I stayed in their Luxury room. The water in the shower was cold for at least 10 minutes in the morning. I ran the water for 10 minutes before I started a cold shower. It was was only luke warm when I finished. The reception desk apologized and explained that the first guests to have a shower on cold mornings receive that because it takes a little while for the water to warm. In other words they new and are happy with that standard.
When signing in to the included wifi I was told my quoter had been exceeded even though I had only just arrived into the room.
They advertise a coffee machine in the room but there is NO coffee machine in the room. When asked about the coffee machine I was told they only have them in some rooms. Outright false advertising. Definitely not what you would expect when you pay for a luxury room at the Sofitel anywhere.
- Official Description (provided by the hotel):
- Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Auckland Viaduct Harbour New Zealand