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Bianco off Queen
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Reviews (755)
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All reviewswashing machine and dryerapartment was cleanfull kitchenone bedroom apartmentthe heart of the cityyhanzd
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325 - 330 of 755 reviews
Reviewed September 18, 2013

pros- polite, courteous & hospitable staff
- near city centre
- walking distance from good restaurants
- clean linen and bed sheets
- good amenities - wifi,parking etc

cons - rooms in need of serious refurbishment,carpet stained and dirty- wore flipflops/shoes while in the apt
- sofa had a horrid stink,we sat on the chairs instead
- paint and plaster peeling off walls
- stains on walls
- roller blinds and lampshades torn in places
- mattress hard and uncomfortable
management need to seriously look into these issues
would stay here only if I did not have another choice

  • Stayed: September 2013, traveled on business
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Thank pinkpepper7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this reviewResponded October 2, 2013

Dear Valued Guest,

Thank you for taking the time to express your opinion and giving us thereby useful feedback.

I appreciate your kind comments about our staff, free and fast WiFi internet, parking and convenient location. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. We certainly endeavor to do all we can to ensure you have a pleasant stay at our property.

We hope to see you back in the near future.

Kind regards

Nilay Jani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

great location for central Auckland exploration without needing a vehicle. Clean and tidy. My only disappointment was the 'tiny' TV. I wasn't in Auckland to watch telly, but when I wanted to relax, a TV smaller than my laptop was a concern.

  • Stayed: September 2013, traveled on business
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Thank valen73nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you for review of Bianco off Queen Serviced Apartments Hotel, Auckland City. Thank you especially for your kind comments on our room hygiene, great value and a central location. I have passed on your recommendations and feedback to the relevant department heads to address. I thank you once again for your comments and look forward to your return.

Take care and safe travels back to Wellington.

Kind regards

Nilay Jani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

Stayed here for 1 week. The location is great, right in the center of Auckland next to Queenstreet.
The rooms are more like appartments with a kitchen and big living room. The kitchen was well equiped and had everything needed to cook.

I enjoyed my stay here. Would definatl stay here again if I was staying in Auckland

  • Stayed: October 2012, traveled as a couple
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1  Thank Diyat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this reviewResponded September 8, 2013

Dear Valued Guest,

Thank you for positive review of Bianco off Queen Serviced Apartments Hotel, Auckland City. Thank you especially for your kind comments on our room facilities and a central location. We look forward to welcome you and extend our hospitality again in case your travels bring you back to Auckland.

Take care and safe travels back to Ghent.

Kind regards

Nilay Jani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I stayed here with a group for 2 nights. We stayed in a 2 bedroom apartment, and it was pretty spacious and modern. A good kitchen with *just* enough cutlery and plates etc. Enough couches etc to sit around and chat when we were together. And close to central Auckland. I would stay here again.

  • Stayed: August 2013, traveled with friends
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Thank TheGilboids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this reviewResponded September 8, 2013

Dear Valued Guest,

Thank you for wonderful review of Bianco off Queen Serviced Apartments Hotel, Auckland City. We are delighted to read your stay was met with facilities that made your stay really enjoyable.
We look forward to welcome you and extend our hospitality again in case your travels bring you back to Auckland.

Take care and safe travels back to Wellington.

Kind regards

Nilay Jani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

My family of 4 stayed here for 4 nights and liked the clean 2 bedroom apartment which had a kitchen and laundry facilities. We used the latter a lot and you need to remember to empty the dryer 'water slot' after each session. Continental breakfast was good: yogurt, cake with raisins, apple juice and food bar. Tea and coffee were supplied, too. We did not have a car so walked everywhere and it is a 15 min. walk to harbor. Long way for little legs. However, the Red link bus does take you directly to the harbor. Internet worked fine and staff were friendly. The master bedroom mattress was lumpy in places due to faulty springs. The building is surrounded by offices and so we were obliged to keep the living room shades down most of the time. YHA is around the corner and our bedrooms faced the street it was on and so on Fri. and Sat. nights we were woken up to shouting in the street. We did like this apartment but I think next time we will try to get an apartment closer to the harbor and with a view.

  • Stayed: August 2013, traveled with family
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Thank Tracey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilayJani, Manager at Bianco off Queen, responded to this reviewResponded September 8, 2013

Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience. We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Such encouraging reviews ensure that we work hard to maintain our standards. Thank you for your support. Your feed back has been passed on to the team.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Take care and safe travels back to Annandale.

Kind regards

Nilay Jani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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