In response to the post of 17 Jan...
I was a member of the group who posted about the extra $50 being charged.
Each member of our group booked their kayaks individually. When the first kayay was hired, delivery of the kayak to our departure point (30km away) was offered free because there were a couple of spaces left on a trailer being used for another delivery. When our final numbers grew to four, there was not enough room on the trailer and Rivergods contacted our organiser to advise that we'd now need to book a trailer just for ourselves at a total cost of $50, to be shared between the four hirers ($12.50 ea). Our organiser then cancelled the entire booking and let us know after the fact.
Rivergods contacted me personally with an apologetic explanation of what had transpired and told me they'd held my reservation for the kayak in case I still wanted to hire it, but also offered a full refund if I didn't want to continue.
They were totally professional, polite and helpful. I'm sorry they've been on the receiving end of such anger. This whole thing was nothing more than a miscommunication about a kind offer of free transport to begin with.
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