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“The mistress enjoyed it”
Review of Off Broadway Motel

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Off Broadway Motel
Ranked #25 of 120 Specialty Lodging in Auckland
Auckland Region, New Zealand
Level 6 Contributor
175 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“The mistress enjoyed it”
Reviewed May 19, 2014

As we slowly make our way around the Auckland hotels, we are getting a good sense of what 100 bucks will buy. This place was definitely four stars, the fittings, bed and overall comfort were excellent. From the outside, it's not much to look at, all of the money has been invested inside which is well spent. Reception was slow for checkin and checkout, but otherwise, no complaints at all.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExperiencedOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Auckland
1 review
Reviewed April 20, 2014

Nice quiet location with easy access to Auckland CBD and Newmarket/Mt Eden. Hosts were pleasant and helpful. Beds too soft for my liking but everything clean tidy and well presented. Breakfast was fine, and very reasonably priced.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Easytobook.com

Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Off Broadway Motel, responded to this review, May 8, 2014
Dear Guest,

Thank you for your comments which made us happy & encouraged. I am glad that you enjoyed the stay with us.

Our location is one of the best attractions to our motel & there are further developments such as Engineering faculty of Auckland university is also be shifting to Newmarket which is under construction at the moment.

Wish you all the best & look forward to see you!

Best Regards

Germaine Basnayake
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
christchurch new zealand
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 28, 2014

This motel is completely rundown and in immediate need of renovation. If some of the reviews are genuine I must have been staying somewhere else. Complaints? - shower slide fixed to wall by insulation tape - hand rail falling off wall - old and stained duvet and pillows (sheets and cases were clean) - broken chair seat - jug faulty - hair drier packed up - toilet flush button kept breaking. Replacement towels had to be asked for, in fact on one day the room was not even serviced!!
The comment was that they can't get staff to stay! The foyer, lift and passageways were not vacuumed as the same debris was there each day.
I think the manager was the sole employee on the premises.
I don't know who owns this place, but wonder if it is being allowed to depreciate because it is next door to a stalled development by a wellknown Chinese investor - hoping to cash in perhaps.
The main thing in its favour and why I stayed is that it is centrally located with short distances to on/off ramps Newmarket Parnell Remuera etc. I never saw a gym or a bbq area.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maturetraveller65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Off Broadway Motel, responded to this review, April 9, 2014
Dear Guest,

Thank you for posting your constructive feedback.

First and foremost, let me apologize for having given you a cause to express your disappointment following your recent stay with us. We take all feedback provided to us seriously and always try our utmost to ensure we keep improving.

We have taken your feedback positively and have taken necessary steps in addressing all the concerns raised and I am happy to say we have been successful in improving most areas. We would also like to add that these concerns are only relevant to this particular room and by no means do these comments reflect the overall standard of the property.

Your comments regarding the shower slide, hand rail and pillow cases and sheets have been looked into and necessary improvements made. We do appreciate the effort to review the property on this forum.

We hope to have the opportunity to welcome you back to Off Broadway Motel so you can see for yourself the improvements made and have a much better experience. Please do not hesitate to contact me if I could be of any assistance.

My sincere apologies once again for not meeting your expectations on this occasion.

Sincerely,

Germaine Basnayake
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 25, 2014

We were up in Auckland for a concert for the night. We were given room 14 for the night which as the lady at the desk said was a small room. Fridge & microwave were stored in a little cupboard in the room. Still it was all we needed for the night. The fridge wasn't turned on which we didn't notice until we needed ice, which they happily delivered about 30 mins later. We later learned that it was possibly because of the noise the thing made which is why it was turned off!!! It sounds as though the owners live upstairs we could hear a shower running for about an hour from 7am the following morning along with possibly kids running along the floor upstairs. Not much of a sleep in which was a shame as it was the first night without our 8 month old so definitely something we were looking forward too.The room wasn't really sound proof at least not in the room we were staying. T.V channels a little static. Great shower pressure but not overly hot.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supra34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Off Broadway Motel, responded to this review, April 9, 2014
Dear Guest,

Thank you for reviewing the motel on Trip Advisor following your recent stay with us.

