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“Excellent Value, Fine Location”

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Auckland City Hotel-Hobson St
Ranked #24 of 65 Hotels in Auckland Central
Reviewed March 3, 2011

We had a spacious suite with kitchenette and king size bed, and the staff honored our request for a quiet room. The hotel is situated within walking distance to the waterfront, the art gallery, and the public library. The latter is worth knowing about because it offers free wi-fi, in contrast to the rather expensive wi-fi packages offered by the hotel. The only glitch during our stay was that our room was not cleaned on one of the days; at first we thought that this was because we had not specifically requested service, but the desk clerk told us that that was not the case. She apologized and indicated that she would report this to the manager. I did not feel strongly that we were due any compensation for the oversight, but for the record, none was offered.

  • Stayed: February 2011, traveled as a couple
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Thank MichiganBanjoMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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667 - 673 of 942 reviews

Reviewed March 2, 2011

Upgraded to best room apparently. Really noisy aircon. Comfy bed. Location a bit seedy

  • Stayed: March 2011
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Thank Gklm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2011

Stayed here on 26 Feb 11, It is very close to the Sky Tower and only $10 for a taxi to the Viaduct. The hotel was clean and the front desk were very friendly and helpful even called taxi's for us. The room was on the 1st floor and for a room with two single beds was very roomy - It did have a City Mission across the road but as long as you don't walk on that side you are fine I felt safe enough.

Stayed: February 2011, traveled with friends
Thank Kiwitrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2011

WE stayed one night at this hotel and were upgraded as through our booking agent (agoda.com) we told them we were honeymooners (which we were!). The rooms were very clean and a good size and a good location for seeing Auckland City. OK Hobson Street has a few homeless shelters but so does every city - we felt perfectly safe! good quick service from the reception staff. I would stay again when in Auckland.

  • Stayed: February 2011, traveled as a couple
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Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2011

We stayed here for four nights at the start of the year.

This is one of those hotels that for nearly everything you like there is something that is annoying.

Just some include:
- The mattress is comfortable but the pillows are terrible.
- The air con unit in the room helps cool the room down but the only way to run it during the day was to leave one key to run the power and not get the room cleaned (so that it wasn't turned off) and its too noisy to use at night.
- Its a quick walk into the centre of the city but there are a lot of homeless people hanging around a nearby shelter, although to be fair they were relatively clean and polite.
- The room was clean but for a twin slightly small.
- The bathroom looked clean but there was a slightly weird smell when shut up for a while. My guess is that they dont clean the drains regularly.
- There are some good cafes in Downtown Auckland but its not a direction you would naturally walk in.

The location of the hotel makes it good value and I would consider staying here in mild seasons but not summer (and based on other reviews - not winter).

  • Stayed: October 2010
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Thank elm01au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2011

Place stinks of bad BO, front desk people are worthless and can barely speak english. Parking there is expensive and a complete PITA. You HAVE to double park and turn your keys in, spaces are tight. Bad Location, I wouldnt recommend staying downtown Auckland in general. I gaurantee most the reviews you see that are good are wrote by the front desk.

  • Stayed: January 2011, traveled as a couple
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Thank SLH67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACH157, Manager at Auckland City Hotel-Hobson St, responded to this reviewResponded February 1, 2011

It is with regret that your recent stay with us was a disappointment. We sincerely apologize for the unpleasant experience that you had encountered. We would always welcome guests to give us feedback during their stay so that we can rectify any faults instantly if possible.

Auckland City Hotel has always maintained that guest services and staff courtesy are of paramount importance to our business. It is through your constructive feedback that we can continuously seek to ensure our guests will have a pleasant and memorable experience staying at our hotel. Your feedback will be looked into and dealt with seriously.

The Auckland City Hotel is a company which values integrity and ethics. We do not condone our staff posting artificial reviews on websites such as Tripadvisor and so we would strongly refute this accusal.

We look forward to welcoming you back to the Auckland City Hotel should you visit Auckland again in order for you to experience the level of service that is known among many of our guests. Auckland City Hotel will always maintain its stand to continually seek to improve its services and maintain professionalism.

Report response as inappropriate
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Reviewed January 28, 2011

We booked this hotel to burn some air miles that were close to expiry...that is to say it wouldn't have been my first choice in Auckland. However the standard room we had was pleasant enough. The room (714 - a corner room) seemed to be a disabled-access room meaning the bathroom was stepless - i.e. no curtain or frame around the shower etc, but the only real quibble with the bathroom was the complete lack of flat surfaces; there's no space for so much as a toothbrush. The electric kettle also didn't fit under the bathroom tap meaning filling it for a cup of tea was a challenge. The hotel's decor and front desk service were both bland, indifferent and inoffensive. Room was clean. No aircon but not uncomfortably hot despite it being a warm day outside.

  • Stayed: January 2011
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Thank SydneyStephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auckland City Hotel-Hobson St

Address: 157 Hobson Street, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Auckland Central
Price Range: $96 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auckland City Hotel-Hobson St 4*
Number of rooms: 150
Official Description (provided by the hotel):
1912, The year of the Titanic, was when the lobby and entrance of the Auckland City Hotel - Hobson St was originally erected. The hotel has retained the character and charm of its past enhanced with a new building housing 138 rooms with contemporary decor and modern conveniences. The Auckland City Hotel is ideally located at 157 Hobson Street - in the heart of Auckland's entertainment and business district with easy access to motorways. Only five minute's walk to the Sky Tower, Aotea Square, Civic Theatre and Queen Street, the Auckland City Hotel offers convenient, environmentally friendly accommodation for business and leisure travelers alike. Enjoy a meal at hotel Cafe & Restaurant, renew with a read of the Word for Today in our rooms or relax with a workout at our offsite gym and swimming pool, the Auckland City Hotel is called to serve more than just your accommodation needs. ... more   less 
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Also Known As:
Auckland City Hotel-Hobson St Hotel Auckland Central
Auckland City Hotel-Hobson St New Zealand

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