Based on the reviews on Trip Adviser I decided to take my wife on her birthday on 17 Oct 2013 to dinner at Perugino with my two teenage daughters. My wife is a vegetarian.
We were very warmly greeted by a young waitress and seated. The ambiance was nice though atmosphere a bit formal and stiff. We browsed through the menu only to find that the choices for vegetarians were extremely limited.
The elderly lady who we later discovered happened to be wife of the Chef and the owner Giuseppe came to take our orders. She was supercilious right from the word go.
Of very limited vegetarian choices nothing could really interest my wife and we were taking some time. The lady suddenly snapped and shut the menu on my wife’s face saying that vegetarians should be flexible and we should in fact have gone to a vegetarian restaurant rather than coming to an Italian restaurant. We could not believe what we just heard and decided to leave. I politely asked her why she was being so rude with us.
She escorted our family to the door and we could not have in wildest dream imagined what happened next. She stood in the lobby and pointed her hand towards the door saying “Now I am being rude-OUT”, repeating it twice.
All of us went numb with feeling of shock mixed with rage not able to believe this was actually happening to us that too in a restaurant that prides itself on being a premium Italian restaurant.
We walked out of the door still not able to fully comprehend the reason for this complete humiliation. Outside the restaurant we were speechless for minutes trying to make sense of what we just went through.
We went to another restaurant where we were treated with warmth and respect that is due to guests and had very fulfilling meal. However despite trying hard we were not able to get over the sheer humiliation we had faced.
We decided to go back to the restaurant to see the owner and seek an apology from the lady. We left our daughters in the car as they were badly shaken by the experience.
We met Giuseppe the owner who heard us very patiently and appeared anguished but completely helpless in asking her overbearing wife to apologise to guests whom she had so badly humiliated as if they were a bunch of beggars. We asked him what did we do to deserve such humiliation and crass behavior but he had no answer.
This to date has been the worst ever experience that we as a family have ever faced in our lives that too on the special day of my wife’s birthday.
If it happened with us it could happen with you. Read carefully the reviews from others about owners wife and her extremely rude behavior.
Such people have no right to be in hospitality industry that has it foundations on courtesy and aims for customer delight.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.