First and foremost, please accept our sincere apologies for the unpleasantness experienced following your recent stay with us.

We have informed our maintenance team to immediately attend to the sound proofing arrangements of the upper floors and to look into the quality of TV reception in the rooms.
Thank you for staying with us and for your valuable feedback.

We look forward to welcoming you back to Off Broadway Motel and please do not hesitate to contact me if I could be of any assistance.

Sincerely,

Germaine Basnayake
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
Reviewed March 5, 2014

We all travel for various reasons. My recent trip to Auckland was for study purposes at an institute within walking distance from Off-Broadway Motel, Newmarket. With the intensity of the studies each day over a period of 2.5 weeks, coming 'home' each day to the Motel and knowing that Germaine and Mario (the on-site managers) were right there played a big part of my overall very successful trip. I left Auckland with more than the knowledge from my studies. I feel that I left Auckland with the priceless privilege of having stayed at this accommodation where the Managers and service team put in their all, responded willingly to every request or question I had with no hesitation, greeted me with a smile and kind words each and every day, and warmly injected their open attitude and golden hearts into giving to guests to ensure a comfortable stay.

The location is truly prime and the rooms very adequate in space, layout and facilities. Their large studio configuration with kitchenette and balcony was very well-proportioned and comfortable. It was a home away from home.

Thank you, Germaine and Mario, and I look forward to staying with you all again next time I visit Auckland.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susanna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwing H, General Manager at Off Broadway Motel, responded to this review, April 8, 2014
Dear Guest

Thank you for your posting on Trip Advisor following your recent stay at Off Broadway.

Your words of praise are highly appreciated and have been shared with the entire team. The associates were equally happy to know that you had a successful study-trip and most thankful of your feedback.

Do consider us the next time you intend on visiting the property and please do not hesitate to contact me if I could be of any assistance in planning your next trip to Auckland.

Sincerely,

Germaine Basnayake
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
1 review
Reviewed December 26, 2013

Nice and tidy, everything we needed. Lovely hosts. We appreciated the upgrade to a room which had a wet area bathroom as my fiancé had just had knee surgery that day. Really quiet given its location on a busy road.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 1 Contributor
4 reviews
Reviewed December 14, 2013

Very friendly, helpful staff who went the extra mile to help whenever it was needed. Value for money, would recommend to others and will definitely stay again when back in Auckland as handy location. Many thanks.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 250Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Off Broadway Motel

Property: Off Broadway Motel
Address: 11 Alpers Avenue | Newmarket, Auckland 1023, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Fitness Center with Gym / Workout Room Free Parking Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 120 Specialty Lodging in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Off Broadway Motel 4*
Number of rooms: 22
Official Description (provided by the hotel):
4 star Qualmark rated Apartment Style Accommodation with up to date facilities available in central Auckland Newmarket area. Simply the best location for travelers/business professionals. Fully serviced rooms with private balcony’s, Air-Conditioned comfort with lovely cotton duvets and neutral decor. Wireless broadband and Lan Broadband connection available to all guests. Large Studios with lots of space with private balconies. Bathrooms with bath (shower over). Queen-size bed and King single bed. Small Studios with a queen bed also available. Off Broadway Motel is the nearest Motel to Newmarket shops, cafes, bars, Olympic heated pool, spa, sauna, steam room, Mercy, Starship Hospital and gymnasium. 15 Minutes to Silvia Park Shopping centre, 3km to Auckland CBD and casino, 3.5km to Vector Arena and 3km to ASB Showgrounds. 16km to airport and Rainbows End Amusement park. 8km to Kelly Tarlton’s Underwater World. Close to Parnell and Remuera shopping centres, Ellerslie and Alexandra Park racecourses, university, showgrounds and major Auckland hospitals. On Auckland’s bus route, 3 km to EDEN PARK rugby & Cricket venue. ... more   less 
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Also Known As:
Off Broadway Motel Auckland, New Zealand

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