The Sofitel is located in a quiet part of the Viaduct approximately 5-10 minutes walk from the major shopping and entertainment areas. Check-in was friendly if not somewhat labored and was shown to a very clean and comfortable marina facing room. Was very happy with this until I looked at the fire chart on the door and saw that it was considerably smaller than the room which I had booked, which billed itself as a larger luxury room. On pointing this out, I was changed to a much bigger corner room, though interestingly with no coffee machine. Wi fi internet in this room was significantly slower than the previous room, though problem solved when connected to hotels broadband cable in the room. An irritation, however is the inability to have more than one device connected to the internet at any given time (which is certainly an option in other hotels I have stayed in). Breakfast was good, though had a bonus of a large thin strip of plastic in my fresh orange on the second day, which had apparently broken free of the juicing machine. Staff were very apologetic and offered a complimentary glass of wine, had I stayed into the evening. Check-out was efficient though the late check out of 2.30pm was at a 75 NZD charge. Additionally the hotel wanted to add 1.5% credit card charge to my bill, which I refused to pay on the basis that I was not made aware of this in advance and indeed had never come across such practices anywhere worldwide before. I was informed that the rules within NZ had apparently changed in the last month which allowed the hotel to do this. The charge was waived for me in this case. Concierge services were great
- Official Description (provided by the hotel):
- Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more less
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- Also Known As:
- Sofitel Auckland Viaduct Harbour New Zealand