The room was fine - clean and tidy but nothing at all to get excited about considering the EXTREMELY over-inflated pricing as is present with most hotels in Perth. When you consider the places you can stay elsewhere in Australia, let alone other cities around the world for the same price it's hard not to feel a bit sour regarding the standard of the accommodation at the Mercure.
As for vessie73's comment regarding the Espresso machine, this is obviously not standard as it was not present in our Superior room and we paid around $400 a night- Lucky her!
The best aspect of the hotel is that the location good for sight-seeing in Perth.
The service was also average, staff were not particularly friendly, helpful or knowledgeable- I asked a staff member on reception where the closest Blue Cat bus stop was and he had no idea, I would have thought this was a pretty common tourist query. But he did thrust a map at me with the bus routes on it by way of explanation, so I was able to work it out.
Overall,there's nothing actually wrong with the Mercure Perth, but nothing special about it for the price.
Perth is widely acknowledged as one of the most expensive cities in Australia, but that is no excuse for slack service and poor quality food at dinner.
We were travelling on a Mercure / Accor members special and I had to fight all the way for my entitlements of a free bottle of wine. I was told at the desk on check-in that they had no idea of the special. I produced the printed out documentation and there was much to-ing and fro-ing between the desk and a back room. Assured all was sorted, but of course no wine arrived and we had to start all over again, this time with an assistant manager arriving at the door to take away my print-out and copy it. Then the wrong colour wine arrived. Hardly worth all the effort, but a principle was involved.
Part of the deal which WAS honoured was an upgrade from the room category I'd booked to the 'privilege' version of the same room. It was lovely and large, but contained a strangely tiny television which made viewing from either the bed or the seats quite a challenge.
The room also faced a large office block opposite, so no privacy whatsoever ... at least there was a sideways view of a church plaza and light flowed in.
Good sized bathroom with separate shower, but tired and dated finishes, including a very awkward shower situation (impossible to turn on without being under the tap and therefore risking cold/hot water stream).
Check-in form asked what papers we'd like delivered, but none ever were, despite my following up. There were plentiful papers available in foyer and restaurant, but I need my papers early in the morning and would prefer not to have to get dressed to access them.
Breakfast buffet was plentiful and quite good quality, including do-it-yourself watermelon juice and some gorgeous poached eggs, but dinner was absolutely appalling. The bill for two with just two courses and no drinks was $100. Was very glad that I had my Accor discount which took some of the sting out, but even at $50, what we were served was really poor quality. At least the super-friendly service took some of the sting out of the bill.
Should we ever return to Perth, this will not be where we will be staying, despite its handy location.
I traveled to Perth for three days for business. I chose the Mercure largely on the basis of reviews on TripAdvisor, both of this hotel and others. It isn't only that hotels are pricey in Perth, but that reviews of name brand hotels often appear below standards for the brand. Mercure's reviews were within reasonable bounds and the price I was able to get for the accommodation was quite reasonable, all things considered -- I took advantage of their Privilege Package that included internet, breakfast, added amenities, and a $50 food credit.
Checking into the hotel took some time because the package I booked was not set up in their system and rather than do the set up after I checked in I was left waiting for 10 minutes while this was done. There was similarly a delay when checking out for the very same reason -- the bill had to be adjusted because those things included had been charged for. The room as it turned out was quite comfortable and suited my needs, however it was on the side of the building facing the fire station, which I am told isn't pleasant if there is a fire call out. I was lucky. The amenities in the room were what I needed and the cleaning staff was attentive.
There were two wrinkles worth mentioning. When my wife tried calling from North America on morning she got through to the hotel but it took 3 calls and 10 minutes before she could get someone to answer the call so she could reach my room ... all the while paying long distance charges while on hold. Neither she or I were impressed. The other wrinkle is that there are cards in the room asking whether the guest is willing to receive an evaluation form by email after their stay. I handed in the form, but never received the evaluation. I took this to indicate that management doesn't really want feedback nor care about the experience of their guests. Kind of sad.
Despite this, I would recommend Mercure because it is better priced than many, perfectly located (much, much better than most of the other hotels I considered), and the room was more than adequate.
My wife and I stayed here for two nights for a wedding.
The front desk were very helpful and friendly, the rooms were clean and reasonably sized, and the bed was comfortable.
Would definitely stay here again and wouldn't hesitate recommending to others.
Very quiet despite the inner city location.
$28 for valet parking (only parking option) and expensive internet the only gotchas.