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“Wonderful place ! Food amazing.”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Napier, New Zealand
Level Contributor
73 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Wonderful place ! Food amazing.”
5 of 5 bubbles Reviewed December 1, 2013

WOW, we just had an amazing time here.

I was just out of hospital from a spinal operation, not quite ready to fly home to Napier.

We spent two nights ordering room service, purchased the hotel movie deal for unlimited movies for $ 30.00 and really relaxed. We were able to borrow the hotel wheel chair whenever we got cabin fever, to go for a walk.

The food was incredible. The chefs here are amazing. You must try the Lamb !

Thank you Sofitel for allowing us such an early check in so we could come straight from the hospital. I left here feeling much more confident for the trip home and very well rested !

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank willtravel44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Brisbane, Australia
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed December 1, 2013

I was responsible for booking a five star hotel in Auckland for our staff Christmas party. There are a lot of nice hotels in Auckland however I decided on the Sofitel due to its good reputation around the world. What a mistake that was.

I had arranged a private airport pick up for my group. My boss checked in the hotel a day earlier than the rest of us. He had hired a car and drove to the hotel however upon check-in the staff told him that he had used the pick up service (which wasn’t cheap, NZD175.00 each way!) and the transfer would not be available the next day for the rest of the group. After some investigating the staff did finally believe my boss however they were not polite at all.

When my group arrived at the hotel the next day the check-in staff were not friendly at all. I felt as though I was inconveniencing them by checking in. When I got to my room I realised that they had put me into a disabled room and didn’t even advise me of this. The rest of my group were in fantastic rooms with lovely bathrooms and I was placed into a disabled room. It would have been nice if the check-in staff had given me the heads up, but no. After I had a shower there was literally water all over the bathroom floor. The shower had mould in the grout too. Another member of my group tried to open her room and the key wouldn’t work. She had to go back and forward between reception to try and get into her room. After 30 minutes someone finally helped her however the staff member told her that she would need to go back to reception later in the night to get a new key. Ridiculous!! Just help your paying guests Sofitel.

About one month prior to our check-in date I had arranged 2 x rooms with a late check out. The reservations supervisor was kind enough to offer the late check outs at no additional cost (in writing). On the day of check-out I went to concierge to double check that the late check-out was still confirmed and I was told it was going to be an additional NZD175.00. I was furious! Since checking into the hotel I had not had an ounce of good service. After waiting around for 10 mins and concierge checking with reservations they did acknowledge that late check outs were confirmed at no additional cost. I went out for the morning and came back to my room – low and behold my key didn’t work and they had locked me out. Thank you very much Sofitel.

I book a lot of clients into Auckland and I will never be booking them into Sofitel Auckland Viaduct Harbour. Ever.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank Kerby1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan Z, Manager at Sofitel Auckland Viaduct Harbour, responded to this review, December 3, 2013
Bonjour Kerby84,

Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. I would like to sincerely apologise for not having met your expectations while you were staying with us in Auckland.

At Sofitel, we strive to provide superior levels of personalised service to all guests; therefore your feedback is extremely valued & important to us. For those reasons, we would like to investigate the related matters further & will respond to you very shortly. Could you kindly send me your contact details to megan.zacharkiw@sofitel.com as I would like to contact you personally in that respect.

Thank you once again for your feedback & we hope that we receive another opportunity to provide you a magnifique Sofitel experience.

Kindest regards,

Megan Zacharkiw
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed November 30, 2013 via mobile

Great rooms, great service, Great location.
The service is what makes this hotel outstanding when comparing to luxurious hotels. rooms are clean with turn down service at night. Bottled water is offered daily in the room with a variety of teas available in the room. staff are friendly and offer assistance without it being asked for.

Stayed November 2013, traveled on business
Thank Antonio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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