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“Good food and service in a soul-less atrium environment”

Hector's Restaurant
Ranked #128 of 2,327 Restaurants in Auckland
Certificate of Excellence
Price range: $10 - $29
Cuisines: Healthy, New Zealand
More restaurant details
Restaurant details
Dining options: Breakfast, Dinner, Late Night, Reservations
Description: Our food philosophy is based on the “Eco Gastronomy” concept, which has strong connections between how and where food is produced and consumed. We strive to source premium ingredients locally which are seasonal, fresh and in their prime. Our menus offer a wide variety of light and healthy options and we believe that eating is for the mind, body and soul.
Potton, United Kingdom
Level 6 Contributor
155 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 121 helpful votes
“Good food and service in a soul-less atrium environment”
Reviewed May 24, 2013

This is a good restaurant, the menu is comprehensive and for one of our party who is a vegetarian there was plenty of choice. The food was well presented and was tasty.

The service was efficient and courteous.

The atrium environment however, leaves much to be desired and I would agree with other reviewers that it feels somewhat unfinished. It was also very dark/dingy at our table. A few palm trees in pots doesn't make a big difference.

We had a early evening business meeting in the hotel bar and didn't have time to go elsewhere for dinner so Hector's was an OK choice bearing in mind our time available. Having eaten in other local restaurants in Auckland I would suggest that Hector's needs a refurbishment and re-branding if it wants to compete on more equal terms with it's competitors.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Visitor rating
    102
    60
    17
    10
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Auckland Region, New Zealand
Level 6 Contributor
155 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“Disappointing!”
Reviewed May 24, 2013

I took a group of 5 teen girls to Hectors Restaurant for their famed high tea. Dresses were bought, makeup was done, our visit pre-booked, and everyone was excited. Despite it being early in the week, and the restaurant being only lightly patronized, service was slow, spotty and seriously disappointing. I even had to get up and go find a waitress first to ask for menus, and second, to ask for milk for our tea as none was brought along with the tea. The food was beautifully presented on the multi tiered trays but was not particularly interesting or delicious. Trays are supposed to be shared by two and have two of each item. Each tray had more than 2 of each type of scone but at least these were light and fluffy. Also two of our three high tea trays were missing a particular item altogether, instead there were duplicates of another item. The only savoury items were sandwiches (and again, there were three of two kinds of sandwiches, instead of two of three kinds). Its too bad, because it was a lovely looking restaurant but the food and service let them down. think the Cornwall Park high tea is much better, and next time, that's where we'll go.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Hector's Restaurant, responded to this review, May 26, 2013
Dear RedSportsCar,

Thank you for taking the time to share your feedback on your recent high tea. I am disappointed that after all the effort you and the girls put into the day we let you down through a poor experience. I would welcome the opportunity to find out more about the day you came in so I can further review where our service standards fell short. Please contact me directly on jamesb@heritagehotels.co.nz,

Kind Regards,

James Billing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level 3 Contributor
16 reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Vegan friendly upper market”
Reviewed May 10, 2013 via mobile

Great place for upper market vegan food and quiet ambiance. 3 starter and 3 main course vegan options, even vegan desserts. Pleasure to find it and thanks to owner and chef.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bohmer63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
16 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Terrific vegan food”
Reviewed May 7, 2013

very creative pure vegan food. A bit pricey, but that's to be expected. Wonderful service at restaurant.

Visited April 2013
Helpful?
Thank mirabai c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, NZ
Level 5 Contributor
64 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Probably nice if it's not busy”
Reviewed April 28, 2013

Unfortunately we arrived for breakfast at a busy time. Had to wait for a table to be freed up, then my family of 4 went to get our food from the buffet. Came back with our plates to find someone else had been given our table. Had to 5mins for another table to come available by which time our b'fast was cold. Toasters and coffee machine were slow and always had 5 people waiting to use them. Giving up on the nice Flat White I asked for some filtered coffee instead, the staff member (Head Waitress lady?) turned her back on me and walked away. She did pass on my request onto another staff member and our coffee did eventually turn up. I know they were busy, but I left there feeling like we were a real nuisance. Food was very nice with a huge variety to suit everyone.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Teagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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