This is specific (verbatim) feedback I gave to managment. Still awaiting a reply...
"Attention Hotel/Property Manager,
I am currently staying at your property on business travel. I am working long days and therefore, based on your company website, brochure and menu in-room (which also outlines the breakfast menu) I am disgusted.
That said, when I rang reception, a very friendly and hospitable N*** answered and heard my feedback - at least she's an asset.
At $300 + per night, there is an certain expectation of what you sell . Yes, it's not a five star restaurant, however I have/still do stay at hotels/serviced apartments around Australia (even 3 star in Rockhampton) and I've never come across a more expensive menu that doesn't deserve $10. I'm more than happy to spend up based on what advertised, but the attitude of the people at 'Metro' is appalling.
When I enquired if the Muesli comes with milk (ie. just want basic cereal/milk), a blank "No" response from a lad that needs to 'smile' and be inviting. Especially at $19, plus $26 if you want a burnt omelete.
Note, having stayed at several other Perth hotels/serviced apartments, I am having my breakfast there tomorrow - firstly, it's no cheaper, but it comes with service, a newspaper and a 'choice' from a buffet - even at $35.
Rather than wipe your hands and say 'Metro' are a separate business, maybe take ownership (as it comes under the Medina brand) and improve it.
I will NEVER stay here again based on my experience. Yes, your rooms are decent, but that doesn't cut it when there are so many other alternatives around (nicer and cheaper), but I stayed here because I thought Medina had a decent reputation. Not after this.
I will post the abovementioned comments on 'trip advisor' so other people aren't sold a lemon and are fully aware of the product (or lack of) they're purchasing.
Note, I'm in hospitality industry (management at an airline), and if I knew this/a was the sub-standard product at my company, we'd go out of business.
If I wanted vending machine service, I'd purchase a vending machine product. At least you know what you're getting - at a price. No false expectations, glossy brochures.
- Official Description (provided by the hotel):
- Located on site at the Perth Convention Centre, in the heart of the CBD and close to many attractions like the magnificent Kings Park, Adina Apartment Hotel Perth is the perfect base for your upcoming visit to Perth, no matter whether you're travelling for business or pleasure. Likened to one big holiday resort, Perth offers many attractions, great climate, miles and miles of beautiful beaches and much more. Free transport is available in the CBD and the hotels location makes for easy access in and out of the city! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Orbitz, Expedia, TripOnline SA, Travelocity, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Adina Apartment Hotel Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Medina Grand Perth Hotel Perth
- Medina Grand Hotel Perth
- Perth Medina Grand Hotel