When we were checked into our room - we walked in and noticed that it hadnt been cleaned from the previous guests. Gross. They did upgrade us to a room that had been cleaned. We overheard other guests have the same issues as us on the same weekend.
On the first night we rang housekeeping and asked for another blanket to be bought up to the room as it was cold and we couldnt get the airconditioner to either turn off or increase in temperature. It took 45 mins for it to be delivered.
The next night, we requested the different pillows (which we are entitled to request) and they said they would organise them to be bought up straight away. I forced myself to stay awake waiting for them (i was exhausted from a hectic day). I fell asleep over an hr of waiting and no pillows arrived. If they did come to the room and knock we were both asleep and didnt hear them. Housekeeping need to pick up their game.
Otherwise - the front desk staff were lovely and helpful. The gym, sauna and pool were fantastic and we loved having access to them. The buffet breakfast was also great and the food was amazing.
- Official Description (provided by the hotel):
- Conveniently located in the Perth Central Business District, Mercure Hotel Perth is close to shopping, restaurants and nightlife. Just a short stroll from the Swan River, Perth Mint and Supreme Court Gardens; you'll find many of Perth’s attractions nearby. ... more less
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- Also Known As:
- Mercure Perth Hotel Perth