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“Best service in Perth”
Review of Mercure Perth

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Mercure Perth
Ranked #26 of 66 Hotels in Perth
Reviewed June 21, 2013

I stayed at the Mercure Perth first time 4 years ago and never stay anywhere else. Every time staff have been extremely friendly, happy and helpful. This was first trip with newborn and the outdid themselves to make what could have been a difficult experience a fantastic one. Generally in Perth service is pretty ordinary, but not at the Mercure. It is in the upper price range (as is everything in that city), but it really is worth it to look back and enjoy your stay rather than just having had a bed for the night.
There's been a lot of criticism on here about the Accor Plus scheme. I joined purely for this hotel. They honour all that the marketers say - cheaper rooms, good discount at restaurant - and it more than paid for itself this one trip.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Matt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this reviewResponded June 25, 2013

Wow...Thank you so much. Hope all is going well with the new born and not suffering too many sleepless nights. I thank you for the time you have taken (especially be a parent of a new born) and would really appreciate it if you can make your self know when you come back next time so I can offer a more personal thank you...Best wishes..Mandy Rodgers - Executive Assistant Manager, Mercure Perth

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1,059 - 1,065 of 1,926 reviews

Reviewed June 21, 2013

Convienently situated to cafe's, restaurant 's and city centre. Good access to taxi service just out of the front lobby. The rooms are comfortable and large enough for four people to spread about. How pleasant to have two arm chairs in the room including the desk chair, most accomodation lack the second chair and it so frustrating. Five stars just for that.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Margarette98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this reviewResponded June 25, 2013

Dear Margaret98....Thank you so much for your kind works and terrific review. I am so glad that you found our rooms comfortable and you are right, it is the small things that make the difference, like the 2 armchairs....Mercure Perth is always looking at identifying more of the little things to ensure peoples experience at the hotel are memorable....Thank you again..Best Wishes...
Mandy Rodgers - Executive Assistant Manager, Mercure Perth...

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Reviewed June 19, 2013

Howdy I really enjoyed my stay at Mecure, I've been there before. My only criticism, is that after returning to the hotel after a dinner out in Perth we headed to the spa to relax before retiring to our room for the night. We were in there less than 5 minutes and our eyes were stinging quite alot. We had to leave and woke up with sore eyes the next morning to. I understand the need for chemicals to an extent for hygiene etc, but it was very unpleasant.
Other than that its was lovely.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank etphoho22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this reviewResponded June 25, 2013

Dear etphoho22...

I am so sorry for the problem you faced with the spa and the chemicals. I do hope you are OK....Please be assured we have passed this information onto our Maintenance team and if you are able to advise me of when this was so we can a more detailed investigation. I can be contacted on 08 9326 7000. I also appreciate your positive comments regarding the Hotel and for taking the time to complete a review on the Mercure. Thank you again and best wishes...Mandy Rodgers, Executive Assistant Manager - Mercure Perth

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Reviewed June 18, 2013

Friendly staff, had to get moved as our first room did not have good ventilation. Second room was good, house keeping Cynthia was friendly and did a great job cleaning. Front office staff also good and acting upon request efficiently. Left our keys there which staff found and contacted us straight away. Would recommend staying here.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Jaybay77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Great comfortable hotel, short walk to major shopping district. The staff were lovely and it was a very easy place stay. Check in was efficient, we had no issues at all and really enjoyed our stay at the Mercure Perth.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank carmen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

While the hotel looks impressive from the foyer, the rooms, particularly the bathrooms, give nowhere near the value that other Perth city hotels give. The shower/bath is extremely outdated and potentially dangerous. Won't stay here again.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank lizzando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

We stayed at this hotel for my sons birthday. We had booked a standard room with roll out bed for our son. As soon as we got out of the lift we knew things were bad. the hallway carpet was very dirty and the dust and smell were very bad. We were very disappointed with the room, small and no bed for our son. The bathroom needed updating and a deep clean.
We spoke to the manager about out disappointment and immediately we were upgraded to a superior room. This part of the hotel uses different lifts. When you step out of the life you see clean carpet, no dust and smells fresh. It's like going to a different hotel. The restaurant is really bad ( don't go there ). But breakfast is good. If you book this hotel make sure you book a superior room. Location was great.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Perth

Address: 10 Irwin St, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Perth
#18 Romantic Hotel in Perth
#25 Luxury Hotel in Perth
Price Range: $100 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Perth 4*
Number of rooms: 239
Official Description (provided by the hotel):
Conveniently located in the Perth Central Business District, Mercure Hotel Perth is close to shopping, restaurants and nightlife. Just a short stroll from the Swan River, Perth Mint and Supreme Court Gardens; you'll find many of Perth’s attractions nearby. ... more   less 
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Also Known As:
Mercure Perth Hotel Perth

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