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“Fantastic Service and Accomodation”
Review of Mercure Perth

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Mercure Perth
Ranked #26 of 66 Hotels in Perth
Reviewed December 11, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jamie B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Matt Y, General Manager at Mercure Perth, responded to this reviewResponded January 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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941 - 947 of 1,927 reviews

Reviewed December 11, 2013

While this is a slightly older hotel the rooms we stayed in had been refurbished and was spacious and light, facing North. The facilities here are great - the gym is a good size, there is a spa , sauna and roof top pool (which again is slightly dated but otherwise is great. We always seem to get good value here but the food / beverage offers at the weekend during the day are limited to room service (breakfast and dinner available in the restuarant).

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Rggm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt Y, General Manager at Mercure Perth, responded to this reviewResponded January 2, 2014

Dear Rggm,

We appreciate you sharing your comments regarding your stay at the Mercure Perth. We are happy to hear that the hotel had everything you needed to make your stay an enjoyable one!

Kind regards,

Matt Young
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

This is supposed to be a highly rated chain but my experience during several days in Perth was hardly acceptable.

The place had very little hot water and it came with little force when it did come. It was not isolated case as several other guests commented similarly.

The rooms are fine but if you like nice hot showers than go elsewhere

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Mike255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt Y, General Manager at Mercure Perth, responded to this reviewResponded January 2, 2014

Dear Mike255100,

Thank you for taking the time to tell us about your stay at the Mercure Perth.

I am sorry to hear of the trouble you experienced with the hot water. I can assure you that all feedback is taken very seriously and actioned as required We have addressed your comments with our Maintenance Manager and have tested the flow and temperature in both our East and West tower and can confirm that any issues have been resolved.

We hope to have the opportunity to serve you better in the near future.

Kind regards,

Matt Young
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

  • Stayed: December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Colin M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Matt Y, General Manager at Mercure Perth, responded to this reviewResponded January 2, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2013

This hotel had the best customer service I have experienced in a very long time. From the front desk to the room service I found that the staff were lovely to deal with, helpful and friendly. And the beds are the best I have ever slept in!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Accorhotels.com
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

My wife and I stayed here in mid November 2013 en-route back to the UK after a long holiday in OZ. The accommodation was booked on the recommendation of our travel agent and we were not disappointed at all. We were met with very friendly and extremely helpful staff and allocated a room which was very clean, spacious and very well equipped. The location is excellent for the amenities to be found in Perth CBD with all the shops and bars/restaurants being just a ten minute or so walk away, certainly close enough without being too near to be rowdy. Would we stay here again? Most definitely!

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sapphireW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013 via mobile

Nice hotel in the center of Perth. Located very close to the shopping district, river and a short drive to airport.
great size rooms, very neat. Beds could be bigger and tv a little tricky to use even for a tech head.
Great breakfast with a bit of everything you expect plus waffles you can make yourself.
Recommend for a very convenient stay.

Stayed: December 2013, traveled as a couple
Thank Bozz a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Perth

Address: 10 Irwin St, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Perth
#18 Romantic Hotel in Perth
#25 Luxury Hotel in Perth
Price Range: $101 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Perth 4*
Number of rooms: 239
Official Description (provided by the hotel):
Conveniently located in the Perth Central Business District, Mercure Hotel Perth is close to shopping, restaurants and nightlife. Just a short stroll from the Swan River, Perth Mint and Supreme Court Gardens; you'll find many of Perth’s attractions nearby. ... more   less 
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Also Known As:
Mercure Perth Hotel Perth

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