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“Neat property especially if the rooms are on sale” 4 of 5 bubbles
Review of The Sebel East Perth

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The Sebel East Perth
Ranked #25 of 81 Hotels in Perth
Certificate of Excellence
Bunbury, Australia
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Neat property especially if the rooms are on sale”
4 of 5 bubbles Reviewed September 4, 2013

Stayed here recently by booking with Wotif and had a room for $99.

This was great value.

Room faced the street and not the East Perth water but who can complain at this price. Reception was fairly underwhelming and low key but the room was fine. New, clean, not very big but certainly competitive with the run of mill Perth hotels.

Room Tip: Ask for a room facing the water
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kpBunbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, September 5, 2013
Dear kpBunbury,

Thank you for your feedback after your recent stay with us. We are delighted that you found our hotel such great value, and appreciate your comments.

We hope to welcome you back again soon, and have you in a room overlooking the water!

Best regards,,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 31, 2013

If you have a car (which despite a very good public transport network, I would recommend having) this place is a very good base for discovering Perth and surrounds. Rooms are big with clean showers and great views. The area has some nice restaurants nearby ( we enjoyed shilla, a Korean BBQ, toast and the partisan for breakfast). The hotel charges for parking (24 dollars) but we ended up street parking by the park 5 minutes away, with metered parking (2.40/hr) in effect only from 8-18.00 and free parking sat and Sunday. The free cat service is amazing to do city centre things, takes 10m and leaves every 10-15m but we used the car for freemantle, Scarborough, mt lawley, cottesloe, swan valley-- all worth going to. Parking in perth is easy and there is plenty of it. The airport is about a 15-20m drive. Really convenient, pleasant and stress free sort of place to stay.

Room Tip: Ask for waterfront facing
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FulhamWhites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, September 1, 2013
Dear FulhamWhites,

Thank you for providing us with your feedback after your recent stay with us. I am delighted that you enjoyed your stay and the surrounding restaurants and ease of access to everywhere you needed to go.

It is our aim to provide all our guests with as memorable experience as you have had, and I am so pleased that this was the case for you.

We very much look forward to being able to welcome you back for a future visit very soon.

Best regards,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed August 31, 2013

We checked into this property for three nights.

We had issues with the first room given to us. As we were trying to freshen ourselves up in the bathroom, we noticed the water in the basin wouldnt drain. We called for assistance, and the lady at the reception came up. She told us housekeeping at this property isnt available at night, so she would attempt to fix the basin blockage for us.
Before we knew it, she got a dining knife out of the kitchen in the room and started picking hair, and all other disgusting bits out of the drain! She did offer us to replace the folk, but seriously, I wouldnt want to be the next guest who is going to be given that folk to use again.
Also, all the dirt she wiped off the basin was thrown into the loo, and wasnt flushed away after her attempt.
After all that, we tried to use the basin again. This time the water leaked from the ceramic hole at the bottom of the basin. I took a video to show the same lady at the reception, who reluctantly offered another room for us to move to.

The next day, as the weather wasnt stable, we borrowed an umbrella on the way to Fremantle. It did rain, and as soon as we tried to use the umbrella with big Accor logos printed on it, we noticed its already been ripped, there are wholes in the umbrella and the handle is falling off. It was completely useless in the rain, and we had to carry it back to the hotel after the full day while being rained on during showers.

When we returned the umbrella and expressed our disappointment, the guy in the back office simply replied "thats not very useful is it".

Then we eventually discovered the rooms will only be made up once every 3 days, the wifi internet didnt work during our last night of stay, and the aircon filter light is flashing all the way.

This is the worst experience i have ever received from an Accor property and its staff members. I will avoid this place and will steer people away from it as much as I can.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank plu81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, September 1, 2013
Dear plu81,

I would like to thank you for providing your comments and feedback after your recent stay with us, and offer my sincere apologies that we were not able to meet and exceed your expectations on this stay.

I will be personally addressing the issues you experienced, as poor maintenance and broken umbrellas are not acceptable, and not what we aim to provide for our guests.

Whilst we are a three day service hotel, our team are certainly on hand to provide any assistance during our guests' stays with us, adn daily servicing is available if preferred. I can assure you that this level of maintenance and service is not to our usual high standard, nor that of our sister Accor properties, and I will be addressing these issues immediately.

