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“Dirty and badly managed”

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Hay Street Traveller's Inn
Ranked #49 of 65 Hotels in Perth
The Hague, The Netherlands
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Dirty and badly managed”
Reviewed June 4, 2012

I found the place on a booking site where the rate was 65 dollars per night. Because it was not clear to me if we could check in in the middle of the night, (it is not possible, though they later claimed to have night staff), I made my booking directly by e-mail for one day later.
However, upon arrival in the afternoon, no one was there to check us in. Management later claimed staff was on lunch break. So we tried to call, but no one answered the phone at the number listed for the hotel. We left our luggage, went in to town and came
back after dinner. This time, someone was at reception, but she could not find our reservation.
When she finally found (or just decided to check us in anyway), we had to pay 80 dollars per night, instead of the advertised rate. In cash. Apparently, in the evenings, credit card transactions are not possible, or allowed. What madness is this? Does their phone or Internet connection close down at night? Do they find it safer to accept cash at night? I have never experienced silliness like this on the five continents I have travelled on.
In the room: the bathroom was smelly, the shower head leaking, the smoke detector dangling from the ceiling, the ventilation duct clogged with dust (fire hazard!)
Outside were full ashtrays, that never got emptied. Toilets not very clean either.
One night, noise from other guests outside on the patio, where it is supposed to be quiet after ten o'clock kept us up until 2 a.m. Management later claimed we should have contacted night staff. I think night staff should pro-actively monitor the premisses to avoid these issues from arising in the the first place. I doubt however if there really is night staff; if there is, why is it not possible to check in at 2 a.m.? In conclusion: I know Perth is expensive, but it's better to bite the bullet and shell out some more dollars than to economise and stay here.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank CaribbeanIslandHoppe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Bury St. Edmunds, United Kingdom
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 14, 2012

We arrived and nobody was on reception, when the manager did turn up he was extremely rude and unhelpful. I requested to be charged in AUD but he charged me in GBP because "that's the way we do it here", he just wanted to make money by giving me an awful exchange rate. The rooms were filthy, the linen smelt awful. I had a used cottonbud in my bed! The bathrooms just plain disgusting, so dirty, clumps of black hair, used razor on floor, dirt and grime. Was supposed to stay 2 nights, I checked into another hotel and didn't stay there at all, but was refused refund. I will be uploading photos shortly which prove how disgusting the place is, and I will be reporting the place to environmental health.

Room Tip: Don't go
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank MAXINE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Perth hotels

Frankfurt, Germany
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2011

We stayed 3 nights at Hay Street Backpackers in Perth. Our first impression was a very unfriendly guy at the reception. We stayed in a double room next to the pool. The provided linen was dirty, the whole room quite messy. The enclosed shower did not really work. The shared toilet was simply disgusting, even after asking at the reception for cleaning it.

Hay Streeet Backpackers ist wirklich nicht zu empfehlen. Die Räume unsauber, dreckige Bettwäsche, verstopfte, ekelhafte Toiletten und teilweise unfreundliche Angestellte. Es gibt wirklich besseres in Perth.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Matthias K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 25, 2011

Really quiet hostel, it almost seemed that we were the only ones there. The room was clean and the swimming pool was good. Location not the greatest. Liqour store were near, so that's a plus. When came back to the hostel in the evening, the gate was closed, so we needed to climb over it.. Nice. Kitchen utensils were old and there were only a few of them. Good place if you want some privacy and quietness.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 28, 2010

Hay Street Backpackers is a good place to stay. The location is great and the staff is friendly. Our room in the back was quiet. Our room was clean, the kitchen area was pretty clean, lots of people cooking so it wasn't spotless, but it wasn't bad. Free WiFi was a plus.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAPlanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 24, 2010

i've stayed here for 4 days. it is a nice convenient area. with free inner shuttle bus service. post office is across the road, a provision store outside the Backpacker for me to get my daily necessities.

clean facilities. quiet place to stay in. more important is i just want a simple clean and no frills place to stay. i do not need the fanciful expensive hotel to stay in.

walking down the road can lead me to the beautiful Swan River.....and can see the sunset at King's Park.....

Stayed February 2010, traveled solo
Helpful?
2 Thank Chip Loon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hay Street Traveller's Inn

Property: Hay Street Traveller's Inn
Address: 266-268 Hay St, Perth, Western Australia 6004, Australia
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Amenities:
Swimming Pool
Hotel Style:
Ranked #49 of 65 Hotels in Perth
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hay Street Traveller's Inn 2*
Number of rooms: 21
Official Description (provided by the hotel):
Hay Street Backpackers is "The pick of inner-city hostels. This place has excellent facilities." (Lonely Planet, since 2002)Features include one large fully equipped kitchens, cosy lounge with Foxtel TV,free WI-FI, laundry facilities and spacious bathrooms, which are serviced and cleaned daily. The hostel is air-conditioned (night time) and we cater for all backpacker budgets starting from spacious 4 bed dorms with individual locker to serviced double semi ensuite rooms (no toilet), twin and single rooms. On arrival you will be welcomes by our friendly staff as well as 24-hour safe access to the hostel.Hay St. Backpackers is superbly situated; within 1 minute you will find a supermarket, cafe and restaurants, a post office, chemist and bank.The hostel is a quick walk to the famous Hay Street Mall in city centre and close to the nightlife of Northbridge. Although in the heart of the city, the hostel at night is quiet enough to allow for a good night's sleep.We pride ourselves on having a well-researched tour service and offer honest and up to date advice for all your travelling needs. Whether you want to kick back and relax by the poolside or explore the state, you are assured to have an enjoyable and unforgettable stay. ... more   less 
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