I booked this hotel for my 20th birthday. It is excellent location and satisfactory facilities. The staff however are disgraceful with the worst customer service i've ever seen. They threatened to clamp one of cars parked in our allocated parking bay. I booked two premium 2 bedroom suites, at the time of booking was told by the employee we could have two rooms together however when we got there they were on separate levels, The on duty manager told us she would sort it out and get back to us. after four hours of having 10 people crammed into one room I contacted reception and was confronted by the worst of all employees who laughed in my face and repeatedly spoke down to me. During the conversation I was reminded several times that this isn't a party hotel and they have a no tolerance for noise (we were watching big brother eating dinner waiting to be moved rooms not having a party) even though the room next to mine was having a bachelorette party with constant screaming you could hear from the opposite end of the floor. It is clear the staff has different standards for different cliental. I was very disappointed and will NOT be returning here anytime soon! Thank you Adina staff for ruining what is meant to be a happy occasion.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Cheap Tickets and Travelocity so you can book your Adina Apartment Hotel Perth, Barrack Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Medina Executive Barrack Plaza Hotel Perth
- Medina Executive Barrack Plaza Perth