Thank you again for providing this feedback, and we hope to have an opportunity to welcome you back should you return to Perth in the future, in order to redeem ourselves for you.

Best regards,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Ph: 08 9223 2585
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 27, 2013

Me and my husband stayed here for one night while holidaying in Perth.

Room was clean was very well appointed. We had fantastic views of the river and overlooking East Perth River
The room was fully equipped and large and spacious. The bathroom was modern and the kitchen was fully furnished. I like the large size of the fridge.

The downfall was no concierge. We had to carry our luggage and push the trolley ourselves.

The hotel needs to educate the staff about manners. The girl that checked us out (Christine- the hotel manager) was rude and not interested in her job. We stood at the service desk for 5 mins until we got served and all we could hear was a few staff member talking and swearing about other guests and other staff! Totally unprofessional!!! 5 mins later they came out to serve us. The same lady checked us out and quickly brushed us away and rolled her eyes as if we were disturbing their peace and quietness.


The hotel does not have a swimming pool but the beach is only 20 mins away.

We wont be coming back here again and will not be recommending it to anyone.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Travelalot1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, September 1, 2013
Dear Travelalot1959,

I would like to thank you for your feedback after your recent stay with us, and offer my sincere apologies that whilst you enjoyed the room and our hotels location, our service was not not to our normal high standards.

Whilst our hotel does not have concierge, our team are usually available at all times to assist our guests needs, and ensure that all requirements are met with a sense of urgency and importance. Our staff are usually our greatest assest and I am sorry that this was not the case during your stay, and I will certainly be addressing this issue with our team.

Should you wish to return for a future visit, we would welcome an opportunity to have you back to showcase our usual fabulous service standards, and also show you our pool, which is located just out on our boardwalk. I would be pleased to personally assist in bokoing arrangements should you choose to return to us.

Our apologies again,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Ph: 08 9223 2585
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broome, WA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We stayed in a large one bed room city view apartment with a King bed.
The room was a nice size and had a sofa bed in the lounge room if more people were staying. Location was great and close to restaurants on Claisebrook Cove.
The on site gym had some good cardio equipment but no weight training gear.
Although I can't remember the customer service agent name at reception, she was very pleasant to deal with, very friendly and intuitive.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank techead76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, August 12, 2013
Dear techead76,

Thank you so much for your lovely feedback after your recent stay with us! I am delighted that you enjoyed your apartment, and the surrounding restaurants and location, and our gym!

And I am pleased that you found our reception staff so pleasant to deal with, I will certainly ensure the team see this feedback!

We look forward to being able to welcome you back again in the very near future.

Best regards,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 10, 2013

Hotel is located at a lovely area - next to the river. Also has cafe and restaurants near by. The room has a great river view. Hotel is close to city center about 5 mins by car.

Room and toilet is clean. It would be great if the hotel can provide toothbrush too.

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank DaisyandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca B, General Manager at The Sebel East Perth, responded to this review, August 12, 2013
Dear DaisyandJack,

Thank you for staying with us recently, and for providing your feedback. I am so pleased you enjoyed your stay and the surrounding facilities!

Thank you also for your suggestion of the toothbrushes, which we will certainly look into providing going forward!

We hope to welcome you back again soon,
Bianca Boultbee
General Manager
The Sebel Residence East Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel East Perth

Property: The Sebel East Perth
Address: 60 Royal St, Perth, Western Australia 6004, Australia
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Perth
#14 Romantic Hotel in Perth
#17 Family Hotel in Perth
#24 Luxury Hotel in Perth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel East Perth 4*
Number of rooms: 57
Official Description (provided by the hotel):
The Sebel East Perth is a 4.5-star waterfront hotel located just minutes from Perth's vibrant city centre offering self-contained studio, one and two bedroom apartments. Enjoy views overlooking Claisebrook Cove and the Swan River plus free Wi-Fi Internet Access throughout the hotel and all apartments.Recreation facilities include heated swimming pool, complimentary BBQ facilities, well-equipped gymnasium and bike hire. ... more   less 
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Also Known As:
Sebel Residence East Perth Hotel Perth

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