I've had 2 experiences at East Day Spa now and on both occasions my issue has been the same. I went with my daughter and we had appointments 30 mins apart. We were both kept waiting 10 minutes for our therapists who were "preparing the rooms. Errr-shouldn't the rooms be ready when you arrive? And the real issue I have is that they take this out of your "treatment time"-not good practice. We then both had a body scrub in the steam room. With both of us the therapists took us into the steam room and then said they had to get themselves prepared-this took ten minutes and again this came out of the treatment time. So all in all a 2 hour treatment was actually one hour and 40 mins and they should be transparent about this. I wouldn't go back based on this issue. The treatments were good (not excellent) but ok, however service lets them down!
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