On a recent stay at the Ambassador for work, I had hoped to spend some valuable relaxation time once I finished work for the day. This was not to be I am sorry to say. The hotel is a little way out of the CBD and during the week it is quite a deserted part of town at night. This prompted a reluctance to walk to restaurants etc. Room service consisted of phoning down to the restaurant and getting a call from the kitchen to come and pick it up when it was ready. I spent 5 days asking for the shower gel in the shower to be filled, housekeeping forgot to finish a service and neglected to take out rubbish, forgot to finish the bed. The power socket in the bathroom didn't work and the dryer fell off the wall. The air conditioning was centrally controlled and therefore could not be adjusted. It was cold. I must say, I am usually tolerant and can understand things missed and mistakes made, but on this occasion having to repeatedly seek remedy to situations was unacceptable and not in keeping with the advertised service standard. A very disappointing stay.
- Official Description (provided by the hotel):
- The 3.5 Star award-winning Perth Ambassador Hotel, centrally located in the Perth CBD, offers 170 well-appointed rooms and suites. All feature free Wi-Fi internet access, flatscreen television with Foxtel (cable TV) and movies-on-demand, ensuite with separate bath and shower, air-conditioning/heating, iron and ironing board, hairdryer, mini-fridge, tea and coffee making facilities and a daily housekeeping service. Facilities include a restaurant and bar open daily for breakfast and dinner, gymnasium, sauna, 24-hour reception, tour desk, safety deposit box at reception, in-house self service laundry, dry cleaning service, plus on-site car parking at great rates. Just minutes to the vibrant array of shopping, dining, entertainment, nightlife, cultural and historical experiences that Perth City has to offer. The Swan River, WACA sporting ground, Crown Perth Casino, Perth Convention & Exhibition Centre, Kings Park and tourist attractions are close by. Short walk to the city centre or hop on the free transit bus service. ... more less
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