The location was great (I was working across the road) and spectacular, the rooms where large and comfortable. However, the staff where inconsistent and management was a little inconsistent. As an example, my room had breakfast included but the staff in the restaurant where not aware of how this worked. Additionally the restaurant service was slow and they did not know the menu. Also, my colleague requested a wake up call and it was never made. The hotel could be great but they need to work on it.
The staff are to be congratulated in helping to make a great stay even better. Rooms were nicely presented with a good view and so quiet which was not expected given that were were staying in the Viaduct. Special mention has to go the the valet and desk staff - they were exceptional. Nice touch to have our curtains closed, bed turned down and complimentary water available at the bedside when it was time to retire. Entrance into the hotel is beautiful. Well recommended.