Met at the reception with the worst welcome ever, I am an organized person and I have previously sent for a special request, which this hotel always met. I have previously rated the hote service as great but this time the receptionist was unbelievably terrible. Not only was she rude, the assistant manager actually came over to add on to the rudeness and terrible service. He not only admitted to the availability of my request, but he denied to provide it to me and my fellow colleagues checking in.
I believe in a customer service oriented business, the staff should seek every opportunity to meet the guest requests, and if this is not available then this is fine, but when it is available and met with rejection from the staff, the hotel should employ people with will to help.
Please do not go to this tired hotel, do not go to this tired service and staff, find yourself a different place to stay, there are plenty of hotels nearby willing to offer everything to make a guest happy.
- Official Description (provided by the hotel):
- Located in the heart of the City, the Duxton Hotel is the perfect 5 star accommodation venue for travellers staying in Perth. Only a few minutes walk away you will discover Perth's major shopping, entertainment and restaurant centres. With the hotel situated just a short stroll from the Swan River, you can enjoy the rare beauty of nearby central parklands and riverside walkways. The hotel offers FREE WI-FI in all accommodation rooms & public areas. ... more less
- Reservation Options:
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- Also Known As:
- Duxton Hotel Perth