After a week in Joondalup and returning to Perth City we booked at the Mantra for 3 nights. What a dissapointment!. The 2 bedroom apartments was spacious but very tired and dull. Everywhere that you looked was dirty. The pillowcase on the bed had a stain on it. We sat it where the stain was visible hoping that the staff would change the next day but no was still there when we left. I went to make a coffee but couldnt work out if the stainless steel kettle was rusty or had food splashed all over it. It was food as it was up the wall behind the kettle on further inspection also. However it was replaced promptly with a phone call. The lounges were stained and also the dining chairs.
We did have a drink in the bar on a couple of afternoons which was very enjoyable being able to sit outside and take in the great weather. We had room service one night but asked to have one of the meals less a couple of things however it still came up with the thing that we were allergic to. Room service was prompt and the other meals were great. There is also the "Blue Rock Cafe" across the road which has a great atmosphere and food.
On arrival I noticed that I had booked one night short and asked if I could extend my stay by one night at the same rate. Although very helpful the staff couldnt give me an answer. I checked for the next 2 days and finally got an answer that it would be $20 dearer than what I had booked on Wotif? A little strange as there didnt appear to be a lot of people around. So imagine my unhappiness when after settling the account I realised that they had charged me $55 more for the last night. It thern took nearly 10 minutes to arrange the refund. Lesson learned always check account before handing over payment.
Pool and fitness area looked very clean and in great condition.
Staff very welcoming and a great asset. Would be a great place to stay if the apartments were refurbished as they have great space.
- Official Description (provided by the hotel):
- Conveniently located on the eastern side of Perth's CBD, perfect for business and leisure travellers alike. Located on the eastern side of Perth's CBD, Mantra on Hay Perth is close to several of the city's major local attractions. Mantra on Hay Perth offers guests Hotel Rooms and 1 & 2 bedroom apartments all stylish and well-appointed with some featuring private balconies. Apartments have fully-equipped kitchens, bathroom and laundry facilities, lounge and dining areas. Guests will enjoy the on-site leisure facilities including a rooftop swimming pool and gym equipment. Cornerstone Bar & Kitchen is conveniently located onsite and is open for breakfast, lunch and dinner daily. If multicultural cuisine and vibrant bar and nightlife are on your wish list, you will also find Perth's burgeoning dining precinct a short stroll away. Mantra on Hay Perth is an ideal base for business and leisure travellers visiting the lively city of Perth. Haig Park, the WACA cricket ground, Gloucester Park, Burswood Casino, the sparkling Swan River and lush Queens Gardens are all within easy reach as are Wellington Square and a host of boutique stores for premier shopping. Ideally located near Perth's CBD and tourist attractions, Mantra on Hay Perth is the perfect place to spend a relaxing break away or convenient base for business. ... more less
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- Also Known As:
- Mantra On Hay Perth
- Mantra On Hay Hotel Perth