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“Pros & Cons” 3 of 5 bubbles
Review of Auckland City Hotel-Hobson St

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Auckland City Hotel-Hobson St
Ranked #24 of 68 Hotels in Auckland
West Melbourne, Florida
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Pros & Cons”
3 of 5 bubbles Reviewed October 20, 2013

My husband and I stayed at this property a total of 3 nights during our trip to New Zealand - 2 nights at the beginning of our trip and 1 night at the end of our trip. Overall we were pleased with the property and the location was very good. Also, the room was very spacious and had a living room/office area as well as a kitchenette so it definitely fit our needs well as far as space and function.

Pros:
-Quick & easy check-in
-Front desk told us about many amenities
-Restaurant on site - we did not try but it seemed to have very reasonable lunch prices
-Room was very spacious - it feautred a double bed, love seat, desk tv, closet, stocked kitchenette, and bathroom
-Bed was very comfortable
-Great location - 1 block to Sky Tower/5 blocks to Viaduct Harbour

Cons:
-We thought parking was included with our package, but we ended up paying $10/day which was apparently a discount. When we returned to the hotel they originally charged us $25/day and we had to have that fixed.
-The bathroom seemed small - the bathroom door cannot be open at the same time as the shower door. The shower leaked into the kitchen and hall area extensively.
-Only 2 towels were provided and we had to request extra.
-No maid service between 1st and 2nd night; had to request towels a 2nd time.
-Tea/coffee provided was not high quality at all.
-During 2nd stay there was no room to park and we were not provided a free internet code. We were also charged extra for parking - it was like we were staying at a totally different hotel even thought it was just one week later.
-Restaurant was closed when we arrived at 8:50 even though the signage said it was open until 9:30pm.
-Front desk told us that the only restaurants that were open was Denny's and Pizza Hut. We placed a takeaway order at Denny's and then found out there were tons of other places open in the same building as Denny's that we would have rather eaten at.

The staff seemed to be perfunctory only and not all that friendly. The room was comfortable and spacious and in a great location so for us that seemed to trump most of the cons. There is a large homeless shelter across the street which didn't seem very safe when we were walking back at night.

Room Tip: They seem to be doing some renovations and window washing - I would make sure to be on a floor where...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kayla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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842 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
192 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed October 20, 2013

We arrived at 10 p.m. to discover that there was no room service; we were directed to a convenience store 100 metres down the street where, despite the pouring rain, I was able to purchase some snacks. The bar fridge was empty; we were directed to a liquor store across the street. Breakfast was pretty basic and there was no bacon. When we pointed this out we were told that we could have some "chicken bacon" whatever that is. The hotel is advertised as being in a heritage building; we now know that heritage means "old and in need of attention". Wifi does not work on the 6th floor, you have to go down to the reception area to get a signal. The window would not close properly and when the wind blew, as it does in Auckland, it sounded like an aircraft taking off. The TV channels were all messed up and TV reception for the local channels was terrible. I reported this and asked for it to be fixed but it wasn't. Apart from all that, the room was spacious and comfortable and the staff were friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DaleBbB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

This property is right in the heart of central Auckland. It is a 3-4 mins walking distance from the Auckland sky tower. Parking around the hotel is a problem! Need to pay about 20 dollars a night for parking. Continental breakfast was good, however their coffees were a disappointment. The selection of fruits can be better. Rooms are good and spacious. our rooms were on 3rd floor, which was pretty quiet. The staff at the reception were pretty courteous. the hotel also provided with a free wifi for 30 mins a day.

Room Tip: Hobson street is quiet a noisy street. rooms on the top floors will avoid the noise to disturb your...
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  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sneh2683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

Booked online several months ago for two nights. Called as our flight got in early to see if we could check in early. The staff member advised we could leave our bags until the room was ready, did so and was advised it would be ready between 1-1.30 (instead of 2). Arrived back at 1.30 to be told it would be another half an hour, waiting, waiting, at 2pm room still isn't ready but the receptionist advised we had been moved to a suite and that was what was causing the delay (no logic). Finally our room was ready close to 2.30pm.

We had been upgraded from a Studio with 2 beds to a Suite- 1 Dble + 1 Sgle Room which was perfect. The place was clean, tidy, room was serviced, very quiet and great location. The beds were comfortable and kitchen had everything we needed - even used the washer/dryer though the instructions weren't great.

Pity it's not in the best neighbourhood, there's lots of homeless people around.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank silverhearted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed October 18, 2013

Stayed for one night in #108 in a twin room for $135. Room very basic but was clean and beds were comfy. Would highly recommend they provide bigger coffee cups, they were tiny! No microwave, cutlery etc. However, we ate in the Malaysian restaurant downstairs for dinner and it was fantastic, very cheap for the huge servings! They also do breakfasts.
Hotel staff friendly and helpful
Location is about 5-10mins walk from Queen St. We had windows open during the night and had no problem with the traffic noise. Were woken by other guests talking loudly walking down the corridor.
Provide gym/pool access to offsite gym. Free 1hr wifi
Probably wouldn't stay here again unless the price was cheaper

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 1vs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Really good and clean centrally located hotel in Auckland with everything you need on hand. The rooms are all nicely decorated, modern and cleaned on a daily basis for you. We did find there to be a draft coming from under the door of our room but it wasn't too bad. The hotel itself doesn't have a pool or gym on site but guests have access to the local gym & baths just around the corner. I used the gym myself a couple of times and found it to be a little dated but it had everything I needed and was fine. There is a local mission over the road so you do pass the occasional homeless person sleeping rough during the evenings but they are no bother really.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Good basic hotel, clean rooms and staff were friendly. Walking distance to most attractions. Plenty of shops and restaurants within walking distance. There was a good Malaysian restaurant onsite, good food and value. Breakfast was good too.

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suhaila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auckland City Hotel-Hobson St

Property: Auckland City Hotel-Hobson St
Address: 157 Hobson Street, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Auckland City Hotel-Hobson St 4*
Number of rooms: 134
Official Description (provided by the hotel):
1912, The year of the Titanic, was when the lobby and entrance of the Auckland City Hotel - Hobson St was originally erected. The hotel has retained the character and charm of its past enhanced with a new building housing 138 rooms with contemporary decor and modern conveniences. The Auckland City Hotel is ideally located at 157 Hobson Street - in the heart of Auckland's entertainment and business district with easy access to motorways. Only five minute's walk to the Sky Tower, Aotea Square, Civic Theatre and Queen Street, the Auckland City Hotel offers convenient, environmentally friendly accommodation for business and leisure travelers alike. Enjoy a meal at hotel Cafe & Restaurant, renew with a read of the Word for Today in our rooms or relax with a workout at our offsite gym and swimming pool, the Auckland City Hotel is called to serve more than just your accommodation needs. ... more   less 
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Also Known As:
Auckland City Hotel-Hobson St Hotel Auckland Central
Auckland City Hotel-Hobson St New Zealand

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