I found the place on a booking site where the rate was 65 dollars per night. Because it was not clear to me if we could check in in the middle of the night, (it is not possible, though they later claimed to have night staff), I made my booking directly by e-mail for one day later.
However, upon arrival in the afternoon, no one was there to check us in. Management later claimed staff was on lunch break. So we tried to call, but no one answered the phone at the number listed for the hotel. We left our luggage, went in to town and came
back after dinner. This time, someone was at reception, but she could not find our reservation.
When she finally found (or just decided to check us in anyway), we had to pay 80 dollars per night, instead of the advertised rate. In cash. Apparently, in the evenings, credit card transactions are not possible, or allowed. What madness is this? Does their phone or Internet connection close down at night? Do they find it safer to accept cash at night? I have never experienced silliness like this on the five continents I have travelled on.
In the room: the bathroom was smelly, the shower head leaking, the smoke detector dangling from the ceiling, the ventilation duct clogged with dust (fire hazard!)
Outside were full ashtrays, that never got emptied. Toilets not very clean either.
One night, noise from other guests outside on the patio, where it is supposed to be quiet after ten o'clock kept us up until 2 a.m. Management later claimed we should have contacted night staff. I think night staff should pro-actively monitor the premisses to avoid these issues from arising in the the first place. I doubt however if there really is night staff; if there is, why is it not possible to check in at 2 a.m.? In conclusion: I know Perth is expensive, but it's better to bite the bullet and shell out some more dollars than to economise and stay here.
- Official Description (provided by the hotel):
- Hay Street Backpackers is "The pick of inner-city hostels. This place has excellent facilities." (Lonely Planet, since 2002)Features include one large fully equipped kitchens, cosy lounge with Foxtel TV,free WI-FI, laundry facilities and spacious bathrooms, which are serviced and cleaned daily. The hostel is air-conditioned (night time) and we cater for all backpacker budgets starting from spacious 4 bed dorms with individual locker to serviced double semi ensuite rooms (no toilet), twin and single rooms. On arrival you will be welcomes by our friendly staff as well as 24-hour safe access to the hostel.Hay St. Backpackers is superbly situated; within 1 minute you will find a supermarket, cafe and restaurants, a post office, chemist and bank.The hostel is a quick walk to the famous Hay Street Mall in city centre and close to the nightlife of Northbridge. Although in the heart of the city, the hostel at night is quiet enough to allow for a good night's sleep.We pride ourselves on having a well-researched tour service and offer honest and up to date advice for all your travelling needs. Whether you want to kick back and relax by the poolside or explore the state, you are assured to have an enjoyable and unforgettable stay. ... more less
- Reservation Options:
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