This is a new build hotel which I totally understand. One can forgive plaster on the carpets, unfinished naked concrete, dust everywhere, dirty windows, etc but you would think this is where the service would really outshine the shortcomings...but alas no.
The arrival at the hotel was my first & lasting impression. I've spent 20 years in hospitality & never experienced such a poor example if bad service. I now know how prisoners feel in arrival to a jail.
Upon arriving at the desk the young fellow simply looked vaguely at me. I'm not too sure if he took me for a mirage or a possible figment of his imagination but the blank stare & lack of standard social greetings left an uncomfortable silence. 5 of those uncomfortable seconds later I said hello & introduced myself. Now I'm not too sure if he was alive or processing the little information I passed him in a standard international welcome but he still made no effort to welcome me or my family to the newly completed hotel.
After giving my name, date of stay, room booked & booking details (which the first piece of info he could have quite easily asked for upon arrival to save me giving all this) he said I had a double booking. I know what this is due to experience but I don't need to hear that. A 2nd person came into equation & reiterated the same info...again I don't need to know this.
After 10 mins of too's & fro's I finally managed to get a key & checked in. Yeh, finally. Lasting impression & hopefully time will improve this process. The foyer is very nice, modern & spacious. The first thing I noticed were the elevators, 4 of them, didn't chime when they arrived so after what seemed forever this dawned upon us. Please add a chime.
Room entry is refreshing as you wave key over sensor & door also illuminates "Do Not Disturb" & "Make My Room". 1 Bedroom Suite is spacious with large windows & modern with minimalist feel. Chaise couch & single chair felt uncomfortable after 10 mins. Kitchen was well equipped for a long stay with dishwasher, electric stove top, cutlery, crockery, kettle, convection oven & glassware.
Bed was a zipper king but I like a semi/hard bed & this was plump & I had a reasonably bad sleep due to this. Airco when you left the room had to be reset or it was hot in the room so don't forget that. Bath was good & sprout impressive. Shower was nice but bathroom cramped if two in there. Unfortunate.
Pool was nice but felt like a cathedral as if someone spoke at one end then someone at other end heard. The echo was cavernous. The large windows were nice with a view but the new build next door may look onto another building. Spa ok & good size. Gym looked well equipped too.
So the hotel would have revived a higher rating if the welcome was better (or even human) & slightly cleaner. Not picking but first impressions count. The future may present a better quality hotel in Perth...fingers crossed
- Official Description (provided by the hotel):
- Luxury Suites in Perth: Overlooking the Swan River, Fraser Suites Perth offers fully-furnished, luxurious accommodation in Perth's CBD. Close to the Convention Centre, the WACA Ground and only a few kilometres from Crown Casino, our prime Perth CBD location makes us the perfect hotel to enjoy all the entertainment and dining options Perth has to offer. Exquisite interior design meets practical luxury in our award-winning luxury hotel with 151 one and two bedroom suites, as well as 85 studios. Our air-conditioned suites feature opening floor-to-ceiling windows that capture panoramic views of the Swan River and its surrounds. Some also have spacious balconies. Fraser Suites Perth serviced apartments also feature state-of-the-art entertainment systems with 40-inch LCD TVs and DVD players. With stylish, practical kitchen facilities and open-plan living and dining areas, you can relax in sophisticated comfort. Dine at the hotel's Heirloom By Pete Evans restaurant with alfresco dining and a menu designed by chef Pete Evans. Enjoy piano nights and happy hours in the stylish Lobby Bar, or try our 24-hour in-room dining menu for something more intimate. At Fraser Suites Perth you can enjoy our world-class facilities including spa, sauna, indoor heated swimming pool and 24-hour well-equipped fitness centre. Cycle and explore the wonders of this picturesque city and take in the breathtaking city skyline with bike hire available at the hotel, or enjoy the free local bus service to Perth's CBD area. With a ballroom, professional meeting facilities and complimentary high-speed WiFi available throughout the apartment hotel, Fraser Suites Perth is an ideal choice of accommodation in Perth for both business and leisure travellers. ... more less
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