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“A nice home away from home”

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Waldorf St. Martins Apartment Hotel
Hershey, PA
Level 6 Contributor
178 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
“A nice home away from home”
Reviewed January 23, 2013

The best thing going for this hotel is the staff. Cheers to Jeanette, Pedro, Louisa, Austin, Stephen, et al. Everyone made me feel welcome and went out of their way to assist with whatever I needed. The apt. is very clean with nice views of the city. Yes there is no cooling or heating infrastructure to speak of, but they do provide both a fan and a heating unit. Queen St. and K Rd. eateries are close by (10-15 minute walk), or across the Grafton Bridge (20 minute walk) and public transport is nearly at your doorstep. Good value for the money.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan.W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 26, 2013
Thank you for your review Ryan W. The team appreciated your comments. We agree that we are central to many cafe, restaurants and bus services. We hope to see you again in the future.
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1,238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
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English first
Auckland, Auckland, New Zealand
2 reviews
Reviewed January 8, 2013

We booked this apartment due to it's advertising of a large spacious apartment. The original one we were given was tiny, so changed to another room. This room was also quite small but a bit better.
Once we checked we were told that we could not have parties - we weren't wanting a party, but we had 8 friends gathering for a hens do. We tried to cancel our booking but weren't allowed even though we told them of our situation. We carried on with the gathering, including having the stripper at 845pm (a reasonable time I thought) and were leaving the apartment to head out at 10pm (to be considerate to others) However the owner let himself into our room(!!) just after 9 and told us to shut down. We didn't think our noise was overly loud but we obliged. He told us there are terminally ill patients in this apartment. This shocked us and we would definitely have changed hotels if we had been given this information as we would not want any disruption for them. All of this information should be given to people wanting to stay in advance, esp for situations like ours. Rules and conditions should be put on the website to deter people staying like us looking for an apartment for reasons like ours.
Staff were unhelpful also.

Room Tip: Don't stay here if not just sleeping and holidaying - not for groups/noise etc
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 9, 2013
StaceyA. Thank you for your review of St Martins. Our No Party Policy and conditions is stated on all web sites including the one that you booked on and is again on the check in sheet which KA signed on check in. It states very clearly that we have a strict no party policy and no more than 4 people within the apartment without management approval. KA also signed a seperate agreement that there would not be a party in your room.
We had a number of complaints with regard to the noise levels coming from your room on the 16th floor and after trying to phone you numerous times and knocking on the door three times the Manager opened the door and called out that he was the Manager. The noise from your entertainment's sound system was too loud for people within the room to hear the phone or the manager knocking on the door. This is why we received numerous complaints about the volume of noise from the room.
Jeannette
Manager
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Brussels, Belgium
Level 6 Contributor
421 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed January 4, 2013

We booked a 2 bedroom apartment which can accommodate a maximum of 5 adults for 6 nights. The apartment has a full kitchen and located around 15 minutes to the center and very accessible to public transport. It included a free light breakfast. The service in the breakfast room was prompt and friendly. There is also a pancake machine, which was quite popular for all ages, although it broke down once in a while. The booked accommodation also included free internet access - but this depends on the type of booking made. The hotel is also very near restaurants, cafes and shopping areas which made it convenient for self-caterers.

One night, we were awakened abruptly by the fire alarm. We thought that we might have triggered it, and after contacting the reception we were requested to leave the building via the stairs. It was quite a shock. A lot of people were already out on the street and the fire brigade has already arrived. Apparently, it was just a false alarm, so we were allowed back to the building after about half an hour. It was amazing how well the whole affair was managed - no panic at all.

We can surely recommend this apartment hotel to families.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exelcis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 6, 2013
Exelcis. Thank you for your review of St Martins and we are glad that you enjoyed your stay with us.
Our staff have been instructed on how to deal with a fire alarm and I am pleased that this training has paid off
Jeannette
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 2, 2013

We ended up at the Waldorf due to having a sick child at starship hospital. The location to the hospital is outstanding, it’s a nice little walk across the Grafton bridge and then you are virtually there. We were there for 2 weeks and found the Waldorf very comfortable and suited our family function well. We found the reception staff are helpful and friendly. Down stairs there are some vending machines for cold cokes and drinks and nibbles for those hot summer days. There is also a Jasons DLE stand displaying the things to do around Auckland that would certainly give visitors and tourists some great ideas and good information.

