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“Queen street”
Review of Bianco off Queen

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Bianco off Queen
Ranked #60 of 67 Hotels in Auckland
Queenstown, New Zealand
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Queen street”
Reviewed December 21, 2013

the hotel is pretty much good, the location at queen street, and 5-10m walking to the harbor.

the hotel is exactly what they say kind of private apartments, people live there too, no problem with that
the staff not so helpful and nice but ok,

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juninho-NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 23, 2013
Dear Valued Guest,

Thank you for your good review about our central location. I have passed on your recommendations and feedback to the relevant department heads to address. We hope to see you back in the near future, thank you for your support.

Take care and safe travels back to Queenstown.

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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705 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Canberra, Australia
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 5, 2013

Having stayed here previously this one night stay was what we were looking for. 3 bedroom ground floor unit for 1 couple and 3 adult 'boys'. Ample space however the proximity to the street meant windows closed and morning noise was quite loud. Air con or fans would help as rooms got very warm. Parking is provided underground of the hotel for appx $25 for 24 hours which we didn/t relise until after. We parked in open carpark right next door which proved slighty more expensive and the need to top up the parking ticket displayed on dash of vehicle.
The hotel is situated at the top end of Queen Street so it is a 15-20 minute walk to the bottom and the harbour, viaduct area which has some great tourist and food options. It's only a walk up to karangahapa road which has a number of restaurants.

Room Tip: It would seem ground floors are the large rooms. Try for a top room if a couple but the noise will t...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonython-Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! Please stay in touch with us and we look forward to welcoming you again in the near future!

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burrum Heads
Level Contributor
142 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 23, 2013

Tucked away on white Street not far from Queen St. Thought this would be a quiet location and unfortunately this was not the case. A backpacker hostel across the road and car doors and a lot of loud people.
Room was clean and tidy with separate bedroom. TV was the smallest I have ever viewed - look more like a PC monitor. Good Kitchen and laundry facilities.
Car parking was a bit steep at $25p.n.
Staff courteous and helpful.
Good value for money.

Room Tip: Skip the studio and book a 1 bedroom. For the little extra asked, it is well worth it. Ask for one n...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vic B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.

Kind regards,

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
280 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed November 23, 2013 via mobile

I enjoyed my stay here, the rooms are decent and the location is central, and would stay again without hesitation as long as the hotel hits the price point. They are listed as a 4 1/2 star which if so, is almost laughable. The cons, the room walls are thin a bit beat, wall chips in the paint simple cosmetic stuff like that but loose ends. In three nights, they came once to service the room which is fine with me. I didn't do breakfast the gym or ask for any help outside of holding my bag after I checked out. Plenty of pros, pretty clean, great wifi, central location. The beds were also firm, and the shower was awesome pressure, awesome shower.

The front staff was helpful but I saw plenty of issues people were having. Basically my take is if you are laid back and not needy and have spent many of nights in many different hotels and know the ins and outs you will enjoy your stay here. If you are looking for honeymoon treatment on a holiday you would be better suited at a upscale property because this place isn't going to over preform. Again, I enjoyed my stay and I will return if the price is firm.

Stayed November 2013, traveled solo
Helpful?
1 Thank Cursive9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued Guest,

Thanks for your feedback. We are happy about the positive comments for us. We have also taken note of the few issues you have raised. The matters have been forwarded to the respective department heads. Thanks for letting us know. Any feedback we receive helps to make us better.

Please stay in touch with us and we look forward to welcoming you again in the future.

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 21, 2013

We have always stayed in suburban auckland in the belief that it would be quieter and better value for money. Having stayed in Bianco off queen both these beliefs were proven wrong. In future we will stay in Bianco off queen. Room was spacious and clean with nice amenities that feels like a home away from home. Location was excellent - we could go everywhere else on the train and buses. Central station is about a 10min way. The counter staff were always cheerful and a pleasure to speak to. An excellent find!

Room Tip: Would be better in a higher floor where there might be better views.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sagii85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued Guest,

Thanks for the wonderful feedback. It is a motivation for us to keep striving to maintain the high standards we have. We are so glad that you embraced and enjoyed what we offer here at our property. We do the best we can in assuring our guests have a great stay with us and enjoy doing that.

Thanks for your support. Please stay in touch with us and we look forward to welcoming you again in the near future.

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2013

Location: Great. Two minute walk (if that) to Queen Street (Main street of the city). Not a big hill to get up. Had no issues with the reception staff, or any staff for that matter. Had issues with our washing machine and dryer - they were up in the room to fix within 10 min, no problems. The room (Superior Lvl 10) was nice. We were in a corner room, but still had a fairly large room. Small shower in our room though, but was not a real issue. Be aware, they will take $250 (NZD) security bond, as do most hotels - via credit card. When you check out they ask you to wait so they can check the room. This way they are refunding your $250 slightly quicker - but you still have to wait the 2-3 business days to get back in the account.

Breakfast (if you get it included) will probably be a muffin, piece of fruit, muesli bar (and in the fridge), yoghurt and juice box which is in the room. It satisfied us, we don't usually eat a massive breakfast. The rooms are serviced daily, we think roughly 11am - 1pm is when they come around (we were always out).

Overall, great hotel. Location was great and you don't get the loud noises of the city as the hotel is facing away from the main street.

Room Tip: Go Superior room :) They are slightly higher up.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahandBen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued Guest,

It is great to have a wonderful feedback from you. We are glad you enjoyed what we offer here at our property. It is our aim that our guests get value for their money when they stay with us. Your feedback encourages us to strive to maintain our standards.

Thank you for your support. We look forward to welcoming you back in the near future.
Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 16, 2013 via mobile

Easy to get to, central to the city, comfortable room. Six of us stayed in two apartments but one was much nicer than the other. Shower strong and beds firm which I prefer. Warm and comfortable. Reception staff friendly but communication could be better. Underground parking was helpful, though in typical Auckland style, was tight.

Stayed November 2013, traveled with friends
Helpful?
2 Thank Newlyweds246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this review, December 13, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! It is good that you enjoyed what we offer.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Kind regards,

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bianco off Queen

Property: Bianco off Queen
Address: Bianco Off Queen 2 White Street, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
#38 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Bianco off Queen 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Whether travelling to Auckland for business or pleasure, Bianco off Queen serviced apartments offer the perfect location for your stay. Superbly positioned within minutes of Auckland ’s business, retail and entertainment districts. This is a serviced apartment hotel that will exceed expectation.All of Bianco off Queen’s spacious studio, one, two and three bedroom apartments feature fully equipped kitchens, washing machines & dryers and large balconies. Limited onsite car parking is available. ... more   less 
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Also Known As:
Bianco Off Queen Hotel Auckland Central
Bianco Off Queen Auckland, New Zealand

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