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“Nice room, friendly staff, and good location”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice room, friendly staff, and good location”
Reviewed June 22, 2013 via mobile

The room was nicely decorated, spacy, and luxury. We stayed at the junior suite and found we could have choosen the luxury room with marina view instead (We found the room was bigger than we expected.). The bed was a bit soft for my liking but still comfortable enough with good quality linen and bedding. There were 4 types of tea and an espresso machine for coffee lovers.
The in-room service menu was one of the best I have even seen. We ordered a battered fish with chips in the afternoon and it was the same as what you would get in their Lava dining restaurant. (We had dinner that night with our friends in the restaurant and our friend ordered the same dish. That's how I know they are exactly the same, quality and presentation.) It is good to know you are still getting decent food for whatever reason that you just want to stay in the room instead of heading out.
The staff were all very friendly. There were a few things they could have done better though. When we checked in, the reception didn't tell us where the breakfast buffet will be served and they couldn't book the restaurant in the hotel for us, either. They did contact the restaurant to give us a call for the booking which is not too bad, but it seems to double the work for the staff. Also a staff entered our room without knocking the door not long after we checked in. He said he didn't know we had checked in and apologized. It should have never happened and could lead to a major complaint.
Apart from that, we had a wonderful stay in the hotel and would stay again.

Stayed June 2013, traveled as a couple
Helpful?
Thank Noisey13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Main Beach, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2013

I stayed in their Luxury room. The water in the shower was cold for at least 10 minutes in the morning. I ran the water for 10 minutes before I started a cold shower. It was was only luke warm when I finished. The reception desk apologized and explained that the first guests to have a shower on cold mornings receive that because it takes a little while for the water to warm. In other words they new and are happy with that standard.

When signing in to the included wifi I was told my quoter had been exceeded even though I had only just arrived into the room.

They advertise a coffee machine in the room but there is NO coffee machine in the room. When asked about the coffee machine I was told they only have them in some rooms. Outright false advertising. Definitely not what you would expect when you pay for a luxury room at the Sofitel anywhere.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank _Very_Dissap0inted_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 1 Contributor
4 reviews
Reviewed June 18, 2013

A beautiful hotel with very friendly helpful staff. Great bed, soft pillows and plenty of them, bath(no bubble bath however), great decor, yummy tea and coffee, free paper and a very delicious breakfast with lots of special goodies. My only complaint is the confusing room service menu! I ordered a salad with what I thought was going to have lots of delicious ingredients but arrived very plain. My mistake, but quite unclear the way it was written. Not a biggie, but I raised it with the hotel staff and hopefully it will be made clear for future customers. All in all a lovely stay. Thank you.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank L1ndyL0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 16, 2013

This hotel is located at the Auckland viaduct, I had a marina view room , which was wonderful. The hotel was not noisy, the location was great and the staff very professional. There are many restaurants and bars along the waterside (viaduct), There was also free wifi which we used often.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank happytraveller3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Central, New Zealand
2 reviews
Reviewed June 16, 2013

Pure luxury! If you want to be totally spoilt do try the Sofitel Auckland. The rooms are spacious, the bed devine. We enjoyed the full breakfast at Lava dining. The decor is stunning. It is conveniently situated in the viaduct. Short walk to many restuarants and bars.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank cybilmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 6 Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 13, 2013 via mobile

I stayed at Sofitel a lot and every time it gets better , they have started to refit lots of areas , the lobbie and lounge has new furniture and carpet . I find the service very good. The rooms are peaceful ,large and have the ability to have fresh air ,large opening doors with views over thewater feature or marina depending on the room you book. The bar is very good, the location of the hotel is very close to loads of bars but not so close that you care hear them!

Stayed June 2013
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauanui, Waikato
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed June 13, 2013

We so enjoyed our stay. The staff, food and atmosphere were outstanding. We were in the heart of things if we had wanted to venture out but the hotel offered us all we required for a relaxing stay. It made a special occasion for us even more special. Thank you

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Artist1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Romantic Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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