The rooms are clean and the kitchenette has the amenities to cook some basic meals. As mention above all the basics are in the room to function well. The rooms were a little warm in the evenings but fans are supplied, we also need to remember it is the middle of summer. As with most spots in Auckland, parking is a premium so this needs to be booked.

It’s not in the middle of the city but we certainly enjoyed going to evening walks down to Queen St which takes about 10 min with kids. But certainly perfect location if you need access to hospitals.

Value for money we think it is good especially for you take advantage of the weekly rates.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike and Annema... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 3, 2013
Mike and Annema....Thank you for your comprehensive description of what St Martins has to offer. We appreciate the feedback. We hope your child is progressing well and look forward to you staying with us again in the future.

Jeannette
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
133 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 1, 2013 via mobile

Stayed a night in an appartment before heading home and found the hotel to be in a fair location not too far from shopping areas and a short cab $15 to viaduct area. Rooms are modern and have all the required bits and bobs to be comfortable. Parking overnight in area next to hotel begins at 4pm for $8 if no hotel parking is available.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DarrynF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 3, 2013
DarrynF. Thank you for your review and we look forward to having you stay with us in the future.

Jeannette
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanganui
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 30, 2012

Called the day before check in to book parking, was told the car park was full, didn't check my booking or take name, nothing, On arrival we were more than happy turns out they pre allocated a space when we booked so they could have just checked the booking and put minds at rest, non the less, requested a room with a view and got the top floor facing the city skyline, excellent! Lovely room everything you could ask for inside, one gripe was the broken grill, reported to maid, on day 4 still not repaired, checked with reception, apparently it wasn't recorded. Asked why we hadn't had a room service or fresh towels by the 4th day, got told if you have a complaint write it on your room comment card! Asked if someone could at least take our rubbish away, yes they replied someone will be up straight away! The rubbish was still there when we checked out a day later. To summarise, nice hotel, good facilities, great views, poor service, appalling staff attitudes.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D14URY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 2, 2013
D14URY Thank you for your review. As you know you raised these issues with myself on check out and I have discussed your concerns with the relevant staff.

Jeannette
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N/A
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2012

Like some other travellers I was disappointed by the apartments after viewing the web and seeing the brochures. My biggest complaint was that on a very warm and humid Auckland evening there was no air conditioning and when we asked at reception were told that there was a fan in the room. 1 fan for 2 bedrooms and the only other option was leaving the door open to hear the traffic noise.
The bathroom itself was tiny with getting in and out of the shower a bit of a struggle. The rest was adequate, with a reasonable amount of space and fittings that were fine. Overall I was disappointed with the staff attitude as they were less than helpful and the entire expeience was to hot and stuffy for my liking.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PterW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_APTS_NZ, Manager at Waldorf St. Martins Apartment Hotel, responded to this review, January 2, 2013
PterW. Unfortunately we do not have air conditioning and this is an area to be investigated in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf St. Martins Apartment Hotel

Property: Waldorf St. Martins Apartment Hotel
Address: St Martins Waldorf Apartments 6-12 St Martins Lane | Grafton, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 123 Specialty Lodging in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Waldorf St. Martins Apartment Hotel 4.5*
Number of rooms: 151
Official Description (provided by the hotel):
Waldorf St. Martins offers 4.5 Star self-contained apartments on the border of Auckland's Upper Central Business District and Grafton, close to Auckland's two largest tertiary institutions, Auckland City Hospital and Starship Children's Health. Close to Auckland City and Newmarket, Waldorf St. Martins offers high quality secure accommodation at competitive rates. Self-cater in our fully equipped kitchens or dine at one of Auckland's many nearby restaurants and cafes. Nearby are two central Auckland parks, Albert Park with its beautifully manicured gardens and Auckland Domain, home to the Auckland War Memorial Museum and Wintergarden. Easily accessible by car or bus from Waldorf St. Martins are the eclectic suburbs of Newmarket, Ponsonby, Mt. Eden and Kingsland - all popular dining and shopping destinations. ... more   less 
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Also Known As:
Waldorf St. Martins Apartment Hotel Auckland, New Zealand

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