: It is a good idea to book for dinner if you wish to dine at Lava. It is very popular. Ask for a ro...
  • Stayed: January 2014, traveled as a couple
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Thank Deb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland Central
#1 Spa Hotel in Auckland Central
#2 Luxury Hotel in Auckland Central
#2 Romantic Hotel in Auckland Central
#3 Green Hotel in Auckland Central
#6 Business Hotel in Auckland Central
Price Range: $209 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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